Case Manager (Zero Suicide Program) (Bilingual)

$26.38 - $33.24 hourly
  • Clackamas County
  • Oregon City, OR, USA
  • Jan 04, 2023
Full time Other (Please Specify)

Job Description

Case Manager (Zero Suicide Program) (Bilingual)

Job ID: 106766

Location: Oregon City, Oregon

Full/Part Time: Full Time



Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another:

• Service

• Professionalism

• Integrity

• Respect

• Individual accountability

• Trust

By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve.

That's the Clackamas County SPIRIT.

Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring.

We encourage applicants of diverse backgrounds and lived experience to apply.


This position will remain open until filled. The next application review date will be on Monday, January 9, 2023 and weekely thereafter.

We reserve the right to close this recruitment at any time on or after that date.


Clackamas County is committed to offering a high-quality benefits package to support employees and their families.

Annual Pay Range: $51,451.97 - $64,832.46

Hourly Pay Range: $26.385626 - $33.247415

• Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position.

• Bilingual required positions receive an additional 5% compensation

In addition to competitive wages, Clackamas County offers an attractive benefits package for employees in regular status positions. Most benefits, including Medical & Dental, start the first of the month after date of hire:

Generous paid time off package, including:

• 12 hours of vacation accrued per month

• 8 hours of sick accrued per month

• 10 paid holidays

• 1 personal day per year

Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP)

• PERS/OPSRP Pension Program is funded by Clackamas County and provides a lifetime pension to eligible participants, this includes the County picking up the 6% employee retirement contribution!

• OPSRP members get vested after five years of contributions or when they reach age 65

• The 457(b) Deferred Compensation Plan provides a resource for retirement savings in addition to your PERS/OPSRP benefits. You can contribute a fixed dollar amount or percentage with each paycheck; a County-paid contribution is included for certain groups.

Other Benefits:

• Choice of Medical Plans that include chiropractic coverage, alternative care, vision and prescription drug coverage

• Choice of Dental Plans

• Robust EAP and wellness programs, including gym discounts and wellness education classes

• Longevity pay

• A variety of additional optional benefits


Clackamas County Health Centers - Behavioral Health Clinics is looking for a bilingual (English/Spanish) Case Manager to work as part of an Integrated Primary Health Care Team on the Zero Suicide Program. This position will be providing case management services for patients aged 25 and older who receive health care at an Integrated Primary Health, Behavioral Health Clinic, or Crisis Center. Veterans, LGBTQ adults, and adults diagnosed with severe and persistent mental illness (SPMI) will receive special priority for services due to their elevated risk for suicide. The position will include working in a primary health care setting, coordinating with medical providers, in-home visits, and transporting individuals as part of a service delivery model.

This position is funded through a grant awarded to Clackamas County from the Substance Abuse and Mental Health Services Administration (SAMHSA). The Zero Suicide Case Manager will be responsible for coordination of care, referral to support services & linkage to resources, support during transitions of care, and ensuring appropriate follow up for each patient. The overall goal and purpose is to eliminate suicide attempts and deaths among patients served at Clackamas County Health System (CCHS) and raise awareness of suicide prevention in the larger community.

We are looking for an energetic, resourceful, warm, and empathic individual who works well independently and as part of a team. The individial must have an excellent ability to interact with a diverse client base while maintaining professionalism in a stressful environment. Candidates will have experience working with the target patient population and in suicide prevention and care. The most successful candidates will have a background in providing direct services to individuals identified at risk of suicide, including support in managing their suicide care plan, working closely with care teams and coordination of care with other providers and community resources.

Successful applicants will have a strong commitment to providing equitable services to the community and supporting Clackamas County's commitment to equity, inclusion, and diversity. Additionally, they will have an anti-racist lens, have completed some personal reflection and growth in their own equity journey, have a strong commitment to providing equitable services to the community, foster an open and productive environment, and demonstrate sensitivity to and respect for the diverse populations we serve. You will be expected to participate in and support increased diversity and equity within our team, clinic, and county.

Clackamas County is committed to building a workforce that reflects the community we serve. In that spirit, we encourage applicants of diverse backgrounds and experience, including those in recovery, or who identify as having lived experience.

Required Minimum Qualifications/ Transferrable Skills:*

• Qualified Mental Health Associate (QMHA) as established by the Mental Health and Addiction Counseling Board of Oregon (MHACBO)

A Qualified Mental Health Associate (QMHA) means a person delivering services under the direct supervision of a Qualified Mental Health Profession (QMHP) and meeting the following minimum qualifications as authorized by the Local Mental Health Authority (LMHA) or designee:

(a) Bachelor's degree in a behavioral sciences field; or

(b) A combination of at least three years relevant work, education, training or experience.

Additionally, QMHAs must demonstrate the ability to communicate effectively, understand mental health assessment, treatment and service terminology and apply each of these concepts, implement skills development strategies, and identify, implement and coordinate the services and supports identified in an ISSP.

