Case Manager (Mobile Crisis Team)

$24.80 - $31.25 hourly
  • Clackamas County
  • Oregon City, OR, USA
  • Oct 13, 2021
Full time Administration/Management Public Health

Job Description

This position will remain open until filled.  The first application review will be Monday, October 18, 2021.

We reserve the right to close this recruitment at any time on or after that date.



Hourly Pay Range:  $24.802950 - $31.253151

Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position.


In addition to competitive wages, Clackamas County offers an attractive benefits package for employees in regular status positions.

This is a full time County position represented by the Employees' Association.

Employees' Association (EA) Full Time Benefits

Learn More About Benefits



Clackamas County's Behavioral Health Division (CCBHD) is looking for an energetic and adaptable Case Manager to join the Mobile Crisis Response Team (MCRT).

MCRT is an interdisciplinary team of Mental Health Specialists (QMHPs), Case Managers (QMHAs), and Peer Support Specialists.  MCRT is part of the continuum of safety net services and provides mobile crisis response within Clackamas County.  Case Managers on MCRT provide field-based crisis response and pre/post crisis case management support to individuals and families in the community.  Primary responsibilities for this position include field-based crisis intervention, case management, consultation, and referral for a variety of individuals in need. Secondary responsibilities include outreach and engagement of individuals and families struggling with symptoms of mental illness and substance abuse, and providing back-up and support to other parts of the crisis services program, as needed.

Since this is a field-based position, successful candidates will have a history of working with individuals in a variety of settings (i.e. field, office, clinic, homes, etc.). Other desired skills and experience include: providing support to people (across the lifespan) in crisis; incorporating a person-centered, strengths-based recovery approach that includes peers and natural systems of support; a positive and collaborative attitude and approach in working with partners, including but not limited to law enforcement; and a belief that every person we serve has the right to define and pursue their own definition of recovery.

Clackamas County is committed to building a workforce that reflects the community we serve. In that spirit, we encourage applicants of diverse backgrounds and experience, including those in recovery, or who identify as having lived experience.

Required Minimum Qualifications/ Transferrable Skills:*

Per the Oregon Health Authority, (OAR 333-091-1010 & OAR 333-019-1030), this position is subject to the mandatory COVID-19 vaccine requirement. Prior to the start of employment, the selected candidate must provide proof of full vaccination or have an approved medical or religious exception in place with the County as a qualification of employment.

  • Qualified Mental Health Associate (QMHA) as established by the Mental Health and Addiction Counseling Board of Oregon (MHACBO) at the time of hire

A Qualified Mental Health Associate (QMHA) means a person delivering services under the direct supervision of a Qualified Mental Health Profession (QMHP) and meeting the following minimum qualifications as authorized by the Local Mental Health Authority (LMHA) or designee:

(a) Bachelor's degree in a behavioral sciences field; or

(b) A combination of at least three years relevant work, education, training or experience.

Additionally, QMHAs must demonstrate the ability to communicate effectively, understand mental health assessment, treatment and service terminology and apply each of these concepts, implement skills development strategies, and identify, implement and coordinate the services and supports identified in an ISSP.

  • Experience working with adults, children, and families experiencing mental health and substance abuse issues
  • Experience working collaboratively with community partners, collateral service providers, law enforcement agencies and co-workers
  • At least 1 year experience providing case management support to individuals who are in mental health crisis
  • At least 1 year experience working in a community based setting (ie: mobile outreach, in-home/ in-community case management)
  • Experience utilizing an electronic record or similar computerized data system
  • Must be willing to work some evening and weekend hours as part of the regular shift
  • Must pass a post-offer, pre-employment drug test. Learn more about the County's drug testing policy.
  • Must pass a criminal history check which may include national or state fingerprint records check
  • Driving is required for County business on a regular basis or to accomplish work. Incumbents must possess a valid driver's license, and possess and maintain an acceptable driving record throughout the course of employment.  Learn more about the County's driving policy

Preferred Special Qualifications/ Transferrable Skills:*

  • Certification as a Certified Alcohol and Drug Counselor (CADC) I, II, Ill
  • Bilingual English/Spanish
  • ASIST (Applied Suicide Intervention Skills) or other suicide prevention training
  • Familiarity with resources available to the community within Clackamas County


*For Veterans qualified for Veteran’s Preference:  If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.



  • Provides mobile crisis outreach and community-based case management and support services to consumers and their families; enters and maintains documentation of services provided in electronic clinical record in accordance with OAR and Division procedures.
  • Coordinates with individuals/ families and community providers as needed; attends and testifies at commitment or other formal hearings;
  • Works as a key member of an interdisciplinary team consisting of Qualified Mental Health Professionals, Case Managers, Peer Support Specialists, and other mental health professionals; makes referrals to community clinics, agencies, resources or care facilities; provides case-specific consultation to other staff members, providers, families and/or community agencies; provides in the moment crisis response as well as prevention and follow-up case management to individuals at risk of crisis. 
  • Works as a consultant or trainer to staff, other individuals, other agency personnel, interested community groups or staff at institutions; provides education and training to other staff outside professionals, family members and the community regarding community resources,; may represent the agency on internal or external committees as appropriate; may act as liaison for specific projects or contract services.
  • Prepares documentation of client interactions and services offered, writes case summaries, reports, and letters and maintains case records; completes program-related assignments as required.
  • Provides crisis response and intervention to consumers and residents of Clackamas County and their families via telephone, in clinics or in the community as part of a 24/7 crisis response system.



This is a 40 hour per week position, working four ten hour days, Wednesday- Saturday 8:30am-7pm.  A shift differential will be included for evening and weekend hours.



Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 400,000 citizens.

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Equity, Diversity and Inclusion



The Clackamas County Behavioral Health Division strives to provide excellent mental health and addictions services to Clackamas County residents who receive Medicaid and Medicare, or who may be uninsured. We offer services through partner providers located throughout the county. We also offer direct service through our Crisis Services programs.

Behavioral Health is a Division of the Health, Housing, and Human Services (H3S) Department.

Learn more about Clackamas County Behavioral Health Division



Clackamas County only accepts online applications.

Help With Your Application:

Application Process

Help with the Application

If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us.  Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays).



Request Veterans' Preference

Learn more about the County's Veterans' Preference



Clackamas County does not offer visa sponsorships. Within three days of hire, applicants will be required to complete an I-9 and confirm authorization to work in the United States.



Clackamas County is an Equal Opportunity Employer.  We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace.  All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date.  You may request an accommodation during the online application process.



If selected as a final candidate, you will be required to submit all State Professional Licenses/Certificates, DEA, National Board Certifications, Educational Commission for Foreign Medical Graduates (ECFMG), BLS and/or ACLS level CPR, and degrees (as applicable). Credentialing and Provider Enrollment processes will be completed prior to hire with the help of our Health Centers Credentialing team.

This position will require possession of a current certification as a Qualified Medical Health Associate (QMHA) by having the minimum education requirements as established by the Mental Health and Addiction Counseling Board of Oregon (MHACBO). 

Per the Oregon Health Authority, (OAR 333-091-1010 & OAR 333-019-1030), this position is subject to the mandatory COVID-19 vaccine requirement. Prior to the start of employment, the selected candidate must provide proof of full vaccination or have an approved medical or religious exception in place with the County as a qualification of employment.