Case Manager - Veterans Peer Support Specialist

$51,452 - $64,832 yearly
  • Clackamas County
  • Oregon City, OR, USA
  • Nov 18, 2022
Full time Administration/Management

Job Description

Case Manager - Veterans Peer Support Specialist

Job ID: 106747

Location: Oregon City, Oregon

Full/Part Time: Full Time



Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another:

• Service

• Professionalism

• Integrity

• Respect

• Individual accountability

• Trust

By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT.

Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply.


This Job Posting closes at 11:59 p.m. (Pacific Time) on Tuesday, December 6, 2022.


Clackamas County is committed to offering a high-quality benefits package to support employees and their families.

Annual Pay Range: $51,451.97 - $64,832.46

Hourly Pay Range: $26.385626 - $33.247415

Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position.

In addition to competitive wages, Clackamas County offers an attractive benefits package for employees in regular status positions. Most benefits, including Medical & Dental, start the first of the month after date of hire:

Generous paid time off package, including:

• 12 hours of vacation accrued per month

• 8 hours of sick accrued per month

• 10 paid holidays

• 1 personal day per year

Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP)

• PERS/OPSRP Pension Program is funded by Clackamas County and provides a lifetime pension to eligible participants, this includes the County picking up the 6% employee retirement contribution!

• OPSRP members get vested after five years of contributions or when they reach age 65

• The 457(b) Deferred Compensation Plan provides a resource for retirement savings in addition to your PERS/OPSRP benefits. You can contribute a fixed dollar amount or percentage with each paycheck; a County-paid contribution is included for certain groups.

Other Benefits:

• Choice of Medical Plans that include chiropractic coverage, alternative care, vision and prescription drug coverage

• Choice of Dental Plans

• Robust EAP and wellness programs, including gym discounts and wellness education classes

• Longevity pay

• A variety of additional optional benefits

This is a full time County position represented by the Employees' Association.


Clackamas County Social Services Division is looking for a Veterans Peer Support Specialist to assist, encourage and empower veterans using mental health services and transitioning out of a hospital or residential facility and either homeless or at risk of being homeless. The individual in this position must possess the skills and competence to establish supportive and trusting relationships with persons with severe and persistent mental illnesses.

The Veterans Peer Support Specialist will provide case management support, education around self-management of illness and assist with attaining goals with a caseload of up to 30 veteran households. Services provided will be performed in a wide variety of settings in the community such as professional and private facilities, participant homes, offices and clinics, and may include providing transportation. The position will coordinate with other medical providers to link supports, resources, coaching, problem solving, skill development, housing and education for participants.

The Veterans Peer Support Specialist acts as role model, promotes self-determination, personal responsibility, and empowerment. A Veterans Peer Support Specialist will draw from and share his/her own personal life experiences and lessons learned as a person in recovery to assist participants in achieving their own recovery goals and resiliency as well as assist other members of the team to understand participant's perspective and subjective experiences. The individual in this position will have the self-knowledge to manage their mental illness and be well along in their recovery.

Required Minimum Qualifications/ Transferrable Skills:*

Per the Oregon Health Authority, ( &, this position is subject to the mandatory COVID-19 vaccine requirement. Prior to the start of employment, the selected candidate must provide proof of full vaccination or have an approved medical or religious exception in place with the County as a qualification of employment.

• Must meet the Oregon Administrative Rules definition of a peer**

• Must be a self-identified person currently or formerly accessing mental health services

• Must be certified by an Oregon Health Authority approved training as a Peer Support Specialist OR able to obtain within 6 months of hire

• Must be comfortable working with individuals actively experiencing symptoms of mental distress

• One or more years of experience as either a peer support specialist or working with or volunteering in some capacity with persons who are homeless, low income, experiencing mental health issues and/or veterans

• Ability to work independently, make decisions and resolve problems as well as be a member of a multidisciplinary team

• Ability to work respectfully and effectively with a wide variety of people with diverse needs, social, economic and cultural backgrounds

• Must pass a post-offer, pre-employment drug test.

• Must pass a criminal history check which may include national or state fingerprint records check

• Driving is required for County business on a regular basis or to accomplish work. Incumbents must possess a valid driver's license, and possess and maintain an acceptable driving record throughout the course of employment.

Preferred Special Qualifications/ Transferrable Skills:*

• Veterans are highly encouraged to apply for this position

• Current certification as a Peer Support Specialist by an Oregon Health Authority approved training

• Experience working with homeless veterans

*For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.

**OAR 410-180-0305 - Definitions

The following definitions apply to OAR 410-180-0300 through 410-180-0380:

(12) "Peer" means any individual who has similar life experience, either as a current or former recipient of addictions or mental health services, or as a family member of an individual who is a current or former recipient of addictions or mental health services.

(13) “Peer Support Specialist” means a person providing peer delivered services to an individual or family member with similar life experience. A peer support specialist must be:

(a) A self-identified person currently or formerly receiving mental health services; or

(b) A self-identified person in recovery from an addiction disorder, who meets the abstinence requirements for recovering staff in alcohol and other drug treatment programs;

(c) A self-identified person in recovery from problem gambling; or

(d) A family member of an individual who is a current or former recipient of addictions or mental health services.


