The City of Bozeman is now accepting applications for a Development Review Coordinator who will provide excellent customer service and act as a project liaison to guide permit applicants, property owners and design professionals through the City’s development review process. The nature of the work performed in this position requires exceptional communication and organizational skills, as well as the ability to learn complicated processes quickly and explain them to others clearly.
This is a full-time opportunity with many benefits! As a City of Bozeman employee, you will be part of a team that is committed to positively impacting the community. This great opportunity also provides enrollment in an established retirement system with significant employer contribution (9.07%), generous vacation and sick time accruals, 8 weeks of paid parental leave, and excellent medical/dental/vision benefits.
Bargaining Unit: Montana Federation of Public Employees (MFPE)
Fair Labor Standards Act Status: Non-Exempt
Work Week: Typically Monday through Friday, 8:00am to 5:00pm
Examples of Essential Work (Illustrative Only)
- Guides customers through the development process, ensuring that the applicant understands the timeline and permitting requirements. Serves as a single point of contact for the customer/applicant to assist in guiding them through the process from beginning to Certificate of Occupancy;
- Determines customer needs, answers questions, and provides relevant information as needed;
- Coordinates the reviewing schedule for applications, including report deadlines, meeting dates and agendas, public notices and newspaper deadlines based upon adopted regulations;
- Acts as a liaison between permit application applicants and representatives, and the City;
- Coordinates information and the participation of other technical staff in the City and is the project liaison between customer/applicant and City regarding requirements of both parties in agreements;
- Interacts with the applicants, property owners, design professionals, and the public providing guidance and assistance regarding application timing, application completion, permitting issues, utility issues, building occupancy, and a variety of other development related topics;
- Explains policies, procedures, and regulations to the public, developers, business organizations, contractors, and design professionals;
- Works closely with the Community Development Technicians, Building Inspectors, Planners, Engineers, and other related city staff to guide applicants through the occupancy process;
- Gathers, assembles, updates, and/or files a variety of information, forms, records, and data using traditional filing systems or databases as necessary;
- Administers and tracks applications utilizing enterprise software;
- Ensures the successful completion of permitting requirements with applicants;
- Establishes and maintains project review timelines and schedules; participates in documenting process improvement, tracking workload indicators, updating procedure manuals and forms.
- Drafts, prepares, and coordinates public notices for development applications.
- Prepares correspondence and memoranda requiring moderate independent judgment in describing regulations, standards, and practices of the City relating to land development;
- Administers, coordinates, and tracks the financial guarantee and release process related to applicants receiving occupancy and completing projects according to approved plans;
- Provides needed information and demonstrations concerning how to perform certain work tasks to new employees in the same or similar class of positions.
- Keeps immediate supervisor and designated others fully and accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems.
- Attends meetings, conferences, workshops and training sessions and reviews publications and audio-visual materials to become and remain current on the principles, practices and new developments in assigned work areas.
- Responds to citizens' questions and comments in a courteous and timely manner.
- Communicates and coordinates regularly with appropriate others to maximize the effectiveness and efficiency of interdepartmental operations and activities.
- Performs other duties consistent with the role and function of this classification.
Minimum Required Qualifications
- Associate’s Degree;
- Considerable (3-5 years) experience in administrative, customer service, or related field;
- Some (1-3 years) experience in planning, building trades, construction or community development environment, or related field; OR
- Any equivalent experience which demonstrates the candidate's knowledge, skills and abilities necessary to perform the work.
Required Knowledge, Skills, and Abilities
- Ability to provide outstanding customer service;
- Ability to communicate clearly and effectively both orally and in writing using both technical and non-technical language;
- Ability to establish and maintain effective working relationships with assigned supervisors, other employees, and the general public;
- Ability to carry out data gathering and research techniques, research codes for clients and related City staff;
- Ability to perform moderate mathematical and other analytical and interpretation tasks;
- Ability to prepare and present accurate and reliable reports containing findings and recommendations;
- Some knowledge of or ability to quickly learn current practices and procedures involved in City service delivery;
- Ability to learn department related city ordinances, policies, procedures, and regulations.
- Ability to respond effectively to a wide range of persons and situations, including situations in which individuals may be upset over issue with City activities and policies;
- Ability to exercise independent judgment and discretion;
- Ability to guide projects through to conclusion;
- Knowledge of staff roles and outside agency responsibilities as is relates to the customer;
- Knowledge of modern office procedures, practices, and equipment;
- Ability to operate a personal computer using standard or customized software applications appropriate to assigned tasks;
- Ability to use database management and word processing software;
- Ability to perform basic math and accounting skills;
- Ability to perform data entry and develop spreadsheets;
- Ability to understand and follow oral and/or written policies, procedures, and instructions, and to ask for guidance in interpreting policies when necessary;
- Ability to use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions;
- Ability to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines;
- Ability and willingness to quickly learn and put to use new skills and knowledge brought about by rapidly changing information and/or technology;
- Ingenuity and inventiveness and the use of the appropriate levels of discretion in the performance of assigned tasks;
- Consistently performs assignments in accordance with the City’s Core Values of Integrity, Leadership, Service and Teamwork.
Required Special Qualifications
- Offers for employment are conditional upon a satisfactory response to post conditional offer process;
- Associate’s Degree;
- Considerable (3-5 years) experience in administrative, customer service, or related field;
- Some (1-3 years) experience in planning, building trades, construction or community development environment, or related field; OR
- Any equivalent experience which demonstrates the candidate's knowledge, skills and abilities necessary to perform the work.
Required Knowledge, Skills, and Abilities
- Ability to provide outstanding customer service;
- Ability to communicate clearly and effectively both orally and in writing using both technical and non-technical language;
- Ability to establish and maintain effective working relationships with assigned supervisors, other employees, and the general public;
- Ability to carry out data gathering and research techniques, research codes for clients and related City staff;
- Ability to perform moderate mathematical and other analytical and interpretation tasks;
- Ability to prepare and present accurate and reliable reports containing findings and recommendations;
- Some knowledge of or ability to quickly learn current practices and procedures involved in City service delivery;
- Ability to learn department related city ordinances, policies, procedures, and regulations.
- Ability to respond effectively to a wide range of persons and situations, including situations in which individuals may be upset over issue with City activities and policies;
- Ability to exercise independent judgment and discretion;
- Ability to guide projects through to conclusion;
- Knowledge of staff roles and outside agency responsibilities as is relates to the customer;
- Knowledge of modern office procedures, practices, and equipment;
- Ability to operate a personal computer using standard or customized software applications appropriate to assigned tasks;
- Ability to use database management and word processing software;
- Ability to perform basic math and accounting skills;
- Ability to perform data entry and develop spreadsheets;
- Ability to understand and follow oral and/or written policies, procedures, and instructions, and to ask for guidance in interpreting policies when necessary;
- Ability to use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions;
- Ability to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines;
- Ability and willingness to quickly learn and put to use new skills and knowledge brought about by rapidly changing information and/or technology;
- Ingenuity and inventiveness and the use of the appropriate levels of discretion in the performance of assigned tasks;
- Consistently performs assignments in accordance with the City’s Core Values of Integrity, Leadership, Service and Teamwork.
Required Special Qualifications
- Offers for employment are conditional upon a satisfactory response to post conditional offer process;