Under the direction of the Recreation Coordinator – Facilities, the Recreation Assistant - Facilities maintains a comprehensive program of training and supervision of the front desk staff in the Recreation Center. He/she must work successfully in a team-oriented atmosphere that provides citizens and employees with accurate information and excellent customer service. Must be accountable, flexible and adept at conflict resolution.
**Bilingual in Spanish is preferred**
The hiring range for this position is $18.1928-$22.7409/hourly; $37,841.00-$47,301.00/annually
Essential Duties & Responsibilities
- Provides oversight of front desk operations and makes recommendations for improvement
- Helps train new staff in: computer software (ACTIVE NET), operations, admissions, I.D. cards, cash handling, fire & emergency evacuation procedures, customer service, telephone proficiency & courtesy, policies & regulations and participant conflict resolution
- Serves as the lead for the front counter & custodial when Coordinator & Supervisor are not present
- Assists with preparation of incident/accident reports, building usage reservations, timesheets, supply & work requests, registration, cash reports & other required reports
- Assists patrons with memberships, monitors attendance, collects fees and takes I.D. photos
- Maintains and files computerized reports and participant records
- Reviews and inspects all facilities equipment and operations for safety hazards & cleanliness
- Demonstrates the ability to work under a variety of conditions
- Responds to emergency situations and administers First Aid/CPR/AED as needed
- May assist with facility rental set-ups and tear down of equipment (tables and chairs) and special department sponsored events
- Performs office work such as typing, filing, record keeping and photo copying
- Assesses supply needs and inventory including first aid supplies, rental equipment, I.D. supplies, receipt paper, custodial supplies, etc.
- Contributes to the resolution of complaints & problems concerning Recreation Center patrons
- Provides citizens end employees with accurate information to ensure excellent customer service is delivered; often serving as the first point of contact for patrons
- Substitutes for other team members when necessary and works special events
- Attends staff meetings, trainings and workshops
- Assists in the promotion and marketing of programs to the public
- Follows verbal and written directions for completing assignments
- Accepts constructive input and implements suggestions for improvement
- Assists in the supervision of part-time front desk staff; provides constructive feedback
- Adheres to operations and safety policies and procedures to ensure the safety and accident prevention of self, co-workers and program participants
- All employees must model and demonstrate the City Values at all times during the course of employment; to include: Integrity, Collaboration, Innovation, Respect and Excellence.
Essential Supervisory Duties
Performs other related duties as assigned
Requires high school diploma or equivalent. Recreation degree preferred. Minimum one year of related experience. Must have experience in telephone courtesy, cash handling and customer service; computer experience and skills in Windows and MS Office software applications; ActiveNet software preferred. Current CPR and First Aid Certification preferred and are required within three months of hire. Valid Colorado driver’s license and good driving record, with the ability to operate various automobiles and vans.
Knowledge, Skills and Abilities:
- Thorough and comprehensive knowledge of Recreation Division programs & services
- Knowledge of Department organizational chart, and the general responsibilities of each employee, in order to communicate effectively and properly direct questions & concerns
- Knowledge of the policies, procedures and activities of the Parks and Recreation Department and ability to stay abreast of changes in policy, procedures, methods, and department needs
- Ability to work with a diverse population
- Ability to work successfully in a team-oriented atmosphere that provides citizens and employees with accurate information
- Ability to work with participants needing program adaptation or reasonable accommodation
- Ability to communicate effectively with employees and various facility users in order to establish and maintain positive working relationships
- Ability to prepare written documents with the proper format, punctuation, spelling and grammar, using all parts of speech
- Ability to ensure assignments and duties of volunteers and staff and are completed as prescribed
- Knowledge of the principles of organization, planning, development, and time management
- Knowledge of current trends and methodologies for serving older adults and seniors in a recreation environment
- Knowledge of the reports and records required to meet the needs of the department and regulatory bodies
- Ability to handle emergency or crisis situations and perform emergency care if necessary
- Ability to handle sensitive or stressful situations with tact and diplomacy
- Ability to comprehend, interpret and apply regulations, policies, and procedures
- Ability to attend to details, multi-task and take initiative
- Ability to use independent judgment and decision-making within established policy
Equipment Used, Work Environment and Physical Activities
- Driving: Drives a city or personal vehicle in the normal course of business
- Office Equipment: Daily use of computer, keyboard, copier, scanner, printer, calculator, phone (desk and cell). Daily use of software programs including Microsoft Office Suite, Outlook, Word, Excel, and ActiveNet.
- Other Equipment: Digital camera, kitchen equipment, first aid supplies.
- Physical Activities: Moderate physical activity that may include walking, sitting, standing, stooping, bending, reaching, lifting and carrying.
- Lifting: Ability to lift, carry, and exert up to 25 pounds
- Vision and Hearing: Must have visual acuity to see and read paper and electronic documents. Must be able to answer telephones, communicate conversation and respond to verbal inquires.
- Exposure to Environmental Conditions: May be exposed to extreme heat, cold, dry, wet, odors, smoke, loud noises, vibrations, dust or intense light. May be exposed to chemicals including cleaners, solvents, paints and other potentially toxic agents.
- Schedule: Position generally works a non-traditional work week. May require attendance at off-site meetings.
- Additional Working Conditions: None
- Safety Sensitive: This position is subject to the city’s drug screening