Resident Services Specialist (Multiple Openings)

$24.01 - $30.28 hourly
  • Clackamas County
  • Oregon City, OR, USA
  • Dec 29, 2022
Full time Other (Please Specify)

Job Description

Resident Services Specialist (Multiple Openings)

Job ID: 106300

Location: Oregon City, Oregon

Full/Part Time: Full Time



Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another:

• Service

• Professionalism

• Integrity

• Respect

• Individual accountability

• Trust

By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT.

Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply.


This position will remain open until filled. The next application review will be Wednesday, December 14, 2022. We reserve the right to close this recruitment at any time on or after that date.


Annual Pay Range: $46,833.58 - $59,061.12

Hourly Pay Range: $24.017222 - $30.287756

Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position.

In addition to competitive wages, Clackamas County offers an attractive benefits package for employees in regular status positions.

This is a full time County position represented by the Housing Authority Employee Association.


The Housing Authority of Clackamas County (HACC) seeks conscientious, detail-oriented individuals with excellent interpersonal and outreach skills to join our team as Resident Services Specialists.

These positions will be a part of the Resident Services team. As a member of the team, you will be supporting participants who live in subsidized housing, either Housing Choice Voucher or Public Housing programs. By understanding the problems, needs and lifestyle issues concerning the socially and economically disadvantaged, the selected candidates will use community-organizing techniques and public relations skills to coordinate resources, communicate with diverse clients, and organize community activities. The Resident Services Specialist also establishes, and maintains cooperative relationships with partner agencies, internal staff, and residents.

The Family Self Sufficiency Program, consistent with federal Housing and Urban Development (HUD) regulations, which will enhance the quality of life for program participants and assist individuals within families to remove the barriers that keep the family dependent on public assistance. The Family Self Sufficiency Specialists' enroll families, help them identify goals, and connects them to services and resources to achieve their goals. The selected candidates will track escrow balances and perform grant compliance, monitoring, and tracking. The ideal candidate will be able to successfully assess the needs of residents and coordinate with families to achieve their goals of a government-regulated program.

The Family Self Sufficiency (FSS) program was created in the 1980's as a way for people who receive subsidized housing to eliminate or reduce dependence on government subsidies and save money by increasing earned income. The program combines stable and affordable housing along with staff support to help program participants achieve their goals.

Required Minimum Qualifications/ Transferrable Skills:*

• A minimum of two (2) years of experience in housing programs, case management, resident services, or other social services

• Experience working with databases, including entering, retrieving and analyzing data

• Experience working with low income families

• Ability to maintain composure in difficult situations with challenging customers

• Effective communication skills, including ability to communicate well with members of a diverse population

• Must pass a post-offer, pre-employment drug test.

• Must pass a criminal history check which may include national or state fingerprint records check

• Driving may be necessary for County business. For position(s) with occasional/incidental driving, incumbents must possess a valid driver's license. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation. For position(s) with regular driving, incumbent(s) must also possess and maintain an acceptable driving record throughout the course of employment.

Preferred Special Qualifications/ Transferrable Skills:*

• Six months of experience working with families toward Self Sufficiency

• Experience working with Section 8 and/or Public Housing

• Experience working with YARDI, Family Metrics or other Housing Authority database software

• Experience working with low income families

*For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.


Duties may include but are not limited to the following:

• Meets with residents to confer, advise, and assist with the planning of resident activities and community building activities, and changes in lease agreements.

• Provides in-office services to Resident Associations in organizing activities such as preparing flyers and letters, and scheduling speakers.

• Provides information and referral to residents either through resident visits, telephone calls, or meeting referrals.

• Researches, writes, edits and distributes resident monthly newsletter.

• Develops and coordinates services and programs for residents such as tutoring services, indoor park recreation programs, senior trips and parenting classes.

• Attends both internal and external agency meetings to exchange information, coordinate services, and arrange program delivery.

• Performs miscellaneous office duties such as stocking literature rack, scheduling meeting rooms, and assisting with grant's administration.

• Provides program assistance to the Resident Services Coordinator as required.


Working knowledge of: Problems, needs, and lifestyle issues concerning the socially and economically disadvantaged; community organizing techniques; principles of public relations; general office practices and procedures.

Skill to: Prioritize and coordinate multiple tasks with little supervision; communicate effectively both verbally and in writing; operate standard office equipment including computer software; organize and coordinate resident programs; establish and maintain cooperative working relationships with agency residents, internal staff working with resident programs, and external agencies related to services and programs; work with diverse ethnic cultures.


This position is included in the County's alternate workweek program, working 37.5 hours during a standard workweek of Monday through Thursday (Fridays off). Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended. This position is designated as on-site/in-person. It is expected that the selected candidate will perform duties at the specified on-site work location.


Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents.






The Housing and Community Development Division (HCD), within the Department of Human Services, manages programs to provide decent housing and economic opportunities, community improvement and affordable housing projects and housing rehabilitation loan programs for low and moderate income residents of the County. HCD is comprised of the Housing Authority of Clackamas County (HACC) and Community Development Division.

The Housing Authority of Clackamas County is a public corporation, established under the federal Housing Act of 1937 and the provisions of Chapter 456 of the Oregon Revised Statutes. Although it is a separate public corporation, the HACC falls under the administrative structure of Clackamas County government. Created in 1938, HACC was the first housing authority established in the State of Oregon. The HACC provides affordable, safe, decent and sanitary housing opportunities in a fiscally responsible manner to low-income people in Clackamas County.


Clackamas County only accepts online applications.

Help With Your Application:



If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays).





Clackamas County does not offer visa sponsorships. Within three days of hire, applicants will be required to complete an I-9 and confirm authorization to work in the United States.


Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process.


James Callahan, Recruiter

To apply, visit

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