Tort Claims Manager

$56,000 - $72,000 yearly
  • City of Albuquerque
  • Albuquerque, NM, USA
  • Jun 28, 2021
Full time Finance

Job Description

Position Summary

Manage, supervise and coordinate the functions of the Tort Claims Program; ensure work quality, adherence to established policies and procedures,  reporting requirements and perform the more technical and complex tasks relative to assigned area of responsibility.

Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job.

Minimum Education, Experience And Additional Requirements

Education and experience directly related to the minimum requirements below may be interchangeable on a year for year basis. 

Bachelor's degree from an accredited college or university in business, insurance, or communications; and

Six (6) years of tort claims related experience; and

To include three (3) years of supervisory experience.


Possession of a valid New Mexico Driver's License, or the ability to obtain by date of hire.

Possession of a City Operator's Permit (COP) within 6 months from date of hire.

Possession of a valid New Mexico Adjuster License within 30 days from date of hire.


Preferred Knowledge

  • Operations, services and activities of a tort-claims program that provides liability coverage for employment-related claims; civil rights, land-use, law-enforcement, general, automobile and airport liability claims
  • Operations, services and activities of a first-party insurance program that provides coverage for damage to property and makes Subrogation recovery claims
  • Legal requirements under New Mexico Tort Claims Act and federal employment and civil rights laws
  • Advanced procedures, methods and techniques of budget preparation and control
  • Principles of supervision, training and performance evaluation
  • Complex principles of tort claims investigations, evaluation and exposure  
  • Pertinent Federal, State, and local laws, codes and regulations
  • Insurance law
  • Common law principles derived from judicial decisions

Preferred Skills & Abilities

  • Supervise, organize, and review the work of lower-level staff
  • Select, supervise, train and evaluate staff
  • Interpret and explain City policies and procedures
  • Apply complex principles of tort claims administration
  • Apply complex principles of tort claims investigation, evaluation, exposure and reserve setting
  • Operate office equipment including computers, particularly word processing and spreadsheet applications
  • Prepare clear and concise reports
  • Monitor inside and outside professional legal services
  • Communicate clearly and concisely, both orally and in writing
  • Represent the City to the public in tort claim litigation
  • Establish and maintain effective working relationships with those contacted in the course of work including City officials and the general public
  • Maintain and monitor outside professional legal services
  • Maintain mental capacity which allows for  sound analytical, intellectual and decision-making capabilities
  • Maintain physical condition appropriate to the performance of assigned duties and responsibilities
  • Maintain effective audio/visual discrimination and perception to the degree necessary for the successful performance of assigned duties