• Bilingual skills (Spanish/English)

• At least one year of experience working with the target population (veterans, LGBTQ adults, or adults diagnosed with SPMI)

• At least one year of experience in a role working in suicide prevention and care

• At least one year of experience working in a primary care or behavioral health care setting

• Excellent interpersonal communication skills

• Demonstrated commitment and experience advancing equity and diversity in a workplace or community setting

• Must pass a post-offer, pre-employment drug test.

• Must pass a criminal history check which may include national or state fingerprint records check

• Driving may be necessary for County business. For position(s) with occasional/incidental driving, incumbents must possess a valid driver's license. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation. For position(s) with regular driving, incumbent(s) must also possess and maintain an acceptable driving record throughout the course of employment.

Preferred Special Qualifications/ Transferrable Skills:*


*For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.


• Provide case management and care coordination services with health care providers, social service and other agencies, for individuals who are on a suicide care management plan. This includes:

• Coordinate with treatment team to ensure individuals enrolled in services participate in assessment and treatment planning services in a timely manner

• Support each patient in establishing a primary health care provider for medical care

• Outreach as indicated in patient's care plan and/or safety plan

• Develop and coordinate resources to provide patients and potential patients with needed services; provide information and referral services to patients and families

• Provide crisis services to assist patients and families to manage crises effectively

• Re-evaluate and update case plans and patient eligibility on a regular basis

• Provide group, individual, and family services as appropriate and identified in the Primary Care and/or Mental Health treatment plan

• Provide individual/family skills training as appropriate and identified in the treatment plan on the following activities of daily living: safety planning, health practices, housing stability & maintenance, communication, time management, money management, nutrition, problem solving, family relationships, alcohol/drug use, leisure, community resources, social network, sexuality, productivity, coping skills, behavior norms, personal hygiene, grooming, dress, etc

• Develop and implement financial and service plans to meet specific requirements of patients; determine appropriate treatment, training, and care services; match patient needs with potential providers; establish payment levels based on patient economic status, provider fees, and federal, state and grant requirements.

• Determine health care and social service needs of patients; interview applicants, recipients, relatives, guardians, care providers, and other involved parties; conduct comprehensive needs assessments, including psychosocial, financial, and physical factors; evaluate functional impairment of patients.

• Advocate for patients with family, providers, public and private agencies, law enforcement agencies, justice system, schools, and others; provide information on patient disability; respond to emergencies and negotiate resolution of problems

• Actively engage patients in most appropriate setting (home, office, community) and provide outreach to patients for missed appointments

• Utilize agency approved Evidence Based Practices and outcome measures identified by CCBHC to monitor patient progress in their recovery. Make mandatory reports as defined by state law end agency policy.

• Maintain documentation according to agency policy, procedures, and standards, insurance requirements, State of Oregon rules, and Medicaid and/or Medicare rules

• Work effectively as a member of a treatment team by coordinating with other case managers, therapists, prescribers and peer service providers in provision of services

• Actively participate in team meetings and treatment planning sessions to ensure appropriate treatment and education is provided. Monitor patient progress towards goals

• Meet the standards of confidentiality as defined in agency policy, state and federal law

• Adhere to policies and procedures of CCBHC and maintain all applicable professional, legal, and ethical standards


Working knowledge of: accepted principles and theories of assessing and treating mental health issues, suicide and substance abuse and dependency; progression of mental illness; progression of mental illness; principles of a recovery model, principles of providing skills training and case management in individual and group settings; knowledge of community resources; familiarity with Evidence Based Practices. Skill to assess and communicate symptoms to treatment team; maintain objective and therapeutic relationships with individuals receiving services; apply Evidenced Based Practices.

Skill to: assess and communicate to treatment team, symptoms of mental health and substance abuse and dependency; maintain objective and therapeutic relationships with individuals receiving services.

Ability to: establish positive working relationships with other employees, clients and their families, community partners and the public; provide crisis services to assist clients and families to manage crises effectively; provide case management and care coordination services for individuals who are on a suicide care management plan; provide outreach as indicated in patient's care plan and/or safety plan.


This position works 40.0 hours during a standard workweek of Monday through Friday.

Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended. This position is eligible for hybrid on-site/telework subject to the and based on the Department's business needs. The exact amount of on-site/telework and schedule will be discussed with the hiring manager during time of offer. Telework locations cannot be located outside of Oregon or Washington. Washington residents must perform 50% of their time on-site at Clackamas County.


Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents.


Clackamas County Health Centers provide direct medical, dental, and mental health services to Clackamas County residents.

We provide services at our Integrated Primary Health Care Clinics, our mental health clinics, or through our School Based Health Centers.

Health Centers is a Division of the


Clackamas County only accepts online applications.

Help With Your Application:

If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays).



Clackamas County does not offer visa sponsorships. Within three days of hire, applicants will be required to complete an I-9 and confirm authorization to work in the United States.


Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process.


E.D. Barnett-Herro, Recruiter

To apply, visit

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