Case Manager (Veteran Directed Care Program)

$26.38 - $33.24 hourly
  • Clackamas County
  • Oregon City, OR, USA
  • Jul 28, 2022
Full time Community Development Community Engagement

Job Description

Case Manager (Veteran Directed Care Program)

Job ID: 106455

Location: Oregon City, Oregon

Full/Part Time: Full Time



Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another:

• Service

• Professionalism

• Integrity

• Respect

• Individual accountability

• Trust

By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT.


This Job Posting closes at 11:59 p.m. (Pacific Time) on Tuesday, August 16, 2022.


Clackamas County is committed to offering a high-quality benefits package to support employees and their families.

Annual Pay Range: $51,451.97 - $64,832.46

Hourly Pay Range: $26.385626 - $33.247415

Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position.

In addition to competitive wages, Clackamas County offers an attractive benefits package for employees in regular status positions. Most benefits, including Medical & Dental, start the first of the month after date of hire:

Generous paid time off package, including:

• 12 hours of vacation accrued per month

• 8 hours of sick accrued per month

• 10 paid holidays

• 1 personal day per year

Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP)

• PERS/OPSRP Pension Program is funded by Clackamas County and provides a lifetime pension to eligible participants, this includes the County picking up the 6% employee retirement contribution!

• OPSRP members get vested after five years of contributions or when they reach age 65

• The 457(b) Deferred Compensation Plan provides a resource for retirement savings in addition to your PERS/OPSRP benefits. You can contribute a fixed dollar amount or percentage with each paycheck; a County-paid contribution is included for certain groups.

Other Benefits:

• Choice of Medical Plans that include chiropractic coverage, alternative care, vision and prescription drug coverage

• Choice of Dental Plans

• Robust EAP and wellness programs, including gym discounts and wellness education classes

• Longevity pay

• A variety of additional optional benefits

This is a full time County position represented by the Employees' Association.


Clackamas County Social Services is seeking a Case Manager to work in the Veteran Directed Care (VDC) Program.

The VDC Program is a service delivery model funded through the Veteran's Administration as an alternative to nursing facility care. The VDC provides eligible Veterans of any age the opportunity to receive home and community-based services to enable them to continue to live in their homes and communities. These VA funded services are coordinated and delivered by Area Agencies on Aging located throughout Oregon.

The goal of the VDC is to provide increased flexibility and access to home and community-based services that enable a Veteran to remain in the community. This program offers a Veteran access to an assessment that will identify his or her needs and preferences. An individual budget and spending plan is developed based on the Veteran's assessed needs and preferences and includes goods and services (including hiring and managing employees) that will best meet the identified needs. In some cases, family members of the veteran can be paid for the care they provide.

A third party financial management service (FMS) assists Veterans participating in VDHS. The FMS provides procurement, contracting and bill paying services. Veterans have control over what services and/or goods are purchased as part of their spending plans as long as there is consistency between the services/goods and assessed needs.

95%+ of participating veterans believe this program was meeting their needs, improving their overall satisfaction and improved their access to care, and ultimately saves community and state resources.

The Case Manager position will support the VDC clients by conducting comprehensive assessments of client needs and functional impairments to determine program eligibility. Additionally the Case Manager works with the Veteran and Veteran's Administration to develop a plan to address the Veteran's needs and preferences. The Case Manager also helps the Veteran in managing their monthly and annual budget for services and assists the Veteran in accessing a broad variety of other public assistance and social services programs.

Required Minimum Qualifications/ Transferrable Skills:*

• A minimum of two (2) years of relevant experience that would provide the required knowledge and skills to perform the duties of the role

• Direct case management experience, working with veterans, older adults and/or adults with disabilities

• Experience applying the techniques and principles of assessing and evaluating the needs of older adults, disabled adults, or individuals with cognitive needs, and developing care plans to support those needs

• Experience managing a caseload of 35-50 clients

• Strong computer skills, including proficiency in using Microsoft Word, Excel, Outlook and Adobe Pro, including proficiency creating and maintaining spreadsheets for the purposes of tracking budgets and service delivery, and creating and maintaining program forms and documents

• Ability to relate to a wide variety of people with diverse needs, social, economic and cultural backgrounds

• Must pass a post-offer, pre-employment drug test.

• Must pass a criminal history check which may include national or state fingerprint records check

• Driving may be necessary for County business. For position(s) with occasional/incidental driving, incumbents must possess a valid driver's license. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation. For position(s) with regular driving, incumbent(s) must also possess and maintain an acceptable driving record throughout the course of employment.

