About The Position
The Quality Assurance Manager will be responsible for the compliance of ISO 17025:2017 and ANAB AR 3125 standards for a full service forensic laboratory and crime scene unit. Knowledge of laboratory disciplines and forensic standards and accreditation requirements is essential. Serves as the Police Quality Assurance Manager within the Forensic Services Division and provides administrative management to the Crime Scene and Crime Laboratory. The Quality Assurance Manager is responsible for the entire quality management system and ensures that all planned and systematic activities implemented within the system are established, implemented, and maintained in conformance with the international and supplemental accreditation requirements.
Applicants whose education, training and experience most closely meet the needs of the position may be invited to participate in a selection process to include a panel interview. Successful candidates will receive a post-offer, pre-employment background screening to include:
- Motor Vehicle Department Records Check
- Drug Screening
- Physical Examination
- Psychological Testing
- Background Investigation to include Polygraph
Education and Experience
- A Bachelor's Degree in a Biology, Biochemistry, Forensic Science (Criminalistics), or a closely related field from an accredited educational institution.
- Five years of progressively responsible experience as a Forensic Scientist, Technical Leader, or related experience in a laboratory actively engaged in forensic sciences and/or served as a quality assurance manager.
- Must have at least one year of Lead or Supervisory experience.
- An equivalent combination of education and job related experience may substitute for the educational requirements on a year-for-year basis.
Licensing, Certifications and Other Requirements
- Must possess and maintain a valid, unrestricted driver's license with no major citations within the past 39 months prior to the start date. The Arizona Department of Motor Vehicles requires that out-of-state driver's licenses must be surrendered within 10 days of relocating to the State of Arizona.
Other pertinent licenses and/or certifications may be required of some positions depending on department/section assignment.
Performs duties and responsibilities commensurate with assigned functional area which may include, but are not limited to, any combination of the following:
- Provides quality assurance oversight of the forensic laboratory processes through prevention, assessment, and correction. Evaluates current laboratory practices. Identifies and documents deficiencies, inconsistencies, and inefficiencies within the laboratory and crime scene area.
- Oversees, monitors, and maintains the quality assurance program to meet the appropriate accreditation standards.
- Reviews proficiency reports and forensic assessment reports conducted by organizations outside of the laboratory and monitors the corrective actions. Reviews, evaluates and reports on the quality control aspects of the Laboratory, including but not limited to, performance of standard and control materials, training and certification programs, certification of control materials and reagents, instrumentation records, reagent preparation, control charts/trend analysis, incident reports, instrumental and methods validation, and quality control reports and spreadsheets.
- Selects and applies established Quality Assurance (QA) operating procedures, accepted methods and practices (e.g. statistical sampling, surveillance and auditing procedures), using generalized instructions, procedural guides or precedent material from similar assignments and makes independent determinations on procedural acceptability. Initiates report on defective processes or situations affecting quality.
- Responds to assessment findings. Coordinates and/or participates in process improvement initiatives. Audits the quality of work of the analysts, reviewers, and certifiers to ensure compliance with applicable Standard Operating Procedures (SOP).
- Investigates incident reports and makes recommendations for preventive and/or corrective actions, ensuring the loop is closed on these reports.
Work Environment/Physical Demands
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position or that an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Seldom sedentary and includes walking or moving. Work involves climbing elevations; moderate muscular exertion, bending, stooping, reaching, moving hands and arms above the shoulders and lifting.
- Visually distinguishes the full range of the color spectrum.
- Some work is performed in a normal City office environment.
- Operate a variety of standard office equipment including a computer, telephone, calculator, copy and fax machines requiring continuous and repetitive arm, hand, and eye movement.
- Operate a motor vehicle.