Part time Customer Service Representative

The Town of Hillsborough invites applications for the position of:

Part Time Customer Service Representative

OPENING DATE: 8/29/2024

ABOUT THE POSITION:

The Customer Service Representative in the Financial Services department provides exceptional customer service to Hillsborough’s residents and utility service customers. Primary duties are to collect and post utility payments and to create and complete service orders for customers' utility services.

JOB DUTIES:

• Collects and posts payments from utility customers; reconciles cash drawers daily, counts monies, adds checks and credit card receipts; ensures checks are filled out and properly endorsed; communicates with banks and customers about non-sufficient funds checks.
• Enters payments for other miscellaneous fees associated with the town including park rentals, planning, zoning, fire inspections, parking tickets, etc.
• Opens, matches, and stamps mail payments.
• Assists customers in establishing new accounts and/or transferring accounts including filling out applications, verifying and photocopying ID and lease agreements (if applicable), setting up account, and collecting service fees before creating the service order.
• Finalizes customers moving out (closing accounts); prepares service orders for customers requesting utilities turned on and off; prepares door hangers; prepares service orders for leak checks or any other utility problem.
• Enters agreements and/or vouchers into the system; communicates with the Department of Social Services or the party that made agreement to ensure payment is received in sufficient time.
• Collects past due bills from customers and communicates with meter readers to have customer's service reinstated as needed.
• Assists customers with billing questions by phone, email and/or in person; advises customers with needed information such as account balances, usage history, transaction history, meter readings and dates, makes them aware of possible leaks, etc.; enters, changes, and/or updates customer's information in computer.
• Reviews transaction histories and prints credit references for customers; researches and prints consumption histories, credit reports, and receipts.
• Communicates with meter readers and utility crews via phone and radio regarding services and/or service orders.
• Obtains information for monthly departmental report.
• Files and maintains billing and collection records.
• Assists supervisor(s) with various projects.
• Performs other related duties as required.

Position Qualifications:

Customer Service Representative: Requires a High School Diploma and/or GED and 6 months of related experience; or any equivalent combination of training and experience.

Licensure, Certification, and Specialized Training:

• Valid Driver's License
• Fluency in a foreign language is desired (Spanish preferred).

Working Conditions and Physical Requirements:

• Must be physically able to operate small hand tools, and a variety of automated office machines.
• Must be able to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.  Must be able to lift and/or carry weights of up to 20 pounds.

Sedentary work involves sitting most of the time, but may involve walking or standing for periods of time.