Case Manager (Clackamas Mental Health Center) (Bilingual)

$26.38 - $33.24 hourly
  • Clackamas County
  • Oregon City, OR, USA
  • Aug 03, 2022
Full time Other (Please Specify)

Job Description

Case Manager (Clackamas Mental Health Center) (Bilingual)

Job ID: 106234

Location: Clackamas, Oregon

Full/Part Time: Full Time



Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another:

• Service

• Professionalism

• Integrity

• Respect

• Individual accountability

• Trust

By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT.


This position will remain open until filled. The next application review date will be Monday, August 1, 2022.

• We reserve the right to close this recruitment at any time on or after that date.

• Screening interviews may be conducted while job is open.


Annual Pay Range: $51,590.14 - $65,006.55

Hourly Pay Range: $24.802950 - $31.253151

• There is an additional 5% add-to-pay for bilingual skills

• Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position.

In addition to competitive wages, Clackamas County offers an attractive benefits package for employees in regular status positions.

This is a full time County position represented by the Employees' Association.


Clackamas County's Behavioral Health Division is seeking an assertive and flexible Case Manager to work as part of their Crisis Safety Net Services. As a key member of a small, interdisciplinary team that includes therapists, peer support specialists, and a medical provider, the Case Manager helps to match client individual needs, preferences and eligibility with a broad range of financial, medical, social, vocational, housing and other resources to support individuals and families seeking crisis mental health services.

The Case Manager provides services in person, by telehealth, and via the Crisis and Support Line to clients across the age spectrum who may be experiencing economic disadvantage, mental and emotional struggles (including suicidality or psychosis), substance abuse, and/or developmental, intellectual, or physical disability. The Case Manager may process after-hours crisis call logs and police reports and provide follow up and documentation of any consequent client contacts. The incumbent may also participate in program planning and service development through committees, task forces and work groups.

This position will involve providing crisis intervention, supportive counseling, consultation and referral over the phone and in person. This will require the ability to be empathic and help clients address various challenges. It will also involve outreach engagement of individuals and families struggling with acute and/or ongoing mental health struggles or substance use problems. The incumbent must have excellent skills to interact with a diverse client base, show the ability to work well in a team environment, and have skills to handle stress and maintain professionalism. Working evening hours until 7pm (four days per week) will be required.

Any qualified candidate who would enjoy working with a fun, creative and dynamic team of mission-driven professionals is encouraged to apply!

Required Minimum Qualifications/ Transferrable Skills:*

Per the Oregon Health Authority, ( &, this position is subject to the mandatory COVID-19 vaccine requirement. Prior to the start of employment, the selected candidate must provide proof of full vaccination or have an approved medical or religious exception in place with the County as a qualification of employment.

• A minimum of three (3) years of relevant experience that would provide the required knowledge and skills to perform the responsibilites of the position.

• Qualified Mental Health Associate (QMHA) as established by the Mental Health and Addiction Counseling Board of Oregon (MHACBO) at the time of hire

A Qualified Mental Health Associate (QMHA) means a person delivering services under the direct supervision of a Qualified Mental Health Profession (QMHP) and meeting the following minimum qualifications as authorized by the Local Mental Health Authority (LMHA) or designee:

(a) Bachelor's degree in a behavioral sciences field; or

(b) A combination of at least three years relevant work, education, training or experience.

Additionally, QMHAs must demonstrate the ability to communicate effectively, understand mental health assessment, treatment and service terminology and apply each of these concepts, implement skills development strategies, and identify, implement and coordinate the services and supports identified in a service plan.

• Bilingual fluency Spanish/English

• A minimum of one (1) year experience in referring clients to community resources. This must include gathering client information to complete service application, contacting provider, delivering application, making follow up contacts, and/or arranging intake screenings.

• A minimum of six (6) months experience serving clients from diverse backgrounds including diversity in race, ethnicity, age, income, sex, religion, sexual orientation, and physical and mental ability.

• On the job experience conducting comprehensive assessments of client needs.

• Experience in developing service plans and managing cases with at risk populations.

• Excellent interpersonal communication skills.

• Ability to thrive within a team environment, but also to work autonomously as needed.

• Demonstrated commitment and experience advancing equity and diversity in a workplace or community setting.

• Must pass a post-offer, pre-employment drug test.

