Occupancy Specialist (Multiple Positions)

Occupancy Specialist (Multiple Positions)

Job ID: 107601

Location: Oregon City, Oregon

Full/Part Time: Full Time

Regular/Temporary:Regular

CLACKAMAS COUNTY CORE VALUES

Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another:

• Service

• Professionalism

• Integrity

• Respect

• Individual accountability

• Trust

By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT. https://www.clackamas.us/countyadmin/spirit

Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply.

CLOSE DATE

This position will remain open until filled. The first application review will be on Thursday, September 5, 2024. We reserve the right to close this recruitment at any time on or after that date.

PAY AND BENEFITS

Annual Pay Range: $48,941.09 - $61,718.87

Hourly Pay Range: $25.097997 - $31.650705

Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position.

Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees.

We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle. Employee benefits become effective the first of the month following an employee's date of hire.

Attractive benefits package and incentives for employees in regular status positions are detailed below.

Generous paid time off package, including:

• 12 hours of vacation accrued per month

• Eligible newly hired employees will have the one-time option to frontload their first year of vacation accruals! This means you have access to vacation at time of hire.

• 8 hours of sick accrued per month

• 10 paid holidays and 1 personal days per year

Other Benefits:

• Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP):

• Employer-paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.)

• A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage

• A Choice of Dental Plans

• Robust EAP and wellness programs, including gym discounts and wellness education classes

• Longevity pay

• Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan

• A variety of additional optional benefits (see links below for additional information)

This is a full time County position represented by the Housing Authority Employee Association.

https://dochub.clackamas.us/documents/drupal/58716e13-6013-46a6-8bba-7f648d6ed445

http://www.clackamas.us/des/benefits.html

JOB DETAILS AND QUALIFICATIONS

The Housing Authority of Clackamas County (HACC) is actively seeking multiple Occupancy Specialists to join our team. As pivotal team members, you will play a crucial role in ensuring housing stability for our homeless, disabled, and low-income clients in Clackamas County.

This position performs technical work involving coordinating, implementing, and monitoring rental assistance and subsidized housing funded with various resources, including federal, state, and local funds. These roles demand adeptness in communicating with tenants, landlords, and social services agencies. As an Occupancy Specialist, you will be responsible for reviewing program eligibility, determining rent calculations, and reviewing and approving leases and contracts.

Occupancy Specialists provide vital customer service, are adaptable to changes, have effective time management skills, and understand the importance of providing trauma-informed care services to our clients. An ideal candidate will be able to effectively manage a large and varied caseload of clients and responsibilities and show a commitment to public service. They will also be problem solvers who utilize critical thinking skills when faced with challenging scenarios presented by prospective program participants, community partners, or inter-agency partners. If you are passionate about housing stability, client support, and making a positive impact in the community, we offer an exciting and rewarding opportunity to apply your skills and make a difference.

HACC is deeply committed to cultivating a safe, welcoming, and inclusive workplace. We empower our employees to do their best work, promote the value of diverse perspectives that employees bring to the division, and identify, challenge, and disrupt workplace practices that impede social justice. If these values resonate with you, we encourage you to apply.

We are excited to learn about the unique perspective and experience you would bring to our team.

Required Minimum Qualifications/ Transferrable Skills:*

• A minimum of two (2) years of related experience that would provide the required knowledge and skills to perform the responsibilities of this position.

• Strong communication and interpersonal skills

Preferred Special Qualifications/ Transferrable Skills:*

• Knowledge of promoting fairness and an understanding of racial equity, with practical experience incorporating these principles into your work supporting diverse populations

• Transferable work experience can be in housing programs, case management, residential services, property management, or other social services

• Experience working with YARDI or other Housing Authority database software

• Experience performing data entry and handling confidential documents

• Experience working with low-income families and maintaining a client caseload

• Experienced in fast-paced environments with a keen eye for detail in process-heavy workflows

• Knowledge of housing regulations, procedures, and landlord/tenant laws

• Knowledge of basic accounting principles and practices

Pre-Employment Requirements:

• Must pass post-offer, pre-employment drug test. https://dochub.clackamas.us/documents/drupal/69fd8013-4594-4afd-bee9-f1e0aeab42ea

• Must pass a criminal history check which may include national or state fingerprint records check

• Driving is required for County business on a regular basis or to accomplish work. Incumbents must possess a valid driver's license, and possess and maintain an acceptable driving record throughout the course of employment. http://dochub.clackamas.us/documents/drupal/828106a0-265a-47cc-a3a6-0a2c8b028673

*For veterans qualified for Veterans' Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.

