Case Manager (Housing)

$51,451 - $64,832 yearly
  • Clackamas County
  • Oregon City, OR, USA
  • Aug 02, 2022
Full time Housing

Job Description

Case Manager (Housing)

Job ID: 106499

Location: Oregon City, Oregon

Full/Part Time: Full Time



Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another:

• Service
• Professionalism
• Integrity
• Respect
• Individual accountability
• Trust

By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT.

This Job Posting closes at 11:59 p.m. (Pacific Time) on Wednesday, August 17, 2022.

Clackamas County is committed to offering a high-quality benefits package to support employees and their families.

Annual Pay Range: $51,451.97 - $64,832.46

Hourly Pay Range: $26.385626 - $33.247415

Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position.

In addition to competitive wages, Clackamas County offers an attractive benefits package for employees in regular status positions. Most benefits, including Medical & Dental, start the first of the month after date of hire:

Generous paid time off package, including:

• 12 hours of vacation accrued per month
• 8 hours of sick accrued per month
• 10 paid holidays
• 1 personal day per year

Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP)

• PERS/OPSRP Pension Program is funded by Clackamas County and provides a lifetime pension to eligible participants, this includes the County picking up the 6% employee retirement contribution!
• OPSRP members get vested after five years of contributions or when they reach age 65
• The 457(b) Deferred Compensation Plan provides a resource for retirement savings in addition to your PERS/OPSRP benefits. You can contribute a fixed dollar amount or percentage with each paycheck; a County-paid contribution is included for certain groups.

Other Benefits:

• Choice of Medical Plans that include chiropractic coverage, alternative care, vision and prescription drug coverage
• Choice of Dental Plans
• Robust EAP and wellness programs, including gym discounts and wellness education classes
• Longevity pay
• A variety of additional optional benefits

This is a full time County position represented by the Employees' Association.

Clackamas County Social Services Division is looking to fill a Case Manager vacancy to provide case management and support to individuals and families who are economically disadvantaged and homeless or at risk of homelessness. Case Managers help to match individual needs, preferences and eligibility with a broad range of financial, medical, social, vocational and other resources to secure housing.

Our goal is to help individuals and families that are homeless or at risk of homelessness, in obtaining safe and affordable housing, partnering with a wide variety of community resources. Case Managers work with such housing programs as Continuum of Care Permanent Supportive Housing and a variety of other housing authority and housing programs.

Required Minimum Qualifications/ Transferrable Skills:*

• A minimum of two (2) years of relevant experience that would provide the required knowledge and skills to perform the duties of the role
• Direct case management experience or a comparable function, working with homeless and/or low income populations
• At least one (1) year using creative problem solving, with successful results, in preventing people at high risk of homelessness from becoming homeless or helping people who have been homeless access and maintain permanent housing
• In-depth knowledge, demonstrated by education, training and/or working experience, of homeless education programs, domestic violence, mental and emotional health issues including addiction, short and long-term effects of poverty, oppression and homelessness on homeless adults and families with children
• Excellent interpersonal communication skills
• Demonstrated commitment and experience advancing equity and diversity in a workplace or community setting
• Must pass a post-offer, pre-employment drug test.
• Must pass a criminal history check which may include national or state fingerprint records check
• Driving is required for County business on a regular basis or to accomplish work. Incumbents must possess a valid driver's license, and possess and maintain an acceptable driving record throughout the course of employment.

Preferred Special Qualifications/ Transferrable Skills:*

• At least one (1) year of experience helping homeless persons access and retain private market permanent housing
• Proficiency with Microsoft office software (Outlook, Word, Excel, etc.)
• Knowledge of social, health care, financial and other community resources and agencies
• Bilingual skills in Spanish, Russian, or another language

*For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.

• Provide housing placement and housing retention services using a person centered, housing first model to approximately 20 homeless or formerly homeless individual and family households who meet HUD's chronic homelessness eligibility. Utilize language interpreter services as needed to ensure equal access to housing and support services.
• Assess and document program eligibility: a) Accept referrals from Coordinated Housing Access system; b) Gather documentation and information to confirm initial program eligibility and recertify annually if required by funding source.
• Establish participant rent payment levels based on participant income, total unit rent and federal, state and grant requirements. Prepare initial and ongoing rent and related payment vouchers in compliance with state and county regulations.
• Promote and advance racial equity in approach to work, initial and ongoing engagement, and in broader community as appropriate.
• Work closely with participants on person centered action plans to access needed services and accomplish housing stability goals, including a household budget. Revise action plans as needed to meet client needs, preferences, and values using assessment and communication skills; assist participants to receive additional needed and preferred services using knowledge of public and private resources.
• Coordinate with health care providers, social service personnel, and other agencies to obtain services; reevaluate and update action plans and eligibility on a regular basis. Advocate for participants with public and private agencies, schools and others.
• Maintain participant records in a timely, complete and organized manner.
• Serve on rotation with other supportive housing team staff as back-up for direct service staff in the event of unexpected or planned absence.
• Collect and submit required data for Service Point Homeless Management Information System at entry, exit and in the event of interim changes.
• Prevent emergencies whenever possible through pro-active communication, including with landlords and property managers. Respond to emergencies and negotiate resolution of problems.
• Report witnessed or suspected abuse and neglect of children, older adults and/or people with disabilities.


• Knowledge of methods and techniques of strengths based case management, principles and techniques of interviewing, offering supportive services and crisis intervention.
• Knowledge of principles and techniques regarding human development and behavior in assigned area, such as homelessness, geriatrics, physical disabilities, developmental disabilities, chronic mental illness, drug and alcohol abuse, or economically disadvantaged.
• Knowledge of State and Federal laws, rules and regulations applicable to government programs and funding guidelines, including the HUD HEARTH Act, CDBG, Oregon EHA, or other similar State programs.
• Knowledge of social, health care, financial and other community resources and agencies.
• Some knowledge of policies and procedures related to protective services, including client rights, hearings procedures and legal terminology; regulations applicable to involuntary commitment, protective services, guardianship, conservatorship, informed medical consent, confidentiality, medical criteria for levels of care, disease processes and medical terminology.
• Ability to work effectively in a multicultural environment and to advance equity in all aspects of program delivery.
• Knowledge of effective record keeping procedures and techniques and skill to maintain accurate and concise records.
• Skill to gather information through research and interviews with applicants, participants, families, care providers and others.
• Skill to apply comprehensive social service evaluation and assessment methods and develop and assist in implementing appropriate action plans for people with diverse needs in diverse settings.

This position is included in the County's alternate workweek program, working 37.5 hours during a standard workweek of Monday through Thursday (Fridays off).

• Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended.
• This position is eligible for hybrid on-site/telework subject to the and based on the Department's business needs. The exact amount of on-site/telework and schedule will be discussed with the hiring manager during time of offer. Telework locations cannot be located outside of Oregon or Washington. Washington residents must perform 50% of their time on-site at Clackamas County.

Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents.


The Social Services Division provides assistance to seniors, people with disabilities, veterans, and low-income residents of Clackamas County.

Social Services is a Division of the Health, Housing, and Human Services (H3S) Department.

Clackamas County only accepts online applications.

Help With Your Application:

If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays).



Clackamas County does not offer visa sponsorships. Within three days of hire, applicants will be required to complete an I-9 and confirm authorization to work in the United States.


Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process.

To apply, visit

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