Mental Health Services Coordinator (Intensive Care Coordinator)

$31.68 - $40.23 hourly
  • Clackamas County
  • Oregon City, OR, USA
  • Jan 16, 2023
Full time Other (Please Specify)

Job Description

Mental Health Services Coordinator (Intensive Care Coordinator)

Job ID: 106798

Location: Oregon City, Oregon

Full/Part Time: Full Time



Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another:

• Service

• Professionalism

• Integrity

• Respect

• Individual accountability

• Trust

By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve.

That's the Clackamas County SPIRIT.

Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring.

We encourage applicants of diverse backgrounds and lived experience to apply.


This Job Posting has been extended. The Job will be open until filled with next application review date Wednesday, January 18, 2023.


Annual Pay Range: $65,903.23 - $83,681.80

Hourly Pay Range: $31.684244 - $40.231635

Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position.

In addition to competitive wages, Clackamas County offers an attractive benefits package for employees in regular status positions.

This is a full time County position represented by the Employees' Association.


Clackamas County's Behavioral Health Division is seeking a highly motivated, self-directed Mental Health Services coordinator to join the Intensive Care Coordination Team. The Mental Health Services Coordinator (Intensive Care Coordinator) will be primarily responsible for Coordinating care for adult members with high level of care needs.

The Intensive Care Coordinator provides services including meeting with members and/or member representatives, care providers, and other related services providers; in the community, virtually or via telephone; to conduct an ICC Needs Assessment and co-create an ICC care plan with the member and care teams; to facilitate interdisciplinary team meetings; to provide support, education and guidance to assist the member in meeting their goals.

Successful candidates will possess strong interpersonal skills and demonstrate the ability to establish and maintain positive working relationships with colleagues, clients, families, care providers, community resources and other agencies; will have experience in working in the adults and youth systems, with experience in Substance Use Disorder (SUD).

The most successful applicants will be able to provide culturally competent Care Coordination and have an anti-racist lens, will have completed some personal reflection and growth in their own equity journey, have a strong commitment to providing equitable services to the community, foster an open and productive environment, and demonstrate sensitivity to and respect for the diverse populations we serve. Mental Health Service Coordinators provide care coordination to vulnerable individuals, many of whom may have limited resources. Professionals in these positions should thrive in a setting where they will work independently as well as in a team environment.

Clackamas County is committed to building a workforce that reflects the community we serve. In that spirit, we encourage applicants of diverse backgrounds and experience, including those in recovery, or who identify as having lived experience.

Required Minimum Qualifications/ Transferrable Skills:*

Per the Oregon Health Authority, ( &, this position is subject to the mandatory COVID-19 vaccine requirement. Prior to the start of employment, the selected candidate must provide proof of full vaccination or have an approved medical or religious exception in place with the County as a qualification of employment.

• A minimum of three (3) years relevant experience that demonstrates the required skills and knowledge to perform the duties of this position.

• Qualified Mental Health Associate (QMHA) as established by the Mental Health and Addiction Counseling Board of Oregon (MHACBO)

A Qualified Mental Health Associate (QMHA) means a person delivering services under the direct supervision of a Qualified Mental Health Profession (QMHP) and meeting the following minimum qualifications as authorized by the Local Mental Health Authority (LMHA) or designee:

(a) Bachelor's degree in a behavioral sciences field; or

(b) A combination of at least three years relevant work, education, training or experience.

Additionally, QMHAs must demonstrate the ability to communicate effectively, understand mental health assessment, treatment and service terminology and apply each of these concepts, implement skills development strategies, and identify, implement, and coordinate the services and supports identified in an ISSP.

• Experience working directly with Adults with Severe and Persistent Mental Illness (SPMI)

• Experience working directly with youth with emotional, mental and behavioral problems

• Experience with acute mental health care (E.g.: Emergency Department, inpatient care, crisis services)

• Experience with electronic medical records

• Experience in utilizing community resources to meet mental health care needs

• Experience, knowledge and commitment to serving a diverse population and promoting equity, diversity and inclusion

• Ability to establish and maintain cooperative working relationships with colleagues, clients, families, care providers, community resources and other agencies

• Must pass a post-offer, pre-employment drug test.

• Must pass a criminal history check which may include national or state fingerprint records check

• Driving may be necessary for County business. For position(s) with occasional/incidental driving, incumbents must possess a valid driver's license. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation. For position(s) with regular driving, incumbent(s) must also possess and maintain an acceptable driving record throughout the course of employment.

Preferred Special Qualifications/ Transferrable Skills:*


• Bilingual/Bicultural

• Familiarity with relevant Oregon Administrative Rules and statutes

• Familiarity with Clackamas County services, providers, and resources

*For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.


• Meet with members and/or member representatives to conduct a needs assessment and co-create a care plan with the member and care teams

• Communicate with service providers to coordinate care, including arranging and leading or participating in monthly multidisciplinary care team meetings, using a person-centered format whenever possible

• Provide support, education and guidance to assist the member in meeting their care plan goals

• Serve as a liaison with, and provide technical assistance to, referral sources, community partners, services providers and families related to the behavioral health services for Clackamas County. Attend local, regional and state meetings as assigned.


Working knowledge of: Mental Health and Substance Use Disorders and related services for youth and adults; Care Coordination and client centered services, trauma informed principles, Oregon Health Plan (OHP), local CCOs structure and oversight, and OHA rules pertaining to Care Coordination and Intensive Care Coordination; privacy rule and laws, such as HIPAA and 42CFR part 2.

Skill to: to interpret professional information and materials to lay individuals; evaluate situations accurately and recommend effective courses of action; act in a thoughtful and self-reflective manner, recognize and learning from new experiences to improve future outcomes; to provide clear and consistent communication, both verbal and written, to clients, family members, and services providers; work independently in the community while abiding by safety and security rules and regulations; to work with a variety of technologies, including Microsoft Office, internal EMRs and external data sources.


This position is included in the County's alternate workweek program, working 40 hours during a standard workweek of Monday through Thursday (Fridays off). Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended.

This position is eligible for hybrid on-site/telework subject to the and based on the Department's business needs. The exact amount of on-site/telework and schedule will be discussed with the hiring manager during time of offer. Telework locations cannot be located outside of Oregon or Washington. Washington residents must perform 50% of their time on-site at Clackamas County.


Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents.


The Clackamas County Behavioral Health Division strives to provide excellent mental health and addictions services to Clackamas County residents who receive Medicaid and Medicare, or who may be uninsured. We offer services through partner providers located throughout the county. We also offer direct service through our Crisis Services programs.

Behavioral Health is a Division of the Health, Housing, and Human Services (H3S) Department.


Clackamas County only accepts online applications.

Help With Your Application:

If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays).



Clackamas County does not offer visa sponsorships. Within three days of hire, applicants will be required to complete an I-9 and confirm authorization to work in the United States.


Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process.


Jenn Johnson, Recruiter

To apply, visit

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