Digital Service Director

$145,795 - $177,216 yearly
  • WBCP, Inc.
  • San Rafael, CA, USA
  • Nov 24, 2020
Full time General Business Information Technology Management

Job Description

Digital Service and Open Government
Salary Range: $145,795 – 177,216 annually DOQ/DOE

Making City services easy to use, and work for everyone.

San Rafael is looking for a Digital Service & Open Government Director (Digital Service Director) who will lead City digital initiatives using human-centered design principles, and consider digital equity, transparency, and engagement in order to design services that meet community needs. The demands of the digital era require a new approach to government. The City of San Rafael is on the leading edge of transforming local government information technology with a focus on making services easier to use and more accessible. This is not your typical IT Director position. Passion and vision are at the heart of Digital Service. San Rafael’s digital team works across all city departments, and partner with organizations outside the city government to effectively meet the needs of departments, employees, and residents.  This position oversees a third-party managed service provider, who provides the IT infrastructure and day-to-day desktop support across the organization.  The next Digital Service Director must have experience in and understanding of IT delivery systems, human centered design and product management design. The City of San Rafael is an innovative, forward thinking organization where you will have exceptional opportunities to advance your career, take on exciting projects, and be a part of a dynamic leadership team.

 Our candidate should have sufficient education, training and/or work experience to demonstrate possession of the following knowledge, skills, and abilities, which would typically be acquired through:

  • Equivalent to graduation from an accredited college or university with a degree in public policy,

public administration, computer science, information technology, communications, or closely related field, and

  • Five years of progressively responsible professional experience in the information technology industry, including two years in a management capacity.
  • A Master's Degree is preferred.


This position is open until the needs of the City are met, apply by December 22nd for first consideration.


Interviews will be held January 19th and 20th, 2021 (selected candidates will need to be available both days)

 Please contact your recruiter, Wendi Brown, with any questions: