COMMUNICATIONS OPERATIONS SUPERVISOR

$95,954 - $116,225 yearly
  • Clackamas County
  • Oregon City, OR, USA
  • Oct 04, 2021
Full time Emergency Management Fire & EMS Police/Sheriff

Job Description

This Job Posting closes at 11:59 p.m. (Pacific Time) on Monday, November 1, 2021.

Note: The application deadline may be extended to expand the pool of qualified candidates. Any recruitment timeline changes will be communicated to all who have initiated an application process or have submitted an application.

IMPORTANT:

Applicants external to Clackamas County Communications (CCOM) 911 Department must complete and submit the

Preliminary Statement of Personal History (pSPH) form.

  • Are you passionate about emergency services and specifically, 9-1-1?
  • Are you committed to providing excellent customer service to our residents & our public safety community?
  • Do you envision yourself in a role that uses your leadership skills to develop and support employees, to foster a collaborative work environment, and to contribute to organizational effectiveness and success?
  • Do you have exceptional organization skills?

If you answered "yes" to the questions above, we want you to join our team as a Communications Operations Supervisor. If selected for this position, you would perform the highest level technical duties and have responsibilities for shift supervision in the operation of a 24-hour central communications system. Our dispatchers use an Enhanced 911 system with a progressive Computer Aided Dispatch system. Clackamas County's 911 Communications Center is committed to our dispatchers receiving complete cross-training and maintaining currency in all skills to dispatch police, fire and medical units. The most critical components of the Communications Operations Supervisor position are to perform supervisory, administrative and technical duties, in order to ensure the center's efficient operation, and to maintain compliance with established policies, procedures, and federal and local laws, rules, and regulations.

As a Communications Operations Supervisor you will have a key role in providing effective management of emergency situations, either directly or indirectly. Therefore, in order to be successful in this position, you must be able to think clearly and respond appropriately and professionally under stressful and rapidly evolving conditions. Additionally, you will also be responsible for monitoring the performance of all on-duty personnel as well as for ongoing performance feedback for the assigned employees.

As an employee of the Clackamas County Communications (C-COM) 9-1-1 Department, you are expected to meet the highest standards of professional conduct and ethics while on the job, and also to maintain those same high standards when taking actions in your personal life that could reflect on the Department. We are committed to being an exemplary organization with best practices in providing 9-1-1 emergency and non-emergency call taking service to the public. To that end, we are searching for an individual with the highest degree of integrity and professional ethics, who is motivated to promote and foster a collaborative, partnership-focused, respectful, equitable and supportive environment while demonstrating leadership skills that will allow us to improve, develop and enhance our operations.

Required Minimum Qualifications/Transferrable Skills*:

  • A minimum of five (5) years of directly relevant experience that includes the following:
    • A minimum of three (3) years of dispatch experience in a consolidated (police, fire, medical emergency) dispatch center
    • A minimum of two (2) years of experience in the coaching, shift lead, or supervisory role
  • Strong interpersonal skills (please see the complete list on the job posting)
  • Must be able to work shifts, including evenings, weekends and holidays
  • Must be available for 24-hour on-call response to emergency situations or other urgent issues
  • Must pass a post-offer, pre-employment drug test. Learn more about the County's drug testing policy.
  • Must pass an extensive background investigation, including a national or state fingerprint records check.
  • Driving may be necessary for County business. See job posting for additional information about driving.

Preferred Special Qualifications/Transferrable Skills*:

  • Experience as a supervisor or a lead worker in a dispatch center
  • Advanced Department of Public Safety Standards and Training (DPSST) Telecommunicator Certification
  • DPSST Supervisor Certification in accordance with OAR 259-008-0025(3)
  • DPSST Emergency Medical Dispatch (EMD) Certification
  • Associate's degree or higher in a Public Administration, Business Administration, or related field

Other Requirements:

  • Within twelve (12) months of hire, possession of the following certifications, issued by the Department of Public Safety Standards and Training (DPSST):
    • Basic Certification as a Telecommunicator
    • Law Enforcement Data Systems (LEDS) Certification
    • Emergency Medical Dispatch (EMD) Certification
    • Supervisor Certification in accordance with OAR 259-008-0025(3)
    • Communications Training and Evaluation Program Certification

*For Veterans qualified for Veteran’s Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.

WHAT WE OFFER:

Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees) and a robust sick and vacation plan for regular status positions.

We encourage and support employee health and wellness by offering a variety of gym membership discounts, onsite fitness classes, onsite Farmers Market with fresh produce available for purchase, annual wellness fairs and alternative care benefits, so you can customize your wellness needs to fit your lifestyle.

Competitive compensation package: $95,954 - 116,225 annually ($46.131894 - $55.877808 hourly)

Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position.

Additionally, we offer an attractive benefits package and incentives for employees in regular status positions.

Generous paid time off package, including:

  • 16 hours of vacation accrued per month
  • 8 hours of sick accrued per month
  • 10 paid holidays and 1 personal day per year

Other Benefits:

  • Membership in Public Employees Retirement System (PERS)/OR Public Service Retirement Plan (OPSRP):
  • Employer paid 6% Public Employees Retirement System (PERS) retirement contribution (The County currently pays the employee's share of the retirement contribution.)
  • OPSRP members get vested after five years of contributions or when they reach age 65
  • Other Retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457 Deferred Compensation Plan Clackamas County will match up to three percent (3%) of deferred contribution by employees within the Communications Operations Supervisor classification
  • A Choice of Medical Plans that include chiropractic coverage, alternative care, vision and prescription drug coverage
  • A Choice of Dental Plans
  • Robust EAP and wellness programs, including gym discounts and wellness education classes
  • Longevity pay
  • A variety of additional optional benefits (see links below for additional information)