This Job Posting closes at 11:59 PM (PST) on Wednesday, July 8, 2020.
Communications (9-1-1) Call Takers are considered to be the core of the 9-1-1 system and are the professionals called upon to help those who need to be heard, when something is happening to them, their loved ones or just someone next to them. A Call Taker's main goal is make each caller feel they received help from a competent, considerate and courteous professional. This is exactly the type of service Call Takers at Clackamas County provide to every single person who reaches out to them. They are strong and powerful individuals, who make up the most integral part of the 9-1-1 system and set the foundation for the best resolution of each call or situation possible.
If you answered "yes" to the questions above, we want you to join our team as a Communications Call Taker with the Clackamas County Communications (C-COM) 9-1-1 Department. As a Communications Call Taker, you will play a critical role in providing services and support that enhance the well-being of citizens you will serve.
We are searching for motivated, confident, composed and customer service focused individuals to step into the role of a first contact person a caller faces, when they reach out for help to the 9-1-1 system. As a Communications Call Taker you will have an opportunity to receive emergency and non-emergency calls; maintain logs and records in a central dispatch center characterized by multiple users and wide geographic scope; to operate computer devices designed to retrieve and store information; to refer a variety of telephone inquiries to appropriate services or sources within the County and to provide other public service information.
As an employee of the Clackamas County Communications (C-COM) 9-1-1 Department, you are expected to meet the
highest standards of professional conduct and ethics while on the job, and also to maintain those same high standards when taking actions in your personal life that could reflect on the Department.
IMPORTANT: This is a two-step application process. If either one of the two parts is not completed and/or received by 11:59 PM (PST) on the recruitment close date, your application will be inactivated.
Step 1: Complete the Online Employment Application
Step 2: Complete the Preliminary Statement of Personal History (pSPH) form that can be downloaded through the following link: Preliminary Statement of Personal History (pSPH) Form. You MUST submit the completed pSPH form by email. Instructions on how to submit the completed pSPH form are detailed in the "Other Information" section of this job posting below.
NOTE: The online application and the pSPH form must be completed and received by 11:59 PM (Pacific
Time) on the recruitment close date or your application will be inactivated. It is the applicant's
responsibility to verify their pSPH form was received and accepted.
Required Minimum Qualifications/ Transferrable Skills:*
Preferred Special Qualifications/ Transferrable Skills:*
*For Veterans qualified for Veteran’s Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application.
ANTICIPATED RECRUITMENT SCHEDULE:
Recruitment Opens: June 15, 2020
Recruitment Closes (Application Due): 11:59 PM (PST) on July 8, 2020
Preliminary Statement of Personal History (pSPH) Due: 11:59 PM (PST) on July 8, 2020
Online CritiCall Test: Tentatively Week of July 20, 2020
Department Interviews: Tentatively Week of August 10, 2020 & Week of August 17,2020
WHAT WE OFFER (PAY & BENEFITS):
Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees) and a robust sick and vacation plan for regular status employees.
We encourage and support employee health and wellness by offering a variety of gym membership discounts, annual wellness fairs and alternative care benefits, so you can customize your wellness needs to fit your lifestyle.
This is a full time (40 hours per week) County position represented by the American Federation of State, County & Municipal Employees (AFSCME).
> Competitive Compensation Package:
> Generous paid time off package
> Employer paid 6% PERS retirement contribution
> Deferred Compensation 457 Retirement Plan: Up to a 3% match to employee contributions
> Excellent benefits package, including:
> Longevity pay