Preferred Special Qualifications/ Transferrable Skills:*

• Bilingual in Spanish, Russian, or a SE Asian language

• At least one (1) year of case management experience supporting Veterans of any age

• At least one (1) year of experience providing budgeting support, management or oversight

• At least one (1) year experience entering information into statewide databases such as RTZ or Oregon Access

• Experience working with older adults or adults with Alzheimer's or other related dementias

• Bachelor's degree in behavioral science, social science, or a closely related field

*For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.


• Ongoing service coordination for a caseload of consumers served by the Veteran Directed Care Program; annual assessments; ongoing monitoring and follow up on care plans; ongoing provision of emotional support; crisis intervention service coordination; ongoing information, assistance, referral and advocacy.

• Coordinates and assists in planning the activities of the Veteran Directed Care Program; develops and implements work plans to accomplish program goals; allocates other program resources.

• Monitors program statistics and client satisfaction measurements; recommends changes for improvements in program services; analyzes and recommends solutions to unusual technical, procedural and resource problems; analyzes community resources, program and client needs, to enhance service delivery.

• Assesses applicants for program eligibility; matches client needs with available community resources and monitors ongoing services to client; resolves problems and serves as advocate for clients, maintains client case files.

• Coordinates with health care providers, social service personnel and other agencies to obtain services; provides information and referral services to clients and families; reevaluates and updates case plans and client eligibility on a regular basis; advocates for client and other agencies for services.

• Monitors client progress and ensures service and spending plans are carried out; visits clients in homes, hospitals and care facilities; notes changes in mental/physical condition and deficiency in care being provided; reports abuse and neglect complaints.

• Monitors client's monthly and annual service budget; assists client with adjusting their budget to ensure that they are fully maximizing their budget and/or staying within their budget for services.

• Advocates for clients with family, providers, public and private agencies, law enforcement agencies, justice systems, and others; provides information on client needs, responds to emergencies and negotiates resolution of problems.

• Provides counseling, training and support to clients, families and provides in regard to placement and care/treatment plan choices, personal goals, daily living skills, financial planning and medication management.

• Writes case plan summaries; documents services provided to clients; researches and compiles case statistics; develops, submits and modifies necessary documentation to implement payments and program benefits.

• May assist in preparing and updating budgets and grant proposals; monitors program expenditures and compliance to grant conditions; processes bills, statements and vouchers; exercises cost controls; maintains detailed financial records.

• Conducts public relations and outreach activities; creates flyers, brochures, newsletter articles, classified advertisements, press releases and correspondence; develops training materials and delivers public presentations and educational workshops; provides program information to the public, community groups and agencies.

• May lead the work of assigned program and administrative staff and volunteers; assists employees with work problems; trains employees; reviews work.


• Knowledge of etiology and issues faced by older adults, adults with disabilities, individuals experiencing homelessness, and individuals at risk for institutionalization in remaining independent

• Knowledge of methods and techniques of case management, social, health care, financial and other community resource and agencies

• Knowledge of principles and techniques of interviewing, counseling and crisis intervention, including motivational interviewing and assertive engagement

• Knowledge of principles and techniques of human development and behavior in older adults, persons with Alzheimer's/dementia, disabled adults, people experiencing mental illness, drug and alcohol abuse, or economically disadvantaged

• Some knowledge of policies and procedures related to protective services, including client rights, hearing procedures and legal terminology

• Skill to gather information through research and interviews with applicants, clients, families, care providers and others

• Skill to apply comprehensive social service evaluation and assessment methods

• Skill to develop and implement appropriate case plans for clients with diverse needs and diverse settings

• Skill to compute payments for client/program related expenses

• Skill to maintain accurate and concise records

• Skill to communicate effectively, both orally and in writing with clients and their families, service providers, and the public

• Skill to establish and maintain effective working relationships with clients, families, care providers, community resources, other public and private agencies and County employees

• Ability to independently make decisions and resolve problems. Prioritize and manage work time and efforts to accomplish ongoing and emergent duties


This position is included in the County's alternate workweek program, working 37.5 hours during a standard workweek of Monday through Thursday (Fridays off).

• Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended.

• This position is eligible for hybrid on-site/telework subject to the, based on the Department's business needs and after a satisfactory performance evaluation after six months of employment. The exact amount of on-site/telework and schedule will be discussed with the hiring manager during time of offer. Telework locations cannot be located outside of Oregon or Washington. Washington residents must perform 50% of their time on-site at Clackamas County.


Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents.


The Social Services Division provides assistance to seniors, people with disabilities, veterans, and low-income residents of Clackamas County.

Social Services is a Division of the Health, Housing, and Human Services (H3S) Department.


Clackamas County only accepts online applications. A resume is required in order to apply for this position. Please ensure your application materials reflect how you meet the qualifications for this position.

Help With Your Application:

If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays).



Clackamas County does not offer visa sponsorships. Within three days of hire, applicants will be required to complete an I-9 and confirm authorization to work in the United States.


Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process.

To apply, visit

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