Community Resource Navigator

$22.74 - $33.03 hourly
  • City of Northglenn
  • Northglenn, CO, USA
  • Jun 16, 2020
Seasonal Customer Service Government Nonprofit-Social Services

Job Description



The Community Resource Navigator assists City of Northglenn residents in the navigation of community programs, services, and resources available as it relates to the COVID-19 pandemic. This position is under the supervision of the Assistant to the City Manager.


The Navigator will connect residents with identified resource needs and help them obtain services they need to maintain their health and safety. This could include access to food, mental health services, legal or financial counseling, and other community programs. 

This position is scheduled part time (no benefits), 20+ hours per week. It is a temporary position, tentatively scheduled to end December 4, 2020.



(Any one position may not include all the duties listed nor do the listed examples include all tasks which may be found in positions of this class.)


Identify resources in the community that would be of assistance to residents experiencing the effects of COVID-19


Create and maintain an accessible community resource list


Engages and maintains positive collaborations with community agency partners to better serve the needs of residents


Professional, positive attitude and work ethic


Excellent interpersonal skills and ability to interact professionally with people from diverse cultural, racial, ethnic, gender, and socioeconomic backgrounds during a time of crisis and distress


Ability to show empathy and be nonjudgmental toward distressed individuals


Excellent organizational and communication skills


Critical thinking and sound judgment required


Ability to handle confidential information with discretion and professionalism


Provide accurate information, referrals and advocacy to residents


Provide exceptional customer service, focusing on empathy and compassion


Develop a case management tracking system


Use effective follow-up strategies with residents and community partners

Protects and maintains individuals’ privacy and confidentiality


Identify common needs and/or gaps and recommend solutions


Assists with other COVID-19 related programs, events, and tasks


Other duties as assigned to assist the City with COVID-19 response




Bachelor’s Degree in Human Services or related field; or 5 years of combined equivalent, relevant education and professional experience


Previous experience working with social services or with non-profit organizations preferred


Strong experience working with diverse populations


Strong verbal and written language skills in English


Strong computer proficiency using standard office software programs, in particular Microsoft Office




Bilingual in Spanish preferred


Understanding and knowledge of local community services and resources preferred


Must possess at the time of appointment and maintain a valid motor vehicle operator's license and good driving record.




Will be required to use standard office equipment.




Work is performed both in an office environment and out in the field. Field work is done in all weather conditions.




Any one position may not include all of the duties listed nor do the listed examples include all duties which may be found in positions of this class.


Work may require attending some evening and weekend meetings and assisting with special events.


Performs work using recommended and required personal protective equipment (PPE) as described in the Job Safety Analysis (JSA) for each task.


Attendance is an essential function of the job.