Quality Assurance Manager (Health Centers)

$84,345 - $113,865 yearly
  • Clackamas County
  • Oregon City, OR, USA
  • Aug 05, 2022
Full time Other (Please Specify)

Job Description

Quality Assurance Manager (Health Centers)

Job ID: 106336

Location: Oregon City, Oregon

Full/Part Time: Full Time



Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another:

• Service

• Professionalism

• Integrity

• Respect

• Individual accountability

• Trust

By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve.

That's the Clackamas County SPIRIT.



This Job Posting closes at 11:59 p.m. (Pacific Time) on Monday, August 15, 2022.


Annual Pay Range: $84,344.55 - $113,865.00

Hourly Pay Range: $43.253617- $58.392309

Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position.

In addition to the base salary, Clackamas County contributes to member's PERS/OPSRP defined benefit retirement fund as well as picks up the 6% contribution to their Individual Account Program (IAP)! Most benefits, including Health & Dental Insurance, start the first ot the month following date of hire.

Generous paid time off package, including:

• 16 hours per month vacation accrual

• 10 paid holidays and 1 personal day per year

• 8 hours per month sick leave accrual

Benefits information summary:

• Employee will be eligible for benefits first of the month following their hire date.

• A choice of medical plans with vision and prescription drug coverage

• A choice of dental plans

• Chiropractic coverage and alternative care benefits

• Robust wellness programs, including gym discounts and wellness education classes

• A variety of optional benefits

• Longevity pay after five (5) years of employment with the County

This is a full time non-represented group 2 County position.




Clackamas County has an exciting opportunity for a dynamic Quality Assurance Manager to join the Health Centers Quality Team, working on quality assurance activities in support of the Health Centers mission, vision and goals.

The Health Centers Division of the Department of Health, Housing and Human Services (H3S) is looking for an individual to provide leadership and direction of the activities of the Division's quality assurance program. The primary objectives of this position are to work as part of the Quality Leadership team to build a culture of quality assurance and continuous quality improvement, in support of Health Centers' mission.

This position is responsible for supervising work of the members of the Health Centers Quality Team to exceptionally complete quality assurance activities and processes and will supervise a program that provides specialized professional services that are focused on achieving broad organizational objectives and improvements across the Health Centers Division. Primary responsibilities will be to developing and managing quality assurance policies and processes; contribute to strategic planning, set goals, and initiatives; hire and directly supervise professional, technical and clerical staff; promote team efforts among the quality, clinical operational, fiscal and administrative teams and provide technical guidance within the Health Centers Division.

The County's Health Centers Division's Federally Qualified Health Centers (FQHC) includes four primary care clinics (including dental care), three behavioral health clinics and five School Based Health Centers. The Health Centers Division is dedicated to offering high quality physical, dental and behavioral health services to individuals throughout Clackamas County, with a focus on patient-centered care that helps individuals and families thrive!

The most successful candidates require specialized knowledge of quality improvement principles, clinical informatics, quality assurance and data management and demonstrate awareness and sensitivity in the delivery of client services as it relates to the cultural and socioeconomic characteristics of the populations served.

Required Minimum Qualifications/ Transferrable Skills:*

Per the Oregon Health Authority, (https://secure.sos.state.or.us/oard/viewSingleRule.action?ruleVrsnRsn=280799 & https://secure.sos.state.or.us/oard/viewSingleRule.action?ruleVrsnRsn=280616), this position is subject to the mandatory COVID-19 vaccine requirement. Prior to the start of employment, the selected candidate must provide proof of full vaccination or have an approved medical or religious exception in place with the County as a qualification of employment.

• A minimum of 7 years relevant experience that would provide the required knowledge and skills to perform the responsibilities of this position, including 2 years of relevant program management/leadership work

• Two or more years of experience in a medical environment (Medical Office, Clinic, Hospital) working with quality improvement processes and Healthcare performance metrics.

• Experience leading and motivating staff to complete projects and achieve goals.

• Demonstrated experience in improvement methodology and project management.

• Working knowledge and experience with Federal and State laws, regulations and compliance standards around providing healthcare, including providing care to Medicaid and Medicare covered individuals.

• Knowledge and/or experience working with federal and state programs and laws in a Federally Qualified Health Center (FQHC) environment

• Advanced skills with Microsoft applications which may include Microsoft Teams, Outlook, Word, Excel, PowerPoint, and other web-based applications and health information technology, including databases.

