Case Manager (Housing)

  • Clackamas County
  • Feb 13, 2020
Full time Government

Job Description

This Job Posting closes at 11:59 p.m. (Pacific Time) on March 4, 2020.




Annual Pay Range:  $47,140 - $59,399

Hourly Page Range:     $24.17 - $30.46

Starting salaries will be within the posted pay range based on job-related factors such as experience, training and/or education.




In addition to competitive wages, Clackamas County offers an attractive benefits package for employees in regular status positions.

This is a full time County position represented by the Employees' Association.

Employees' Association (EA) Full Time Benefits

Learn More About Benefits




Clackamas County Social Services Division is looking to fill a Case Manager vacancy to provide case management and support to individuals and families who are economically disadvantaged, homeless or at risk of homelessness, developmentally disabled, living with mental health issues or addiction, physically disabled and/or elderly. Case Managers will work with members of the community to match individual client needs, preferences and eligibility status with a broad range of financial, medical, social, vocational and other services and resources to secure housing.

Our goal is to provide assistance for individuals and families that are homeless or at risk of homelessness, in obtaining safe and affordable housing in Clackamas County, partnering with a wide variety of community resources. Case Managers work with such housing programs as Bridges to Housing, Hope II and a variety of other transitional, housing authority and housing stabilization programs.

Required Minimum Qualifications/ Transferrable Skills:*

  • At least three (3) years as a case manager or in a comparable function with homeless and/or low-income populations. Relevant education may be considered as a substitute for up to one (1) year of experience
  • At least six months in a position (paid or volunteer) that required coordination between three or more community partners
  • At least one year of experience using creative problem solving, with successful results, in preventing people at high risk of homelessness from becoming homeless
  • In-depth knowledge, demonstrated by education, training and/or working experience, of homeless education programs, domestic violence, mental and emotional health issues including addiction, short and long-term effects of poverty and homelessness on homeless adults and families with children
  • Experience building relationships and networks with participants, colleagues and community partners
  • Excellent interpersonal and communication skills
  • Demonstrated commitment and experience advancing equity and diversity in a workplace or community setting
  • Must pass a post-offer, pre-employment drug test. Learn more about the County's drug testing policy.
  • Must pass a criminal history check which may include national or state fingerprint records check
  • Driving is required for County business on a regular basis or to accomplish work. Incumbents must possess a valid driver's license, and possess and maintain an acceptable driving record throughout the course of employment.  Learn more about the County's driving policy

Preferred Special Qualifications/ Transferrable Skills:*

  • Ability to read, write and communicate fluently in Spanish, Russian and/or Ukrainian
  • At least one year of experience helping literally homeless persons access and retain private market permanent housing
  • Proficiency with Microsoft office software (Outlook, Word, Excel, etc.)
  • Knowledge of social, health care, financial and other community resources and agencies

*For Veterans qualified for Veteran’s Preference:  If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.




Duties may include but are not limited to the following:

  1. Provide housing placement and housing retention services using a person centered, housing first model to  30-40 homeless,formerly homeless or at high  risk of homelessness family and individual households.
    2.  Assess and document program eligibility: a) Accept referrals from Coordinated Housing Access system, b) gather documentation and information to confirm initial program eligibility and recertify annually if required by funding source
    3.  Establish participant rent payment levels based on participant income, total unit rent and federal, state and grant requirements. Prepare initial and ongoing rent and related payment vouchers in compliance with state and county regulations.
    4.  Promote and advance equity in approach to work, initial and ongoing engagement, and in broader community as appropriate.
    5.  Work closely with participants on person centered action plans to access needed services and accomplish housing stability goals, including a household budget. Revise action plans as needed to meet client needs, preferences, and values using assessment and communication skills; assist clients to receive additional needed and preferred services using knowledge of public and private resources.
    6.  Coordinate with health care providers, social service personnel, and other agencies to obtain services; reevaluate and update case plans and client eligibility on a regular basis. Advocate for participants with public and private agencies, schools and others.
    7.  Maintain participant records in a timely, complete and organized manner.
    8.  Serve on rotation with other supportive housing team staff as back-up for direct service staff in the event of unexpected or planned absence.
    9.  Collect and submit required data for Service Point Homeless Management Information System at entry, exit and in the event of interim changes.
    10.  Prevent emergencies whenever possible through pro-active communication, including with landlords and property managers. Respond to emergencies and negotiate resolution of problems.
    11.  Report witnessed or suspected abuse and neglect of children, older adults and/or people with disabilities.




Knowledge, Skills and Abilities:

  • Knowledge of methods and techniques of strengths based case management, principles and techniques of interviewing, offering supportive services and crisis intervention
  • Knowledge of principles and techniques regarding human development and behavior in assigned area, such as geriatrics, disabilities, developmental disabilities, chronic mental illness, drug and alcohol abuse, or economically disadvantaged
  • Knowledge of State and Federal laws, rules and regulations applicable to government programs and funding guidelines, including the HUD HEARTH Act, CDBG, Oregon EHA, Title XIX or other similar State programs
  • Knowledge of social, health care, financial and other community resources and agencies
  • Some knowledge of Policies and procedures related to protective services, including client rights, hearings procedures and legal terminology; regulations applicable to involuntary commitment, protective services, guardianship, conservatorship, Informed medical consent. confidentiality, medical criteria for levels of care, disease processes and medical terminology
  • Ability to work effectively in a multicultural environment and to advance equity in all aspects of program delivery
  • Knowledge of effective record keeping procedures and techniques and skill to maintain accurate and concise records
  • Skill to gather information through research and interviews with applicants, participants, families, care providers and others
  • Skill to apply comprehensive social service evaluation and assessment methods and develop and assist in implementing appropriate action plans for people with diverse needs in diverse settings




Some duties involve physical activity to assist clients in moving to new living accommodations and lifting, carrying or moving household items. There may also be some exposure to environmental factors and unpleasant living conditions and behaviors.




This position is included in the County’s alternate workweek program, working 37.5 hours during a standard workweek of Monday through Thursday (Fridays off). Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended.




Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 400,000 citizens.

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The Social Services Division provides assistance to seniors, people with disabilities, veterans, and low-income residents of Clackamas County.

Social Services is a Division of the Health, Housing, and Human Services (H3S) Department. 

Learn more about Clackamas County Social Services




Clackamas County only accepts online applications.

Help With Your Application:

Application Process

Help with the Application

If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us.  Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays).


Request Veterans' Preference

Learn more about the County's Veterans' Preference


Clackamas County does not offer visa sponsorships. Within three days of hire, applicants will be required to complete an I-9 and confirm authorization to work in the United States.


Clackamas County is an Equal Opportunity Employer.  We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace.  All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date.  You may request an accommodation during the online application process.