$20.89 - $26.23 hourly
Clackamas County Oregon City, OR, USA
Sep 17, 2019Full time
This Job Posting closes at 11:59 p.m. (Pacific Time) on October 2nd. *This recruitment will be used to fill one current vacancy in the Planning and Zoning Division but may also be used to fill additional vacancies throughout the County should they occur over the next few months. BENEFITS WHAT WE OFFER (PAY & BENEFITS): Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees) and a robust sick and vacation plan for regular status employees. We encourage and support employee health and wellness by offering a variety of gym membership discounts, annual wellness fairs and alternative care benefits, so you can customize your wellness needs to fit your lifestyle. This is a full time (40 hours per week) County position represented by the American Federation of State County and Municipal Employees (AFSCME). Competitive compensation package: Annual Salary Range: $43,467 - $54,576 Hourly Pay Rate: $20.89 - $26.23 Attractive benefits package and incentives for employees in regular status positions are detailed below. 12 hours of vacation accrued per month 8 hours of sick accrued per month 9 paid holidays and 1 personal day per year Membership in the Public Employees Retirement System ( PERS) /Oregon Public Service Retirement Plan ( OPSRP ) The County currently pays the employee's share of the retirement contribution. Employees who are OPSRP members are vested after five years of contributions or when they reach age 65 Additional Retirement Savings Options that allow you to save additional retirement funds where you have the option to contribute a portion of your earnings on a pre or post-tax basis to a 457 Deferred Compensation Plan A Choice of medical plans that include chiropractic coverage, alternative care, vision and prescription drug coverage A Choice of dental plans Robust EAP and wellness programs, including gym discounts and wellness education classes Longevity pay A variety of additional optional benefits DTD FT Benefits Summary Learn More About Benefits JOB INTRODUCTION Clackamas County is currently looking to fill one full-time Permits Specialist vacancy in the Planning and Zoning Division of the Department of Transportation and Development. The ideal candidate will understand the importance of quality customer service and be able to provide the high level of service expected from a County employee. He or she will have the ability to establish and maintain effective working relationships, work and act as a team player in all interactions with other County employees, and be able to maintain positive relationships with customers even under potentially stressful situations. In addition, this individual will need to be detail oriented and have excellent organization skills, as well as strong communication skills due to regular interaction with the public. Required Minimum Qualifications/ Transferrable Skills:* A minimum of three (3) years of experience in providing administrative support. Experience processing and accurately balancing financial transactions. A minimum of three (3) years of experience providing excellent customer service by meeting customer’s needs and interacting with employees, vendors, and the public in a courteous and professional manner. A minimum of two (2) years of experience prioritizing and multi-tasking in a fast paced environment. Excellent verbal and written communication skills, with previous experience clearly communicating technical and procedural information to a variety of internal/external customers Excellent interpersonal skills that translate into: Experience exercising tact and good judgment, especially while working with the public; Ability to use a collaborative, team-oriented approach to work; Ability to use effective active listening skills; Demonstration of effective problem solving skills; and Ability to handle a wide range of situations and circumstances effectively, positively, and professionally; Knowledge of administrative and clerical procedures, and systems such as word processing, file management and record keeping. Ability to work under pressure and meet tight deadlines. Experience working independently and as part of a team. Driving may be necessary occasionally for County business; incumbents must possess a valid driver's license. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation. Learn More About the County's Driving & Vehicle Policy Preferred Special Qualifications/ Transferrable Skills:* Experience as a Permits Specialist, or related position, in a building, land use, or similar department. A minimum of one (1) year of experience in processing permit applications. Experience using an electronic permit tracking system. Knowledge or experience in the land use, development and/or construction industry. Knowledge of County permit and land use application process *For Veterans qualified for Veteran’s Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position. RESPONSIBILITIES Under general supervision, the Permits Specialist performs the intake and set up of land use permits; provides information to the general public about permit applications; maintains filing systems, including, but not limited to, organization and archiving; and does other work as required. The Permits Specialist is a journey-level classification that assists and informs customers about County permit processes and applications, codes, rules and laws within the Department of Transportation. Permits Specialists may also verify that pre-requisite approvals are met, and provide information about the submittal process when applicable. Duties may include, but are not limited to, the following: Assist Land Use Planners at public service counter. Set up new