Public Service Officer I

$18.00 - $20.00 hourly
  • City of Lenexa, Kansas
  • 12500 West 87th Street Parkway, Lenexa, KS, USA
  • Dec 27, 2021
Full time Police/Sheriff

Job Description

We are currently accepting applications for a Public Service Officer to join our Police Department for the City of Lenexa. The Lenexa Police Department hires highly motivated individuals who enjoy working with the public and delivering the highest level of professional police services. We are an agency with an exceptional reputation and have been identified as a nation-wide leader in the law enforcement community. We strongly believe in providing our employees with opportunities for both professional and personal development.

Why come work for us? Our employees are dedicated to the City’s core values - integrity, service, teamwork, dedication, vision, and caring.

Position Summary

This civilian position serves as the first line of contact between the Police Department and citizens who come to the front lobby of the station or who contact the Department via telephone or electronic device, seeking police–related information and/or services. Also serves as the primary handler and custodian of many Department records and is responsible for data entry, data storage, the dissemination of information, and the fulfillment of records requests. This positon will work under the supervision of the Public Service Officer Supervisor.

The police department is open to the public 24 hours a day and seven days a week to answer questions and provide information.

Key Responsibilities

  • Greets the public to answer questions and provide information.  Enters information into report database; receives, reviews and processes records for requests for reports, discovery, open records, and expungement orders. Sorts and distributes interoffice mail and messages to officers and employees; serves arrest warrants via fax; collects and processes bond payments by cash or credit card; maintains and processes impoundment notices as well as quarterly tow company audits; inspects and installs child safety seats; maintains supplies such as hard copy forms for reports and safety seats; submits reports to District Attorney’s office for on-view charging; enters outside jurisdiction arrests for Lenexa charges into report database; maintains dispositions from all arrests; submits all completed accident reports to the state; processes background checks; and performs NCIC control validations.
  • Completes walk-in, phone in, and email generated police offense reports and motor vehicle accident reports by interviewing the individual making the report, taking photographs, gathering necessary documentation, booking evidence into property, and issuing traffic citations as necessary.
  • Assists in booking process as necessary (prisoner searches, fingerprinting, photographing); monitors police radio transmissions and provides assistance as requested; testifies in court; answers phone calls; verifies and records fixable citations; monitors facility security and performs building checks of the entire complex; maintains and updates logs to ensure report dissemination is in compliance with KBI standards; and trains newly hired employees.  
  • Fingerprints and photographs all City security guard applications, applicants, certain arrestees and subjects for Municipal Court.
  • Required to drive a vehicle, to include city-owned vehicles, to off-site training courses, meetings, and/or city facilities.
  • Works holiday, weekend and shift hours and occasional compensated overtime assignments as determined by management in order to meet minimum staffing.


Minimum: 18 years of age, High School Diploma or G.E.D and possession of a valid vehicle operator’s license.

  • Available to work rotating shifts; (days, evenings, and midnights); including weekends and holidays.
  • Excellent organizational skills and the ability to communicate effectively and tactfully with the public in a variety of situations.

Please refer to the LPD website for the list of Automatic Disqualifiers.

Compensation and Benefits

Hiring range is $18.00 to $22.00 DOQ and directly related experience. This is an hourly, non-exempt position.

The City offers a highly competitive compensation package including health, dental, life, short-term disability; state defined benefit pension plan, city matching defined contribution retirement plan, tuition reimbursement, access to an on-site health clinic and much more.  

To apply

Complete an online application as the first step in the hiring process. Individuals who successfully complete the application will subsequently be contacted via email with further instructions.  

As an equal opportunity employer, the City of Lenexa strives to treat all employees fairly, with consistency and respect, while providing a positive, challenging and rewarding work environment.  We value and encourage diversity in our workplace.