Director of Emergency Communications - North Texas Emergency Communications Center (NTECC)

$120,000 - $140,000 yearly
  • Strategic Government Resources
  • Carrollton, TX, USA
  • Jan 16, 2023
Full time Fire & EMS Police/Sheriff

Job Description

The North Texas Emergency Communications Center (NTECC) is composed of four partner cities: Addison, Coppell, Farmers Branch, and Carrollton. The four cities provide police, fire, and EMS services to an approximate resident population of 220,000. Daytime populations are significantly higher. The NTECC provides 9-1-1 services for the residents and visitors of the above-mentioned municipalities. 

Over the years, the four NTECC cities have cooperated on a number of initiatives, including highly interactive service delivery models among their fire departments, shared resources and teams within the police departments, and participation on a common radio system initiative. Consolidation of dispatch is a strategy to allow the cities to leverage their current capabilities into a larger and stronger organization. This inter-agency support provides a greater depth of staffing and higher levels of coordination than four independent dispatch centers. Our people are key to our success. We value and promote diversity, equity, and inclusion throughout the organization.

The NTECC seeks a visionary, forward-thinking leader to serve as its Director of Emergency Communications. The Director of Emergency Communications of the NTECC oversees and manages the Operations Department and the Support Services Division and oversees cross-departmental projects for the NTECC. This position demonstrates a strong leadership presence that promotes the NTECC mission, vision, and strategic plans. The Director of Emergency Communications works with considerable independence under the direction of the Executive Director and collaborates with NTECC personnel as well as customers.

A bachelor’s degree in business, public administration, communications, or a related field, plus at least five years’ progressively responsible experience in a public safety communications center, which includes supervisory and/or management responsibilities, is required. An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered. Candidates must have or be able to obtain a valid Texas Driver’s License within 90 days of employment. The chosen candidate must pass all applicable pre-employment screenings to include a drug screen and background investigation. Candidates must be able to pass the FBI criminal background fingerprint check and comply with state and federal requirements for criminal justice information security standards. This position requires successful completion of the Texas Commission on Law Enforcement (TCOLE) Public Safety Telecommunicator License within one year. Depending on the needs of the NTECC, additional licenses and certifications may be required.

The hiring range for this position is $120,000 - $140,000 a year, depending on qualifications and experience. 

Please apply online.

For more information on this position contact:
Bill Peterson, Senior Vice President