2 General Business jobs

Agency Description: The City of New Orleans’ Office of Business and External Services (OBES) aims to create a city with stronger businesses, stable jobs, and a vibrant economy in all neighborhoods of New Orleans to give all stakeholders the opportunity to rise together. OBES actively invests in efforts to make building stronger business communities and improving commercial corridors seamless in New Orleans. Job Description: OBES is seeking a dynamic, progressive executive leader to serve as the Deputy Chief Administrative Officer (DCAO). The DCAO will serve in an executive function within the Chief Administrative Office and as the founding entrepreneur for OBES. This position will support the CAO in setting the culture of the organization, solving cross-departmental longstanding problems faced by businesses, customers and jobseekers in New Orleans, and creating and holding the vision of how businesses and customers interact with the City of New Orleans. Through seasoned industry experience and strategic thinking, the DCAO of OBES will focus on delivering premiere customer service to the residents and businesses of New Orleans. To that end, the DCAO of OBES will ensure that the entire journey of interacting with City services, from beginning to end, allows the public to move seamlessly. He/she will lead the efforts to make public access to the relevant City information, services, and processes as steady and efficient as possible. Specific responsibilities include, but are not limited to: Effective and Visionary Leadership Launching initiatives that creatively solve problems and enhance customer experience to present a unified experience for the residents and businesses with the City Leading interdepartmental collaboration to understand customer pain points in order to creatively shape and improve every customer touchpoint and interaction Providing strategic direction and recommendations to the CAO on high-priority initiatives and during emergencies as they arise Supervisory and Management Activities Facilitating the leadership of the portfolio departments, managing policy decision-making and implementation planning across those departments Creating structures, systems, and processes which foster and facilitate planning, performance management, and the development, coordination, integration, implementation, communication, and evaluation of OBES policy Spearheading critical strategic initiatives assigned by the CAO, assigning projects to appropriate staff in various portfolio departments for research, analysis, and implementation across the City, and ensuring follow-up with direct reports to the CAO and other staff Managing the daily operations of the portfolio departments, including budget, personnel, funded programs, records management, and other related administrative matters Regulatory and Policy Reform Using thorough understanding and knowledge of the regulatory environment to properly guide the functions, allowances, and limitations of the scope of portfolio departments’ work Aligning City leadership on customer values, priorities, and goals by serving as a voice of the customer and as an agent of change who works across departments to prioritize service delivery initiatives Communication and Customer Service Management Reconfiguring the City’s online service experience to ensure that the people, processes, and technologies are used to meet the public’s needs Creating and implementing an outreach strategy for OBES by cultivating relationships with strategic partners Working within and across all City departments and with outside organizations to raise policy issues, identify areas in need of improvement, and troubleshoot and solve problems in divisional performance as they arise Preferred Skills: Previous leadership experience at a regulatory agency; background and an extensive understanding of the City of New Orleans government and/or Louisiana State government rules and regulations A law or business degree and advanced experience in these fields Experience in outlining processes, determining pain points, and developing new systems including a plan for implementing changes in the customer experience Experience that demonstrates a proven record of effectively solving problems for individuals, clients, and/or business owners; business development experience working with local communities Experience in engaging with various stakeholders, pursuing and developing strategic relationships, and facilitating business development opportunities Outstanding analytical, problem solving, and creative thinking abilities; enterprising and resourceful, self-starter and team player Ability to communicate complex, technical information (e.g. City codes, zoning requirements, and permitting procedures) in plain, accessible language Proven ability to execute complex projects with multiple stakeholders to deliver fast, quality results Advance software knowledge of MS Office and experience working with a Customer Relationship Management tool Required Qualifications: Bachelor’s Degree from an accredited college or university, preferably with a major in business administration, public administration, urban planning, economics, market research, finance, or compliance. Juris Doctor (JD) Degree, MBA, Master’s Degree or other relevant graduate degree is preferred. Ten (10) years of professional program or management experience, ideally with increasing responsibility, in government, banking, insurance, real estate, regulatory or service industry. Six (6) years of this experience must involve supervision and success of developing programs, initiatives, and projects.    

