Community Resource Navigator

$22.74 - $33.03 hourly
  • City of Northglenn
  • Northglenn, CO, USA
  • Jun 16, 2020
Seasonal Customer Service Government Nonprofit-Social Services

Job Description

NATURE OF WORK

 

The Community Resource Navigator assists City of Northglenn residents in the navigation of community programs, services, and resources available as it relates to the COVID-19 pandemic. This position is under the supervision of the Assistant to the City Manager.

 

The Navigator will connect residents with identified resource needs and help them obtain services they need to maintain their health and safety. This could include access to food, mental health services, legal or financial counseling, and other community programs. 

This position is scheduled part time (no benefits), 20+ hours per week. It is a temporary position, tentatively scheduled to end December 4, 2020.

ESSENTIAL DUTIES & RESPONSIBILITIES

 

(Any one position may not include all the duties listed nor do the listed examples include all tasks which may be found in positions of this class.)

 

Identify resources in the community that would be of assistance to residents experiencing the effects of COVID-19

 

Create and maintain an accessible community resource list

 

Engages and maintains positive collaborations with community agency partners to better serve the needs of residents

 

Professional, positive attitude and work ethic

 

Excellent interpersonal skills and ability to interact professionally with people from diverse cultural, racial, ethnic, gender, and socioeconomic backgrounds during a time of crisis and distress

 

Ability to show empathy and be nonjudgmental toward distressed individuals

 

Excellent organizational and communication skills

 

Critical thinking and sound judgment required

 

Ability to handle confidential information with discretion and professionalism

 

Provide accurate information, referrals and advocacy to residents

 

Provide exceptional customer service, focusing on empathy and compassion

 

Develop a case management tracking system

 

Use effective follow-up strategies with residents and community partners

Protects and maintains individuals’ privacy and confidentiality

 

Identify common needs and/or gaps and recommend solutions

 

Assists with other COVID-19 related programs, events, and tasks

 

Other duties as assigned to assist the City with COVID-19 response

 

EDUCATION AND EXPERIENCE

 

Bachelor’s Degree in Human Services or related field; or 5 years of combined equivalent, relevant education and professional experience

 

Previous experience working with social services or with non-profit organizations preferred

 

Strong experience working with diverse populations

 

Strong verbal and written language skills in English

 

Strong computer proficiency using standard office software programs, in particular Microsoft Office

 

NECESSARY SPECIAL REQUIREMENTS:

 

Bilingual in Spanish preferred

 

Understanding and knowledge of local community services and resources preferred

 

Must possess at the time of appointment and maintain a valid motor vehicle operator's license and good driving record.

 

MATERIALS/EQUIPMENT USED

 

Will be required to use standard office equipment.

 

WORKING ENVIRONMENT/PHYSICAL ACTIVITIES

 

Work is performed both in an office environment and out in the field. Field work is done in all weather conditions.

  

ADDITIONAL POSITION INFORMATION

 

Any one position may not include all of the duties listed nor do the listed examples include all duties which may be found in positions of this class.

 

Work may require attending some evening and weekend meetings and assisting with special events.

 

Performs work using recommended and required personal protective equipment (PPE) as described in the Job Safety Analysis (JSA) for each task.

 

Attendance is an essential function of the job.