NATURE OF WORK
The Community Resource Navigator assists City of Northglenn residents in the navigation of community programs, services, and resources available as it relates to the COVID-19 pandemic. This position is under the supervision of the Assistant to the City Manager.
The Navigator will connect residents with identified resource needs and help them obtain services they need to maintain their health and safety. This could include access to food, mental health services, legal or financial counseling, and other community programs.
This position is scheduled part time (no benefits), 20+ hours per week. It is a temporary position, tentatively scheduled to end December 4, 2020.
ESSENTIAL DUTIES & RESPONSIBILITIES
(Any one position may not include all the duties listed nor do the listed examples include all tasks which may be found in positions of this class.)
Identify resources in the community that would be of assistance to residents experiencing the effects of COVID-19
Create and maintain an accessible community resource list
Engages and maintains positive collaborations with community agency partners to better serve the needs of residents
Professional, positive attitude and work ethic
Excellent interpersonal skills and ability to interact professionally with people from diverse cultural, racial, ethnic, gender, and socioeconomic backgrounds during a time of crisis and distress
Ability to show empathy and be nonjudgmental toward distressed individuals
Excellent organizational and communication skills
Critical thinking and sound judgment required
Ability to handle confidential information with discretion and professionalism
Provide accurate information, referrals and advocacy to residents
Provide exceptional customer service, focusing on empathy and compassion
Develop a case management tracking system
Use effective follow-up strategies with residents and community partners
Protects and maintains individuals’ privacy and confidentiality
Identify common needs and/or gaps and recommend solutions
Assists with other COVID-19 related programs, events, and tasks
Other duties as assigned to assist the City with COVID-19 response
EDUCATION AND EXPERIENCE
Bachelor’s Degree in Human Services or related field; or 5 years of combined equivalent, relevant education and professional experience
Previous experience working with social services or with non-profit organizations preferred
Strong experience working with diverse populations
Strong verbal and written language skills in English
Strong computer proficiency using standard office software programs, in particular Microsoft Office
NECESSARY SPECIAL REQUIREMENTS:
Bilingual in Spanish preferred
Understanding and knowledge of local community services and resources preferred
Must possess at the time of appointment and maintain a valid motor vehicle operator's license and good driving record.
Will be required to use standard office equipment.
WORKING ENVIRONMENT/PHYSICAL ACTIVITIES
Work is performed both in an office environment and out in the field. Field work is done in all weather conditions.
ADDITIONAL POSITION INFORMATION
Any one position may not include all of the duties listed nor do the listed examples include all duties which may be found in positions of this class.
Work may require attending some evening and weekend meetings and assisting with special events.
Performs work using recommended and required personal protective equipment (PPE) as described in the Job Safety Analysis (JSA) for each task.
Attendance is an essential function of the job.