• Must pass a criminal history check which may include national or state fingerprint records check

• Driving is required for County business on a regular basis or to accomplish work. Incumbents must possess a valid driver's license, and possess and maintain an acceptable driving record throughout the course of employment.

Preferred Special Qualifications/ Transferrable Skills:*

• Experience providing mental health crisis services and/or answering a crisis line.

• Experience providing mental health services to adults.

• Experience providing mental health services to youth and/or children.

• Beginner proficiency level with Microsoft Excel and Word.

*For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.


• Determines health care and social service needs of clients; interviews applicants, recipients, relatives, guardians, care providers and other involved parties; conducts comprehensive needs assessments, including psychosocial, financial and physical factors; evaluates functional impairment of clients.

• Develops and implements financial and service plans to meet specific requirements of clients; determines appropriate treatment, training and care services; matches client needs with potential providers; establishes payment levels based on client economic status, provider fees and federal, state and grant requirements.

• Coordinates with health care providers, social service personnel and other agencies to obtain services; provides information and referral services to clients and families; reevaluates and updates case plans and client eligibility on a regular basis; advocates for client and other agencies for services.

• Monitors client progress and ensures case plans are carried out; visits clients in homes, hospitals and residential care facilities; notes changes in mental/physical condition and deficiency in care being provided; reports and may investigate abuse and neglect complaints.

• Writes case plan summaries; documents services provided to client; researches and compiles case statistics; develops, submits and modifies necessary documentation to implement payments and program benefits; prepares documentation for hearings.

• Advocates for clients with family, providers, public and private agencies, law enforcement agencies, justice system, schools and others; provides information on client disability; responds to emergencies and negotiates resolution of problems.

• Provides counseling, training and support to clients, families and providers in regard to placement and care/treatment plan choices, personal goals, daily living skills, financial planning, vocational and job readiness and medication management.

• Assesses safety using appropriate screening tools and providing safety planning, while also involving mental health specialist staff.


Working Knowledge of: Methods and techniques of case management; social, health care, financial and other community resources and agencies; principles and techniques of interviewing, counseling and crisis intervention; laws, rules and regulations applicable to government programs and funding guidelines, including Title XIX; principles and techniques human development and behavior in assigned area, such as geriatrics, physical disabilities, developmental disabilities, chronic mental illness, drug and alcohol abuse, or economically disadvantaged; office equipment, including personal computers and software programs.

Some Knowledge of: Policies and procedures related to protective services, including client rights, hearings procedures and legal terminology; laws, rules and regulations applicable to involuntary commitment, protective services, guardianship, conservatorship, informed medical consent, confidentiality, and facility certification and regulation; medical criteria for levels of care, disease processes and medical terminology.

Skill to: Gather information through research and interviews with applicants, clients, families, care providers and others; apply comprehensive social service evaluation and assessment methods; develop and implement appropriate case plans for clients with diverse needs and diverse settings; identify community/client needs and develop programs and resources to meet those needs; interpret and apply federal, state and local laws, rules, regulations and policies; analyze relevant data and authorize expenditure of public funds in compliance with guidelines; compute payments for clients/program related expenses; maintain accurate and concise records; communicate effectively, both orally and in writing; establish and maintain effective working relationships with clients, families, care providers, community resources, other public and private agencies and County employees; operate computer software and other office equipment.


This position is included in the County's alternate workweek program, working 40 hours during a standard workweek of Monday, Tuesday, Wednesday and Friday (Thursdays off).

This position does require working evening hours to 7PM and working on-site in a clinical setting full-time as a regular part of the schedule. Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended.


Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 400,000 citizens.


The Clackamas County Behavioral Health Division strives to provide excellent mental health and addictions services to Clackamas County residents who receive Medicaid and Medicare, or who may be uninsured. We offer services through partner providers located throughout the county. We also offer direct service through our Crisis Services programs.

Behavioral Health is a Division of the Health, Housing, and Human Services (H3S) Department.


Clackamas County only accepts online applications.

Help With Your Application:

If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays).



Clackamas County does not offer visa sponsorships. Within three days of hire, applicants will be required to complete an I-9 and confirm authorization to work in the United States.


Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process.


This position will require possession of a current certification as a Qualified Medical Health Associate (QMHA) by having the minimum education requirements as established by the Mental Health and Addiction Counseling Board of Oregon (MHACBO).

To apply, visit

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