Part-Time Customer Care Representative

The City of Naperville’s Finance Department is looking for a Part-Time Customer Care Representative to join its multi-tasking customer care team.  The Customer Care Representatives provide a high level of customer service to residents over the phone and occasionally in person by answering inquiries and resolving customer concerns related to fees for new and/or existing services with the City.
 
This part-time position is 25 hours per week; Monday – Friday, 9:00 a.m. – 2:00 p.m.  If preferred, once trained, opportunities exist for evening, overnight, and weekend schedules.

Responsibilities

The responsibilities include responding to a high volume of inbound calls (approximately 65 calls per day) while maintaining data in the city databases. Duties include:

• Maintaining a positive attitude with empathetic and professional communication with customers at all times
• Prompt response and resolution of customer inquiries and complaints
• Communicating with customers through various channels
• Entering information into city systems with a high degree of accuracy
• Keeping records of customer interactions, transactions, comments and complaints
• Collecting related fees for services, adhering to PCI-DSS requirements
• Communicating and coordinating with division colleagues, providing assistance with daily work as needed

Qualifications

Required:

• High school diploma or equivalent.  
• One to three years of experience in a related field.   
• Previous experience in receiving and processing a high volume of customer service calls.

Preferred:

• Fluency in a language other than English.
• Desire to work midnight shift and weekends (not required)

Additional Information

The City of Naperville, Illinois is a dynamic community of 148,000 residents, conveniently located 28 miles west of Chicago. Various publications have named Naperville as one of the best cities in the United States in which to live. The City has gained national recognition for our family-friendly environment, excellent schools and library system, low crime rate, and vibrant downtown area. It’s also a great place to work! Our municipal government employs over 900 dedicated individuals in a wide range of job categories and provides a dynamic & collaborative working environment, a forward-looking leadership team, and a competitive benefits package.