TYPICAL TASKS

Duties may include but are not limited to:

• Gathers information from clients to determine eligibility regarding income and family composition changes; answers questions and provides information/referrals to current and prospective landlords or property managers; interacts with various social services agencies to exchange or verify information on clients.

• Completes annual reviews on clients under our Housing rent assistance programs; reviews proper verification of income, assets, medical, and child care; reviews notification to landlord and tenant; negotiates rents with landlords in accordance with Annual Adjustment Factors, Rent Reasonableness, and Fair Market Rents; calculates rents and prepares rent change notification, lease rider, and lease as required; mails forms to landlord and tenant.

• Respond to income and family composition change requests; generate verification requests and/or complete verification with the appropriate agency/employer; prepare rent change notification and payment adjustment form, when necessary, for the landlord and tenant to receive additional payments.

• Updates verification on income and family composition changes generated by eviction or tenant choice; notifies accounting of the cut-off date of payment; generates a payment adjustment form for pro-rated rent payment; confirms the move-out date with the previous landlord.

• Ensures tenant compliance with leases and certificate/voucher obligations; mediates complaints and lease violations between tenant and landlord/owners; provides accurate information and knowledge to tenant and landlord/owners questions, disputes, program rights, and responsibilities; generates appropriate correspondence regarding eviction/termination of assistance; assists in collecting rent, sundry charges and damage claims.

• Monitor, investigate, and report program abuse or fraud allegations and assist in resolution as directed; review public records; issue program warning or notice of termination as warranted; prepare hearing and eviction/termination information and represent the Housing Authority at informal hearing and eviction/termination proceedings if requested.

• Reviews updated materials regarding regulations, procedures, and landlord/tenant laws; enters data on client information; prepares required reports; remains current on occupancy, Housing Quality Standards (HQS), National Standards for the Physical Inspection of Real Estate (NSPIRE), and Housing Authority regulations and policies.

• Establishes, maintains, and updates various logs and books related to the orderly maintenance of records; ensures all computer records of all tenant caseloads are accurate and current; promptly and accurately maintains all file documentation.

• Attends required training to ensure staff compliance with Housing Authority, federal, state, and local policies and guidelines.

REQUIRED KNOWLEDGE AND SKILLS

Knowledge of:

• Housing assistance program regulations, policies, procedures, and practices;

• Federal, state, and local regulations governing assigned rent assistance programs, including Housing and Urban Development (HUD) guidelines;

• Case management principles and practices relevant to low-income families, homeless populations, veterans, victims of domestic violence, and individuals with disabilities;

• Oregon landlord-tenant law and basic property management experience;

• HIPAA and laws governing the privacy of protected and confidential information; and

• Basic accounting principles and practices.

Skills to:

• Understand and follow oral and written instructions;

• Communicate effectively both orally and in writing;

• Organize resources and establish priorities independently;

• Perceive, respond to, and resolve problems;

• Utilize established training methods and techniques;

• Effectively Speak and communicate in public;

• Provide customer service, including responding to phone calls and e-mails, in-person meetings and appointments, and defusing or de-escalating upset individuals; and

• Use a variety of modern office machines and computer equipment and software.

Ability to:

• Negotiate solutions between stakeholders;

• Organize workload and manage time effectively;

• Work under pressure and remain flexible;

• Prepare and maintain efficient and accurate files, notes, and narratives for both written and electronic records;

• Perform basic mathematical calculations with accuracy;

• Respect privacy and confidentiality of client interviews, information, and files; and

• Establish and maintain cooperative working relationships with individuals and groups from diverse backgrounds and represent members of the public, coworkers, partners, or vendors.