POSITION SUMMARY The Deputy Chief Financial Officer reports to the Chief Financial Officer (CFO) and assists in developing and delivering strategic financial services to the County.  The position will directly supervise and direct operational and compliance functions of Finance such as Departmental Support Services, Financial Reporting, Grants Management, Payroll, and General Accounting. The Deputy CFO will serve as CFO in the CFO’s absence.  ESSENTIAL FUNCTIONS Performs highly complex managerial and financial work providing oversight of strategic and tactical financial activities of the organization including: Strategy and Analytics: • Participates in the development and implementation of strategic plans, budget, department goals, objectives, and systems • In conjunction with CFO, identifies best practice Finance programs/initiatives to enable County missions while supporting strong fiscal stewardship and long-term sustainability, and develops plans to implement such programs/services • Supports individuals and teams in process excellence, project management, problem solving, and value creation to drive toward required outcomes. Surfaces capacity, pacing, resourcing and any other issues requiring leadership attention. • Provides accurate, timely, and transparent financial analysis and reporting on a variety of areas, including: taxation, insurance, investments, debt, accounts payable and receivable, inventory and costs control, and budgeting and forecasting • Assists in analyzing the organization's revenues, liabilities, credit conditions, and other financial indicators to forecast its short, medium, and long-term cash flow position • Manages the Treasury portfolio, including evaluating and recommending investments and other financial instruments to meet cash flow needs Service Delivery: • Ensures that Finance Service Delivery meets expected standards; implements changes and improvements • Works with Finance Managers to ensure effective and collaborative working relationships across the Department and with stakeholders • Develops and implements clear communications within the department and stakeholders to support efficient processes and procedures • Works with the CFO to align efforts and provide high-quality financial services support to County strategic initiatives • Provides expertise, training, and support to improve understanding of financial data, policies, procedures, and internal controls • Presents findings and recommendations to top executives; prepares financial reports and briefing materials that summarize auditor and financial analyst reports, balance sheets, and regulatory reports and filings • Develops data dashboards and other mechanisms to share information and support data-driven decision making • Oversees effective and efficient Payroll for the County and Library, supporting strategic initiatives as they relate to compensation and benefits and ensuring strong customer service Compliance: • Develops and implements strong internal controls over County financial resources and ensures that all financial transactions, systems and procedures comply with regulations, accounting principles, and standards • Oversees County Treasury functions, ensuring timely payment of invoices, receipts of collection, and effective and efficient transactions • Advises management on financial matters and the impact of laws and regulations on the organization • Ensures all tax returns, declarations, and other required reports are submitted accurately and on time In addition, the Deputy will have other duties as assigned. The position allocable to this class has the primary responsibility of assisting with the management of designated functional areas within a broad financial management, record keeping and reporting system. This class is distinguished from CFO in that the latter has overall management responsibility for all financial management and planning, budgeting, record keeping and reporting activities for the County. MINIMUM QUALIFICATIONS Experience: Eight (8) years of full-time progressively responsible experience in public financial, audit or business management or other directly related field including two (2) years in a management capacity assessing complex organizational issues, planning strategies and leading complex projects. Education:  Master’s degree in finance, economics, business, public administration, accounting, marketing urban planning or related field. Equivalent Experience for Education Accepted? Yes Licenses and Certifications: Requires a valid North Carolina or South Carolina Driver’s License. Must obtain and maintain a valid Mecklenburg County Vehicle Operator’s Permit.  PREFERRED QUALIFICATIONS Licenses and Certifications: Accounting, Auditing, and/or Financial Management certification such as CPA, CIA, or CGFM preferred. KNOWLEDGE, SKILLS AND ABILITIES Knowledge of: • Business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. • Principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. • The structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. • Laws, legal codes, court procedures, precedents, government regulations, and agency rules, and the political climate. • Expertise in area of assignment. Skilled in: • Superior verbal and written communication and presentation skills. • Considering the relative costs and benefits of potential actions to choose the most appropriate one. • Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. • Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. • Talking to others to convey information effectively. • Adjusting actions in relation to others' actions. Abilities: • Lead cross-organizational change management efforts, incorporating feedback from internal and external stakeholders. • Embrace change and sees the value of improvements in the Finance organization. • Foster an environment of creativity and innovation, focusing on the empowerment and support of staff through tools and continuous process improvement. • Develop, coach, and mentor staff, providing constant feedback and clear direction. • Promote collaboration by unifying teams, setting common goals building trust and incentivizing collaborative behavior. • Navigate and respond to multiple competing priorities, delivering quality outcomes under strict deadlines. • Building Strategic Work Relationships – Developing and using collaborative relationships to facilitate the accomplishment of work goals. • Aligning Performance for Success – Focusing and guiding others in accomplishing work objectives. • Strategic Decision Making – Obtaining information and identifying key issues and relationships relevant to achieving a long-range goal or vision; committing to a course of action to accomplish a long-range goal or vision after developing alternatives based on logical assumptions, facts, available resources, constraints, and organizational values. • Formal Presentation – Presenting ideas effectively to individuals or groups when given time to prepare; delivering presentations suited to the characteristics and needs of the audience. • Leading through Vision and Values – Keeping the organization’s vision and values at the forefront of associate decision making and action. WORK ENVIRONMENT Moderate noise is typical for the work environment for this job. REASONABLE ACCOMMODATIONS STATEMENT To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.