Management Assistant (Public Affairs) - Bilingual Vietnamese

$78,456 - $100,152 yearly
  • City of Santa Ana
  • 20 Civic Center Plaza, Santa Ana, CA, USA
  • Sep 08, 2021
Full time Administration/Management Communications & Marketing Community Engagement Elected Office

Job Description


The City of Santa Ana is looking for individuals who are results-oriented, possess great attitude, demonstrate creativity and innovation, work efficiently, show a record of success and have a passion for public service. Having highly talented employees provides the best service to our community.

Under general direction, assists City Manager’s Office staff in ensuring efficient and effective City operations.

The current vacancy is in the Public Affairs section of the City Manager's Office.

Bilingual fluency in English AND Vietnamese is required. If you are bilingual in English and Spanish, please apply by clicking here

Application first review date: September 22, 2021

This recruitment will remain open until filled and may close without prior notice, therefore prompt application is encouraged.   

Essential Functions Include But Are Not Limited To

  • Provides staff assistance to Mayor and City Council on a variety of issues and coordinates action and follow-through with City departments.
  • Assists the City Manager or his or her designee on assignments, which may include drafting and reviewing staff reports, completing complex projects, and implementing City initiatives, programs, and policies; and coordinates related activities with City departments.
  • Compiles, analyzes, and monitors federal and state legislation and regulatory actions that may affect the City.
  • Conducts research, collects and compiles data, analyzes data, and provides findings.
  • Assists with initiatives, in conjunction with City departments and outside parties, to modernize City services and improve service delivery.
  • Plans and assists with public events and meetings.
  • Assists with developing and documenting City Manager’s Office internal operating procedures.
  • May prepare legislative proposals in conjunction with City departments and advocacy efforts with elected representatives.
  • May oversee contract with federal lobbyist and direct their advocacy efforts on behalf of the City.
  • May serve as a City staff liaison with League of California Cities (including the Orange County Division), U.S. Conference of Mayors, and other legislative advocacy organizations.
  • Performs other duties as assigned.

Depending on assignment, additional essential functions include, but are not limited to:

If assigned to Public Affairs:

  • Assists with marketing, public outreach, and communication strategies, programs, and projects; creates and disseminates related City communications; ensures effective messaging; assists with City department communication requests; and communicates emergency activities.
  • Assists with responding to inquiries and requests from the public, media, and other government agencies; and composes culturally appropriate press releases, articles, and other public announcements.
  • Serves as the City’s point of contact and responds to members of the public in a designated non-English second language in-person, by phone, via e-mail, and via other forms of communication.
  • Assists with and reviews translated written materials from English to a designated second language for distribution, including website content, social media posts, press releases, flyers, and other communication materials; and ensures proper written language, accuracy, cultural sensitivity, and appropriateness for intended audience.
  • Creates and distributes print, video, and digital communication content in English and a designated second language, including newsletters, annual reports, and other materials.
  • Assists with the City’s social media and public relations management, including managing social media campaign strategies and tracking metrics, preparing scripts, taking photographs, filming video content, and assisting with text message and digital marketing campaigns.
  • Assists in gathering and providing information to reporters and other members of the news media; and keeps and organizes records related to media inquiries, public records requests, communication requests, communications and marketing materials, and related documents.

Minimum Qualifications

Graduation from a four-year college or university with specialization in political science, public administration, business administration, or closely related field, and one year of governmental administrative staff experience. Experience, education, and training must provide the knowledge, skills, and abilities listed below.
Knowledge of: Municipal government operations and issues; City Manager-Council form of government; legislative processes and role of legislative committees; and interest groups and their roles in advocacy of federal, state, or local policies.
If assigned to Public Affairs: Knowledge of correct oral and written usage of English and a designated second language, including spelling, punctuation, and grammar; current principles, practices, strategies, techniques, and objectives in public, media, and community relations; various journalistic styles; marketing and public relations methods and presentation formats, including graphic design, print media layout, and social media; community organization techniques; and effective presentation practices and principles.
Ability to: Monitor county, state, and federal legislative programs; analyze and monitor pending or proposed legislation, assess its impact, and develop and write reports for management consideration; prepare legislative proposals, communicate effectively, both orally and in writing; and maintain effective working relationships with City staff, City Council, lobbyist, and other special groups.
If assigned to Public Affairs: Ability to speak, read, and write fluently in English and a second designated language, and translate between the two languages accurately; prepare public relations materials; use social media, photo editing, graphics, and related software; plan community events; manage social media presence and website content; prepare speeches; speak in public; communicate effectively in English and a second designated language, both orally and in writing, with tact and discretion; and operate modern office equipment. 
Possession and retention of a valid California Class “C” Driver’s License is a condition of continued employment in this classification.
Must be willing and able to work evenings and weekends, as needed.
If assigned to Public Affairs: Must possess bilingual ability in English and Spanish, and/or English and Vietnamese.
Environmental Conditions: Work is generally performed in a standard office setting. Occasional travel to different sites is required.
Physical Conditions: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, twist, and walk; to lift and carry up to 20 pounds; push and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination, including the use of a computer keyboard; and to utilize sight, hearing, speaking, reading, writing, and math ability to exchange information.

Selection Process

All applicants are required to complete and submit a City application form online. Resumes or faxed copies will not be accepted in lieu of the City online application.  To apply, click on the "Apply" link located at the top of this page. New users must create an account first. Click on this link for instructions on how to set up your account and apply for the first time: Online Employment Application Guide.  Selection Process:  This is a non-Civil Service at-will position.  Applications and resumes will be reviewed by Human Resources Department and the City Manager's Office.  Those candidates possessing the most extensive and relevant training and experience will be invited to continue in the selection process. 
Bilingual Fluency Exam: Those candidates invited to continue in the selection process must pass a bilingual fluency exam which will evaluate candidates' ability to speak, read and write fluently in both English and a second approved language.