Assistant Director - Development Services Department

  • CIty of San Antonio
  • San Antonio, TX, USA
  • Feb 22, 2021
Full time Executive Facilities Government Management Strategy-Planning

Job Description

To view a complete position brochure, please go to our Executive Career Opportunities page located at:

First review of Resumes will take place on March 25th, 2021.

For consideration any Interested applicants must apply by this date by sending a cover letter and resume to

The Development Services Department 

The mission of the Development Services Department is to partner with our community to build and maintain a safer San Antonio. 

The City’s Development Services Department regulates land and building development and enforces property maintenance and building-related codes to help maintain a vibrant quality of life for our residents.  We support the City’s economic development by reviewing proposed projects and granting approval to develop land and build commercial and residential structures.  In addition, we coordinate with other City departments and outside agencies to help residents, commercial entities and business owners complete their projects as efficiently and effectively as possible.  

The City’s Development Services Department is nationally recognized as a leader in development, safety and service.  The department continues to be accredited by the International Accreditation Service (IAS) as a result of our philosophy of facilitation and continuous improvement.  DSD employs approximately 450 individuals and has a budget of approximately $50million.  

The Position 

This Assistant Director of Development Services will provide executive leadership and support for the department by assisting the Director with planning, directing, managing and overseeing the Plan Review Division. The Plan Review Division includes the plans review, permitting, homebuilder and trade-contractor licensing, and the customer advocate and call center functions for the department. The Customer Advocate function is comprised of a call center to help answer the department’s mainline, a commercial intake team to help customers submit building plans, and a permits/licenses/Certificates of Occupancy section helps homeowners and licensed contractors receive the right permits for their proposed projects.  

Job Functions and Responsivities 

  • Assists in assuming full management responsibility for all department services and activities, including the management of the Plan Review Division and recommends and administers policies and procedures. 
  • Assists in managing the development and implementation of department goals, objectives, policies, and priorities for each assigned service area; establishes, within City policy, appropriate service and staffing levels; and allocates resources accordingly. 
  • Assists in monitoring and evaluating the efficiency and effectiveness of service delivery methods and procedures; assesses and monitors workload, administrative and support systems, and internal reporting relationships; and identifies opportunities for improvement and assists in directing the implementation of changes. 
  • Assists in acting as official departmental representative to other City departments, City Manager's Office, elected officials and outside agencies; explains, justifies and defends department programs, policies, and activities; and negotiates and resolves sensitive, significant and controversial issues. 
  • Assists in selecting, motivating and evaluating department staff; provides or coordinates training and works with employees to correct deficiencies; and assists in implementing and administering disciplinary and termination procedures. 
  • Assists in planning, directing and coordinating, through subordinate- level staff, the department work plan; meets with management staff to identify and resolve problems; assigns projects and programmatic areas of responsibility; and reviews and evaluates work methods and procedures. 
  • Assists in managing and participating in the development and administration of the department budget; estimates funds needed for staffing, equipment, materials, and supplies; and assists in directing the monitoring and approval of expenditures; and directing the preparation and implementation of budgetary adjustments as necessary. 
  • Assists in providing staff support to a variety of boards and  commissions; attends and participates in professional group and stakeholder meetings; and stays abreast of new trends and innovations regarding residential and commercial building development and construction. 
  • Assists in responding to and resolving sensitive inquiries and  complaints from both internal and external sources. 
  • Attends City Council meetings and takes necessary action regarding  Council agenda items. 
  • Oversees the intake, review and approval process of residential and commercial building permits, homebuilder and contractor registrations and department call center. 

The Ideal Candidate 

The successful candidate must have an extensive background in public sector management with proven and successful experience in problem solving and program development. Previous experience working in both public and private organizations is also desired. Ideal candidates must have knowledge of International Code Council (ICC) building-related codes and overall code administration.  They must also have extensive experience in leading teams to provide excellent customer service and the proven ability to skillfully establish partnerships and positive relations with a variety of stakeholders which may include outside businesses and organizations, City Council, employees, and the community at large.  Ideal candidates must also possess strong leadership characteristics who will need to engage, inspire, and mentor assigned staff and other City employees. The ability to communicate messages and presentations skillfully and effectively to the media, elected officials, community partners, employees and staff, and other stakeholders  in a clear and concise manner is critical to be successful in this position. 

Education and Experience 

Qualified candidates will have a Bachelor's Degree from an accredited college or university with major coursework in Public Administration, Business Administration, City Planning, Architecture, Building Construction, or a related field. They will also have seven (7) years of progressively responsible experience in building related codes administration activities, including four (4) years of administrative or supervisory responsibility.  

The most highly qualified candidates for consideration will be selected based on a combination of education, career experience, and accomplishments that best fits the needs of the City of San Antonio. 


The City of San Antonio is offering a competitive salary commensurate with experience. The City offers generous benefits and retirement including annual and personal leave, monthly car allowance, deferred compensation plans, relocation/moving expenses and participation in the Texas Municipal Retirement System (TMRS). 

How to Apply 

If you are interested in this opportunity, please send cover letter, resume, references and salary requirements to:  

This position is open until filled. A resume review will occur on March 25th, 2021. Please submit your application as soon as possible to ensure you are considered for this position. Upon receipt, resumes will be screened in relation to the criteria outlined in this brochure. Candidates selected for interview will be contacted by the City of San Antonio’s Executive Recruiter. 

For additional information please contact: 

Jeff Baldwin, Executive Recruiter  

City of San Antonio 

Human Resources Department 

P.O. Box 839966 

San Antonio, TX 78283 

Phone: (210) 207-7939 

Please note: Under the Texas Public Information Act, information from your resume may be subject to public disclosure. 

The City of San Antonio is an Equal Employment Opportunity Employer.