• Clear and concise communication skills - written and oral - as well as exceptional interpersonal skills.

• Proactive in identifying problems and working towards solutions with superior analytical, critical thinking and problem-solving skills.

• Must pass a post-offer, pre-employment drug test. https://dochub.clackamas.us/documents/drupal/69fd8013-4594-4afd-bee9-f1e0aeab42ea.

• Must pass a criminal history check which may include national or state fingerprint records check

• Driving may be necessary for County business. For position(s) with occasional/incidental driving, incumbents must possess a valid driver's license. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation. For position(s) with regular driving, incumbent(s) must also possess and maintain an acceptable driving record throughout the course of employment. http://dochub.clackamas.us/documents/drupal/828106a0-265a-47cc-a3a6-0a2c8b028673

Preferred Special Qualifications/ Transferrable Skills:*

• Graduate level education in policy, informatics, public health, nursing or organizational development

• Experience with EPIC EHR

*For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.


• Provide day-to-day supervision of activities of the quality assurance team. Assign work, hire and directly supervise staff. Set and review performance standards. Encourage effective work. Promote team efforts among the quality, clinical operational, fiscal and administrative teams. Demonstrate the leadership characteristics of a high performing organization. Supervise work of the members of the Health Centers Quality Team working on quality assurance activities in support of the Health Centers mission, vision and goals. Builds a culture of quality assurance and continuous quality improvement.

• Develop and implement procedures, goals, objectives in collaboration with Health Centers Leadership to improve integration of quality methods across the Health Centers and optimize the utilization of data in service to quality assurance and improvement. Prepare reports to share information and monitor performance. Develops a conceptual framework for quality assurance activities across the division that informs continuous quality improvement. Build and perform analysis of workflows, connection to data and analytics for operational and clinical change. Contributes to Strategic Planning process.

• Monitor and assure compliance with regulatory and accreditation entities to comply with FQHC standards, including HRSA and other regulatory bodies as pertains to scope of work. Prepare for and lead regulatory compliance activities to ensure Health Centers meets and exceeds funder, stakeholder and regulatory expectations. Lead and supervise projects in collaboration with Health Centers leadership to meet grant, funder and partner outcomes.

• Work with senior leadership to develop and ensure the implementation of policies to minimize risk and promote patient and client safety within the organization. Responsible for overseeing policy creation, policy implementation and the work of risk management staff to comply with FTCA and other regulatory bodies as pertains to risk management and safety.

• Participate in collaboratives, seek improvements in relationships, anticipate and manage infrastructure adjustments in a changing environment. Manage relationships with stakeholders and community partners including OCHIN, CareOregon, Health Share and other funders and partners.


Knowledge of: Quality improvement and quality assurance principles; data governance and stewardship principles

Skill to: Lead quality assurance and improvement initiatives, realize performance objectives, and contribute to strategic planning to develop and achieve organizational goals; guide the organization to meet regulatory and compliance obligations; lead multiple projects and priorities while remaining professional

Ability to: Work as a liaison with patients, government agencies, grantors, managed care and other health care organizations to coordinate quality measurement and performance activities; to communicate with people from a variety of socioeconomic and cultural backgrounds; lead project managers, assuring projects meet organizational objectives


This position is included in the County's alternate workweek program, working 40 hours during a standard workweek of Monday through Thursday (Fridays off). Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended.

This position is eligible for hybrid on-site/telework subject to the https://dochub.clackamas.us/documents/drupal/9065b5fb-2237-47ce-9534-e7c8c40fc2bc and based on the Department's business needs. The exact amount of on-site/telework and schedule will be discussed with the hiring manager during time of offer. Telework locations cannot be located outside of Oregon or Washington. Washington residents must perform 50% of their time on-site at Clackamas County.


Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents.






Clackamas County Health Centers provide direct medical, dental, and mental health services to Clackamas County residents.

We provide services at our Integrated Primary Health Care Clinics, our mental health clinics, or through our School Based Health Centers.

Health Centers is a Division of the http://www.clackamas.us/h3s/



Clackamas County only accepts online applications.

Help With Your Application:



If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or mailto:jobs@co.clackamas.or.us?subject=Application%20Materials%20Question. Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays).





Clackamas County does not offer visa sponsorships. Within three days of hire, applicants will be required to complete an I-9 and confirm authorization to work in the United States.


Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process.

To apply, visit https://apptrkr.com/3308413

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