permit application files, including scanning of application materials. Prepare and coordinate mailing of public and agency land use notices. Schedule and coordinate land use hearings before the Land Use Hearings Officer. Maintain permit application and decision records. Calculate and collect permit fee estimates and charges, balance cash drawer receipts. Monitor permit status and provide current information to staff and the public. Update, maintain and monitor the permit tracking system, and enter information into permit files. Participate in developing clerical procedures, routines, forms and record keeping systems which assist in the permit review process. Research County records, computer files, and other sources for information to respond to customer inquiries. Organize and prepare permit files for permanent records retention. Assign addresses and approve road names. Other work as required. QUALIFICATIONS General Knowledge of : County permit procedures and policies; County land use regulations; standard office practices and procedures; record keeping, computerized or automated information systems and databases; business English, spelling, and arithmetic. Skill to: Accurately explain land use permit processes and procedures; gather and compile technical information for permit applications; interpret rules, requirements and Clackamas County Ordinances; determine which State and County agencies are involved with projects; operate office equipment and machinery; establish and maintain manual and computerized records; receive, calculate and reconcile payments; communicate effectively, both orally and in writing; assist in the development of office policies and procedures; establish and maintain effective working relationships with the public, other agencies, County departments, and other County employees. WORKING CONDITIONS Regular focus on a computer screen; daily precise control of fingers and hand movements; daily standing and/or sitting for prolonged periods; occasionally dealing with difficult individuals; occasional attendance at meetings or activities outside of normal working hours; providing customer service both in person and over the phone. WORK SCHEDULE This position works 40 hours during a standard workweek. Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended. EXPLORE CLACKAMAS COUNTY Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 400,000 citizens. Explore Clackamas County Clackamas County Core Values Working for Clackamas County Recreation, Arts & Heritage Equity, Diversity and Inclusion Learn More About Clackamas County Planning and Zoning within DTD: The mission of the Department of Transportation and Development (DTD) is to provide transportation maintenance and construction, land use planning, permitting, materials management and dog services to residents, property owners, businesses and the traveling public so they and future generations can experience and invest in a safe, well-designed and livable community. DTD functions within the framework of Performance Clackamas , a strategic planning and management system based on a process known as Managing for Results (MFR). MFR brings department staff together to improve customer service and to strengthen efforts to treat all customers with dignity and respect. DTD provides a broad range of County services, including land use planning and permitting, building permits, code enforcement, solid waste and recycling, road construction and maintenance, surveying, plat approvals, public land corner restoration, dog services, and urban renewal programs. Mission of the Division: The Planning and Zoning Division administers land use laws, the County’s Comprehensive Plan and the Zoning and Development Ordinance for unincorporated areas of the County. The division also provides contracted services for several cities within the County, other County departments, and divisions, and coordinates with federal state, regional, and local governments. The Planning and Zoning Division currently has 20 employees, including the Planning Director, two Planning Managers, one administrative assistant, two permit specialists, and 14 planners. Learn more about the divisions in DTD APPLICATION PROCESS Clackamas County only accepts fully completed online applications. Help With Your Application: Application Process Help with the Application If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us . Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays). HOW TO CLAIM VETERAN'S PREFERENCE Request Veterans' Preference Learn more about the County's Veterans' Preference VISA SPONSORSHIP Clackamas County does not offer visa sponsorships. Within three days of hire, applicants will be required to complete an I-9 and confirm authorization to work in the United States. EQUAL EMPLOYMENT OPPORTUNITY Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process. OTHER INFORMATION Applicants will be asked to respond to the following questions when submitting their application materials. Responses will be reviewed and scored according to relevance to the qualifications, content, quality, and spelling of responses. Additional Application Questions: Please describe your interest in this position and how your professional work experience qualifies you for this position. Please describe your experience in providing administrative support. Be sure to include the number of years and applicable/transferable responsibilities. Please briefly describe your customer service experience and how you see this experience translating into this position. What do you believe are the two most important aspects of providing quality customer service? What are three tools you use to stay organized? Please provide an example of how you use these tools.