WORK SCHEDULE

This position is included in the County's alternate workweek program, working 37.5 hours during a standard workweek of Monday through Thursday (Fridays off). Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended. This position is eligible for hybrid on-site/telework subject to the https://dochub.clackamas.us/documents/drupal/9065b5fb-2237-47ce-9534-e7c8c40fc2bc and based on the Department's business needs. The exact amount of on-site/telework and schedule will be discussed with the hiring manager during time of offer. Telework locations cannot be located outside of Oregon or Washington. Washington residents must perform 50% of their time on-site at Clackamas County.

EXPLORE CLACKAMAS COUNTY

Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents.

• http://www.clackamas.us/

• http://www.clackamas.us/onboarding/

• https://www.mthoodterritory.com/

ABOUT THE DEPARTMENT

The Housing Authority of Clackamas County is a public corporation, established under the federal Housing Act of 1937 and the provisions of Chapter 456 of the Oregon Revised Statutes. Although it is a separate public corporation, the HACC falls under the administrative structure of Clackamas County government. Created in 1938, HACC was the first housing authority established in the State of Oregon. The HACC provides affordable, safe, decent and sanitary housing opportunities in a fiscally responsible manner to low-income people in Clackamas County.

http://www.clackamas.us/housingauthority/

The Housing and Community Development Division (HCD), within the Department of Health, Housing & Human Services, manages homeless services programs and programs to provide housing and economic opportunity, community improvement and rehabilitation, and affordable housing development for low and moderate income residents of Clackamas County. HCD is comprised of the Housing Authority of Clackamas County (HACC), Housing Services, and Community Preservation.

Housing and Community Development Division (HCD) is a Division of the https://www.clackamas.us/h3s.

Health, Housing, and Human Services (H3S) consists of six divisions, dedicated to ensuring health families and strong communities in Clackamas County.

Mission Statement: We lead and learn with equity in serving individuals, families, and communities by providing access to high quality healthcare, housing, and services that strengthen social and economic resilience.

Vision Statement: Individuals, families, and communities are resilient and thriving.

H3S is committed to improving programs and ensuring better outcomes for the people served, and focuses on the following goals:

• EMPOWERED AND THRIVING STAFF - H3S staff are empowered, engaged and have a sense of belonging while being valued and supported to thrive.

• EQUITY DRIVEN SERVICES - H3S promotes and provides accessible, equitable and culturally responsive services.

• ORGANIZATIONAL EXCELLENCE & CONTINUOUS QUALITY IMPROVEMENT - H3S operates consistently, efficiently and effectively as a cohesive department, using our individual and collective skills and expertise.

The Housing and Community Development Division (HCD), within the Department of Health, Housing & Human Services, manages homeless services programs and programs to provide housing and economic opportunity, community improvement and rehabilitation, and affordable housing development for low and moderate income residents of Clackamas County. HCD is comprised of the Housing Authority of Clackamas County (HACC), Housing Services, and Community Preservation.

https://www.clackamas.us/h3s

APPLICATION PROCESS

Clackamas County only accepts online applications.

Help With Your Application:

• https://dochub.clackamas.us/documents/drupal/6b3147a3-bf84-4f52-8238-64a37e936b4f

• https://www.clackamas.us/jobs#helpwiththeapplication

If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or mailto:jobs@co.clackamas.or.us?subject=Application%20Materials%20Question. Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays).

HOW TO CLAIM VETERAN'S PREFERENCE

• https://www.clackamas.us/des/jobs.html

• https://dochub.clackamas.us/documents/drupal/a67ee11c-861c-4126-aa5a-4dec6174f6eb

VISA SPONSORSHIP

Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day.

EQUAL EMPLOYMENT OPPORTUNITY

Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process.

RECRUITING QUESTIONS?

James Callahan, Recruiter

mailto:JCallahan@clackamas.us?subject=RECRUITMENT%20QUESTIONS

To apply, visit https://apptrkr.com/5562985

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