Full Job Description
This is a non-exempt, full-time, classified position with full benefits. Hiring range (21): $21.40 - $26.75 per hour. Full long term range of position extends to $32.10 per hour.
This position is open until filled with a first review date of August 15, 2022
DESCRIPTION: Under direct supervision by the Information Technology Director, is responsible for providing technical solutions in support of software and hardware, operating systems, advanced PC applications, and Internet and website services. Position requires detailed knowledge of local and wide area network hardware and software; network technology; server and workstation configuration; and operating system installation and maintenance.
ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by incumbents of this classification.
- Analyze and resolve network connectivity, enterprise applications, PC software and hardware problems, generally in person, over the phone, through email requests or utilizing remote control technology.
- Administer network workstations, utilizing one or more TCP/IP or non-TCP/IP networking protocols. Investigate user problems, identify their source, determine possible solutions, test and implement solutions.
- Provide technical assistance as a resource to staff in all departments regarding computer difficulties; analyze departmental problems and recommend solutions to meet operational needs.
- Document trouble calls in a call tracking system and assign calls involving extended research to appropriate group for resolution as needed.
- Install, configure and maintain personal computers, file servers, Ethernet networks, network cabling, and other related equipment, devices, and systems; adds or upgrades and configures workstations, printers, and related equipment; adds and deletes users in Active Directory and Exchange.
- Perform and/or oversee software and application development installation, and upgrades.
- Maintain site licenses on all City owned software for department/organization.
- Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties.
- Develop and conduct training and instruction for system users on operating systems, relational databases, and other applications; assist users in maximizing use of networks and computing systems.
- Anticipate communication and networking problems and implement preventative measures. Establish and perform maintenance programs following company and vendor standards.
- Ensure timely user notification of maintenance requirements and effects on system availability.
- Investigate, recommend and install enhancements and operating procedures that optimize network availability.
- Document network problems and resolutions for future reference.
- Provide computer orientation both hardware and software to new City staff.
- Answer questions and provide information to departments regarding proper use of software packages, PC’s, and peripherals. Coordinate and manage projects for departmental computer moves, new system installations and software upgrades.
- Assist in evaluating and making recommendations regarding the performance and needs of City computing resources.
- Deploy software applications and software upgrades using remote network deployment technology. Develop and maintain procedures manuals as required; obtain training manuals from vendors as needed.
- Contact authorized service vendors to report non-functional computer equipment and schedule onsite repairs.
- Maintain software and hardware inventory across the City enterprise.
- Actively supports and upholds the department’s and City’s stated mission and values, including being open for business and providing excellent customer service that is externally focused.
- Actively works to inspire a vibrant community through departmental work.
- Perform other duties/ projects as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Must have technical knowledge of smart phones and their capabilities.
- Knowledge of security fundamentals including public safety security protocols.
- Must be familiar with Voice over Internet Protocol (VoIP) technology.
- Must have familiarity with the following: All Windows operating systems, including those dating back to Windows XP, Windows Server 2008 and newer, MS Office Professional, TCP/IP protocols, Cat-5/6 cabling/punch down, and Ethernet 10/100/1000 topology. Ability to communicate in non-technical terminology.
- Must possess good analytical skills.
- Ability to learn and support new systems and applications.
- Requires good interpersonal skills.
- Wi-Fi knowledge.
- Working knowledge of MS Active Directory domains.
PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand, walk, use hands to finger, handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee is occasionally required to sit, climb or balance, stoop, kneel, crouch or crawl, talk, and hear. The employee must occasionally lift and/or move heavy packages and equipment. Specific vision abilities required by this job include close vision and the ability to adjust focus.
- Must be able to obtain DPS Level A Terminal Operator Certification (TOC).
- Must pass post-offer, pre-employment background check equivalent to that performed on police officers. The background process includes passing a polygraph exam. Felony convictions or convictions of an offense that would result in a felony if committed in Arizona result in a failed background check and deem the candidate ineligible for the position.
- High School diploma or equivalent or any combination of experience and training that would provide the required knowledge and abilities.
- Minimum of 2 years work experience with computer systems and/or networks.
- Must possess a valid Arizona Driver License in good standing or obtain one within 60 days of employment.
- Bachelor’s Degree in Computer Information Systems or related field is highly desirable.
- Microsoft Certified Systems Engineer Certification (MCSE).
- Microsoft Certified Systems Administrator Certification (MCSA).
- Cisco Certified Network Administrator (CCNA).
- Wi-Fi knowledge.
- Working knowledge of Virtual Private Networks (VPNs) and domains.
- Must live within 30 minutes travel time of Cottonwood Public Safety Communication Center.
- May be required to work other than normal business hours, including weekends and holidays.
With an elevation of 3,300 feet, Cottonwood is a small but growing community situated in the heart of the Verde Valley, which is located 90 miles north of Phoenix and 50 miles south of Flagstaff, at the base of Mingus Mountain. We have convenient shopping, hotels, restaurants, and a picturesque Historic Old Town, bustling with activity. Visit the local vineyards and tasting rooms, ancient Indian ruins, historic parks, landmarks, and ghost towns. Explore the hiking trails, golf at our scenic courses, or kayak down the beautiful Verde River. Enjoy the perfect balance of job satisfaction and phenomenal quality of life the area has to offer!