Communications and Engagement Business Manager

$69,266 - $83,119 yearly
  • City of Greeley
  • Jan 06, 2020
Full time Finance

Job Description

Job Summary

As part of the department's leadership team, the C&E Business Manager is responsible for managing and coordinating the day-to-day operations and workflow of the Communication & Engagement department. The Manager is responsible for enhancing business operations through the use of strong organizational, communication and project management skills; supporting city-wide initiatives and department work by ensuring operational efficiency through established systems and processes, and overseeing the administrative functions of the department. The Business Manager supervises the department's part-time administrative assistant and 2 graphic designers.

This is a continuous posting with first review of applications on December 18th. This posting may be closed at any time. 

Experience, Knowledge, Skills

  • Bachelor's degree gained through a four-year college/university academic program or specialized technical training of equivalent length in the field of Communication and Engagement or a related field;
  • General knowledge of best practices in and operations of advertising, marketing, communications, graphic design;
  • Ability to multi task and coordinate multiple projects with a variety of stakeholders. Understand the complexity and evolving realm of strategic communications;
  • Must be self-motivated to observe areas for process improvement and provide meaningful recommendations for resolutions;
  • Must be able to work succinctly and efficiently with vendors for technical and equipment support;
  • Must have exceptional verbal and written communication skills;
  • Proficiency in Adobe Creative Suite, Microsoft Office, project management, workflow operations of agency-based model, digital technology (cameras, mobile devices), general office equipment, and high volume production/copy machines;
  • Experience troubleshooting and managing inventory for large format printer;
  • Excellent customer service skills and attitude with a good measure of common sense and diplomacy;
  • Supervisory and management experience required, primarily in the area of creative thinking and project implementation;
  • Ability to manage staff and projects; delegate and balance individual work assignments for team based on individual capacity and skills;
  • Valid driver license required. 

Essential Functions

  • Coordinate, monitor, and assign the day-to-day workflow of the department;
  • Serve as the department's operations lead by reviewing incoming work for accuracy and details and coordinating the completion of work across core functions and skill sets;
  • Set project and campaign deadlines and monitor project execution;
  • Analyze and improve organizational processes for increased efficacy and effectiveness;
  • Collaborate as needed with internal and external stakeholders to understand requirements and shape deliverables;
  • Serve as a strategic advisor on all major citywide initiatives helping monitor project time-lines and execution of camping/project goals;
  • Work internally to help identify a project's scope of work and set agreeable time-lines for stakeholders and C&E staff;
  • Continually improve ongoing processes touching budgeting, equipment inventory and checkout, team process, and overall business operations;
  • Manage, guide and ensure the overall quality of work produced by the graphic design team meets department and client standards;
  • Ensure organizational and departmental level brand standards are consistently maintained;
  • Work in Adobe design to assist with creative/design services as needed;
  • Help establish department practices for processing all incoming invoices and Visa transactions;
  • Develop process efficiencies to streamline all other transactional work of the department;
  • Provide timely and consistent budget reports to department Director;
  • Provide general operational support i.e., design/copy creation, proofreading, brand consistency, project coordination;
  • Maintain various organizational systems, compile reports, and oversee service contracts for equipment;
  • Work with IT to ensure equipment and software are maintained and replaced as needed;
  • Initiate communication with council and Mayor as directed by department Director;
  • Serve as a conduit of information for department by proposing, planning, designing, and drafting communications, presentations, newsletters, and other city-wide announcements as directed by the Director;
  • Assist the department director as needed.

Work Environment and Physical Requirements

Working Environment:

  • Frequent and heavy contact with public and employees in person and by telephone;
  • Work is performed in an open office environment with noise levels excessive at times;
  • Exposure to frequent background noise;
  • Employee may be asked to drive personal vehicle for business purposes;
  • Employee is subject to working alone and/or with groups and/or attends meetings;
  • Employee spends extended periods of time at fixed workstation;
  • Employee is subject to conducting business in alternate locations within City buildings and in the community, sometimes in formal settings;
  • Employee may be required to work overtime, holidays, evenings, shifts, or weekends;
  • Employee may have frequent interruptions and be required to manage competing priorities while having inflexible deadlines;
  • Employee may have frequent contact with the public--in person, via email/telephone; and may experience adverse or confrontational situations with internal/external customers;
  • Employee is not substantially exposed to adverse environmental conditions; work performed is sedentary, generally in an office environment;
  • Environment is safe to having minimal hazards that are typically found in a general office environment where there is rarely little or no exposure to injury or accident;
  • Requires ability to manage competing priorities with frequent interruptions.

Physical Requirements:

  • Communication skills enough to hear and convey information to/from the public via telephone and in person;
  • Operate standard office equipment requiring continuous or repetitive hand/arm movements;
  • Vision enough to interpret computer screens and documents to assist the public and complete work assignments; specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus;
  • Manual dexterity enough to accurately input, retrieve, and verify work assignments; employee is regularly required to use hands to finger, handle, or feel and reach with hands and arms;
  • Duties may occasionally include light to moderate physical effort that includes: stooping, kneeling, crouching, crawling; frequent standing or walking; frequently lifting and/or moving up to 10 pounds; maintaining arms and hands in the same position for repetitive tasks and frequently working with light objects and light hand tools;
  • Extensive work is performed on a computer; work is primarily performed at a desk.

The City of Greeley offers a comprehensive fringe benefit package that includes the following:

  • Paid Time Off
  • 11 paid holidays each year
  • Health care coverage with 80% of the premium paid by the City.
  • Dental Assistance Plans
  • Flex Spending Account
  • Vision Plans 
  • Basic life insurance 
  • Dependent life insurance
  • Short term disability
  • Long term  disability 
  • Retirement Saving Plans
  • Tuition Assistance 
  • Employee Assistance Program

Details on the benefits are available on the Human Resources page at


City of Greeley - 1000 10 Street - Greeley, Colorado - 80631(970-350-9561 )