Duties may include but are not limited to the following:

1. Assess and document program eligibility

a) Accept referrals from Coordinated Housing Access system and Clackamas County Behavioral Health Division.

b) Gather documentation and information to confirm initial program eligibility (serious mental illness per state definition) and recertify annually if required by funding source.

2. Provide strengths based peer support services

a) In partnership with homeless and formerly homeless veteran participants and the Housing Specialist Case Manager, use a strengths-based, non-judgmental approach to develop and implement integrated service plans to meet health, educational and other needs of participants; determine appropriate treatment, training and care services; match participant needs with potential providers

b) Openly identify as a person who has lived experience accessing mental health services when appropriate. Exemplify recovery principles in order to show by example that recovery is possible and attainable. Share own recovery story as appropriate, and walk the road of recovery alongside participants

c) Provides peer coaching with individuals as required, and directed by the integrated service plan

d) Provides individual training in healthy living, self-management of chronic disease, wellness living skills, creation of healthy lifestyles, and support in areas such as self-care, holistic wellness, hygiene, community resources, and other life skills as directed by the integrated service plan

e) Revise integrated service plans as needed to meet participant needs, preferences, and values using assessment and communication skills; assist participants to receive additional needed and preferred services using knowledge of public and private resources

f) Coordinate with health care providers, social service personnel, veteran's administration and other agencies to obtain services; reevaluate and update case plans and participant eligibility on a regular basis; advocate for client with providers, public and private agencies, law enforcement agencies, justice system, landlords, schools and others

g) Monitor participant progress and encourage goals to be accomplished; visit with participants in homes, office or community

h) Work to increase level of cultural sensitivity, awareness and competency regarding Person Centered and Peer Delivered Services on an ongoing basis

i) Report witnessed or suspected abuse and neglect of children, older adults and/or people with disabilities

j) Prevent emergencies whenever possible through pro-active communication, including with mental and physical health providers. Respond to emergencies and negotiate resolution of problems

k) Respect and honor individuals' rights and responsibilities and demonstrates professional boundaries and ethics

l) Participate in regular supervision, attend case conferences and staff meetings to gain knowledge and communicate program and individual needs

m) Act as a positive role model for individuals, showing a recovery and healthy lifestyle orientation

n) Advocate for individuals when appropriate, both within the organization and also with other entities

3. Understand public and private sector resources

a) Identify local resources available to address unmet needs of veterans with serious mental illness who are homeless, formerly homeless or at high risk of returning to homelessness

b) Provide information and referral services to participants and family members

c) Facilitate access to services

d) Build relationships with community partners, to better understand services available and to share information about SSD using opportunities for networking and continuing education

4. Follow-up and documentation

a) Provides and documents follow-up contacts with participants at intervals required by funders

b) Document services provided to participants

c) Assist with funding proposals, annual reports and other reports

d) Develop, submit and modify necessary documentation to implement payments and program benefits

5. Other

a) May act as a liaison between individuals, the department, other agencies and staff; may serve on committees as a County representative

b) Maintain schedules and calendar using Outlook and Trillium

c) Attendance at county, agency, and program meetings and trainings as required

d) Maintain knowledge of changes in laws, regulations, program eligibility criteria, payment methodology, reporting requirements and resources affecting homeless programs

e) Participate in LEAN trainings and activities

f) Out of area travel as needed


Working knowledge of: Methods and techniques of case management; social, health care, financial and other community resources and agencies; principles and techniques of interviewing, counseling and crisis intervention; laws, rules and regulations applicable to government programs and funding guidelines, including Title XIX; principles and techniques human development and behavior in assigned area, such as geriatrics, physical disabilities, developmental disabilities, chronic mental illness, drug and alcohol abuse, or economically disadvantaged; office equipment, including personal computers and software programs.

Skills in: program planning, including the development of goals, objectives, timelines, scheduling and evaluation; chemical dependency and crisis intervention

Ability to: Assist participants in developing the perspectives that promote resiliency and facilitate recovery; model personal responsibility and self-care; advocate for participants; teach coping/life skills; share own experiences in appropriate ways; keep boundaries and form appropriate relationships with participants; perform a wide variety of tasks to assist participant's wellness; communicate effectively both verbally and in writing; establish and maintain effective working relationships with others at all times; use a personal computer and keyboard.


Some duties involve physical activity to assist clients in moving to new living accommodations and lifting, carrying or moving light household items. There may also be some exposure to environmental factors and unpleasant living conditions and behaviors.


This position is included in the County's alternate workweek program, working 37.5 hours during a standard workweek of Monday through Thursday (Fridays off):

• Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended.

• This position is eligible for hybrid on-site/telework subject to the and based on the Department's business needs. The exact amount of on-site/telework and schedule will be discussed with the hiring manager during time of offer. Telework locations cannot be located outside of Oregon or Washington. Washington residents must perform 50% of their time on-site at Clackamas County.


Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents.


The Social Services Division provides assistance to seniors, people with disabilities, veterans, and low-income residents of Clackamas County.

Social Services is a Division of the Health, Housing, and Human Services (H3S) Department.


Clackamas County only accepts online applications.

Help With Your Application:

If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays).



Clackamas County does not offer visa sponsorships. Within three days of hire, applicants will be required to complete an I-9 and confirm authorization to work in the United States.


Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process.


Kelly Schaefer, Recruiter

To apply, visit

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