Library Support Services Operations Manager

$74,016 - $99,923 yearly
  • Clackamas County
  • Oregon City, OR, USA
  • Oct 28, 2022
Full time Libraries

Job Description

Library Support Services Operations Manager

Job ID: 106635

Location: Oregon City, Oregon

Full/Part Time: Full Time



Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another:

• Service

• Professionalism

• Integrity

• Respect

• Individual accountability

• Trust

By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT.

Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply.


This position will remain open until filled. The first application review will be Monday, November 14, 2022. We reserve the right to close this recruitment at any time on or after that date.


Annual Pay Range: $74,016.44 - $99,922.60

Hourly Pay Range: $35.584827 - $48.039711

Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position.

In addition to competitive wages, Clackamas County offers an attractive benefits package for employees in regular status positions.

This is a full time non-represented group 2 County position.


Libraries in Clackamas County (LINCC) Library Support Services seeks a collaborative, experienced, and service-oriented library professional to join our team as our next Operations Manager.

We are looking for a candidate who will ensure member libraries receive the outstanding, responsive support they need to serve their communities and help our employees be successful in their daily work and careers.

In coordination with the Library Network Manager, this position supervises the day-to-day operations of LINCC Library Support Services. This work includes scheduling, purchasing, collaborating on budget planning, coordinating with staff at member libraries. The person in this role also interacts with other County departments on behalf of staff and customers.

Required Minimum Qualifications/ Transferrable Skills:*

• A minimum of six (6) years of relevant experience working in a library or similar setting

• At least one (1) year of that experience must have been in a lead, supervisory, or management position overseeing the work of staff

• Experience developing and monitoring departmental or program budgets and expenditures

• Ability to establish and maintain effective working relationships and partnerships both internally and externally by exercising tact and independent judgment, especially while working with people who may be experiencing extreme emotions/stress

• Strong verbal and written communication skills

• Experience working with vendors, including evaluating and implementing products or services, and working with vendor representatives to identify issues and monitor performance

• Must pass a criminal history check which may include national or state fingerprint records check

• Driving is required for County business on a regular basis or to accomplish work. Incumbents must possess a valid driver's license, and possess and maintain an acceptable driving record throughout the course of employment.

Preferred Special Qualifications/ Transferrable Skills:*

• Experience managing office functions and procedures

• Experience leading projects, programs and/or initiatives

• Experience analyzing processes, policies, and procedures for efficiency; identifying opportunities for improvements and providing written recommendations based on the analysis

• Experience evaluating workflow and re-prioritizing to meet business needs in a fast-paced environment

• Experience hiring staff and evaluating performance

*For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.


Duties may include but are not limited to the following:

• Promotes team development and motivates staff to provide quality service to member libraries and Clackamas County residents.

• Works with County's centralized human resources department, researching processes for staff (e.g., payroll related questions), completing necessary forms, monitoring compliance with County policies and processes, managing and approving timesheets and employee schedules, including time off requests.

• Assigns and monitors work for staff in materials handling, IT, ILL, and the work of an office specialist II. Assists with preparation of budget, monitors and approves expenditures, and responds to billing issues in a timely manner.

• Follows the County's Clarify, Converse, Capture (CCC) framework to monitor staff performance. This includes having regular meetings with direct reports, and completion of annual summary documents.

• Analyzes workflow and processes to maximize efficiency and meet high customer service standards. Provides direction and training related to that work.

• Identifies staffing needs and works with manager and human resources to recruit new staff including the interviewing, hiring, and onboarding/training/professional development.

• Recommends and administers progressive discipline when needed.

• Promotes connections and cooperation with other County departments, including coordination with facilities management services for the office.

• Reviews vendor contracts and agreements for compliance and adherence in consultation with County Procurement team, and assists with negotiating new vendor contracts as needed, as well as managing vendor relations.

• Connects with counterparts in other library systems to improve and enhance services offered to our customers and to residents.

• Manages, evaluates, and maintains efficient office procedures and systems.


Thorough knowledge of: Standard office practices, procedures and techniques; principles and practices of personnel management; bookkeeping and record keeping techniques; operation and maintenance of office equipment, including personal computers and software applications.

Working knowledge of: Business English and composition, spelling, punctuation and grammar; basic math; practices and techniques of conflict resolution and mediation.

Skill to: Communicate effectively, both orally and in writing; implement techniques and concepts of modern office management to coordinate activities, staff and work flow of an office support unit; direct staff in continuous efforts to improve quality productivity and effectiveness; incorporate team participation in decision making; establish and maintain effective working relationships with the public, staff, clients and personnel of other businesses in a courteous, professional manner; supervise, train and evaluate personnel; accurately type, transcribe and proofread correspondence and other documents; operate computer software and other office equipment.


Duties may require occasional driving a motor vehicle and may involve exposure to adverse weather conditions and traffic hazards.

Duties may require occasional standing, walking and sitting for long durations, bending, balance, reaching forward, grasping, and climbing up and down, and the ability to lift up to 70 pounds, carry 40 pounds, push 75 pounds, and pull 90 pounds. Duties also involve frequent exposure to slippery surfaces.


This position works 40 hours during a standard workweek of Monday through Friday. Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended. This position is eligible for hybrid on-site/telework subject to the and based on the Department's business needs. The exact amount of on-site/telework and schedule will be discussed with the hiring manager during time of offer. Telework locations cannot be located outside of Oregon or Washington. Washington residents must perform 50% of their time on-site at Clackamas County.


Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents.






The Clackamas County Library Network is a division of the County's Department of Business and Community Services. The Library Network provides services and support to all public libraries within the Clackamas County Library District. Services include OCLC cataloging, an Inter-library Loan Program, computer system/WAN administration, and inter-library courier delivery services.


Clackamas County only accepts online applications.

Help With Your Application:



If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays).





Clackamas County does not offer visa sponsorships. Within three days of hire, applicants will be required to complete an I-9 and confirm authorization to work in the United States.


Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process.


James Callahan, Recruiter

To apply, visit

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