COMMUNICATIONS CALL TAKER FOR 9-1-1 DISPATCH

$25.96 - $32.69 hourly
  • Clackamas County
  • Oregon City, OR, USA
  • Jun 16, 2020
Full time Government

Job Description

This Job Posting closes at 11:59 PM (PST) on Wednesday, July 8, 2020.

Communications (9-1-1) Call Takers are considered to be the core of the 9-1-1 system and are the professionals called upon to help those who need to be heard, when something is happening to them, their loved ones or just someone next to them. A Call Taker's main goal is make each caller feel they received help from a competent, considerate and courteous professional. This is exactly the type of service Call Takers at Clackamas County provide to every single person who reaches out to them. They are strong and powerful individuals, who make up the most integral part of the 9-1-1 system and set the foundation for the best resolution of each call or situation possible.

  • Are you passionate about helping others?
  • Do you want to make a difference in people’s lives every day?
  • Do you have a “gift” for being able to remain calm in stressful situations?
  • Are you “quick on your feet” and able to make critical decisions promptly?
  • Are you an excellent communicator?
  • Are you known for your exceptional listening skills?
  • Do you have outstanding problem-solving skills?
  • Have you considered starting an incredibly rewarding career?

If you answered "yes" to the questions above, we want you to join our team as a Communications Call Taker with the Clackamas County Communications (C-COM) 9-1-1 Department. As a Communications Call Taker, you will play a critical role in providing services and support that enhance the well-being of citizens you will serve.

We are searching for motivated, confident, composed and customer service focused individuals to step into the role of a first contact person a caller faces, when they reach out for help to the 9-1-1 system. As a Communications Call Taker you will have an opportunity to receive emergency and non-emergency calls; maintain logs and records in a central dispatch center characterized by multiple users and wide geographic scope; to operate computer devices designed to retrieve and store information; to refer a variety of telephone inquiries to appropriate services or sources within the County and to provide other public service information.

As an employee of the Clackamas County Communications (C-COM) 9-1-1 Department, you are expected to meet the

 

highest standards of professional conduct and ethics while on the job, and also to maintain those same high standards when taking actions in your personal life that could reflect on the Department.

IMPORTANT: This is a two-step application process. If either one of the two parts is not completed and/or received by 11:59 PM (PST) on the recruitment close date, your application will be inactivated.

Step 1: Complete the Online Employment Application

Step 2: Complete the Preliminary Statement of Personal History (pSPH) form that can be downloaded through the following link: Preliminary Statement of Personal History (pSPH) Form. You MUST submit the completed pSPH form by email. Instructions on how to submit the completed pSPH form are detailed in the "Other Information" section of this job posting below.

NOTE: The online application and the pSPH form must be completed and received by 11:59 PM (Pacific
Time) on the recruitment close date or your application will be inactivated. It is the applicant's
responsibility to verify their pSPH form was received and accepted.

Required Minimum Qualifications/ Transferrable Skills:*

  • Customer service experience
  • Strong verbal and written communication skills that demonstrate all of the following:
  • Ability to interact with diverse individuals under stressful situations
  • Exercising tact, good judgment and diplomacy, especially while working with people who are experiencing extreme emotions
  • Ability to quickly determine the “who”, “what”, “when”, “where” and “why” within a conversation
  • Proper usage of English grammar and spelling
  • Strong interpersonal skills that translate into all of the following:
  • Ability to handle a wide range of situations and circumstances effectively, positively, and professionally and to maintain composure in difficult, stressful and quickly emerging situations
  • Ability to work well independently and in a team setting
  • Ability to accurately follow precise instructions in stressful situations
  • Strong listening and problem solving skills
  • Strong organization, multitasking and prioritization skills
  • Must be at least 18 years of age as of recruitment close date (11:59 PM on July 8, 2020)
  • Must possess a high school diploma or GED certificate of high school equivalency
  • Corrected vision shall be at least 20/30 in each eye. Depth perception shall be sufficient to demonstrate stereopsis adequate to perform the essential tasks of the job. Visual Field Performance shall be 140 degrees in the horizontal meridian combined.
  • Hearing in both ears must be sufficient enough to perform essential tasks without posing a direct threat to themselves or others. Applicant may not have an average loss of hearing greater than 25 decibels (dB) at the 500, 1,000, 2,000, 3,000, 4,000, and 6,000-Hertz (Hz) levels in either ear or single ear hearing loss in excess of 25 dB Hz.
  • Typing speed of 35 Words per Minute (WPM)
  • Must be willing to work weekends, holidays and rotating day, evening and night work schedules
  • Must be free from criminal convictions, other than minor traffic violations
  • Must pass an extensive background investigation, including national fingerprint records check
  • Must pass a pre-employment drug test
  • Must pass a post-offer health screening, including vision, hearing and speaking abilities. Accommodation requests will be reviewed on individual basis according to State & Federal legislation.
  • Possession of a valid driver's license or an acceptable alternative method of transportation. Accommodation requests for an acceptable alternative method of transportation will be reviewed on individual basis according to State and Federal legislation and based on the Communications Department business needs.
  • Note: Anyone hired as a Communications Call Taker will be required to have the ability to arrive at any primary or alternate worksite at any time of the day or night, regardless of weather conditions.

Preferred Special Qualifications/ Transferrable Skills:*

  • Experience working in a public safety setting
  • Supervisory experience, including assigning work, training staff, preparing and reviewing performance appraisals, correcting performance deficiencies and recommending corrective actions

Other Requirements:

  • Ability to meet Department of Public Safety Standards and Training (DPSST) various preconditions for Dispatcher certification, including but not limited to education and age requirements listed above under Required Minimum Qualifications
  • Possession of or ability to obtain within established timelines (currently set at 400 training hours):
  • Law Enforcement Data System (L.E.D.S.) certification
  • Department of Public Safety Standards and Training certification as a Telecommunicator and Emergency Medical Dispatcher (E.M.D.)
  • Cardio-pulmonary resuscitation (C.P.R.) certification
  • Other certifications required by statute

*For Veterans qualified for Veteran’s Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application.

ANTICIPATED RECRUITMENT SCHEDULE:

Recruitment Opens:                                                                                         June 15, 2020

Recruitment Closes (Application Due):                                                  11:59 PM (PST) on July 8, 2020

Preliminary Statement of Personal History (pSPH) Due:                    11:59 PM (PST) on July 8, 2020

Online CritiCall Test:                                                                            Tentatively Week of July 20, 2020

Department Interviews:                            Tentatively Week of August 10, 2020 & Week of August 17,2020

WHAT WE OFFER (PAY & BENEFITS):

Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees) and a robust sick and vacation plan for regular status employees.

We encourage and support employee health and wellness by offering a variety of gym membership discounts, annual wellness fairs and alternative care benefits, so you can customize your wellness needs to fit your lifestyle.

This is a full time (40 hours per week) County position represented by the American Federation of State, County & Municipal Employees (AFSCME).

> Competitive Compensation Package:

  • Hourly: $25.96 - $32.69 (Effective July 1, 2020)
  • Annual: $54,001 - $68,006 (Effective July 1, 2020)

Generous paid time off package

> Employer paid 6% PERS retirement contribution

> Deferred Compensation 457 Retirement Plan: Up to a 3% match to employee contributions

> Excellent benefits package, including:

  • Robust wellness programs, including gym discounts and wellness education classes
  • A Choice of Medical Plans with Vision and Prescription Drug Coverage
  • Chiropractic Coverage and Alternative Care Benefit
  • A Choice of Dental Plans
  • A variety of optional benefits 

> Longevity pay