Occupancy Specialist

$24.01 - $30.28 hourly
  • Clackamas County
  • Oregon City, OR, USA
  • Jan 17, 2023
Full time Housing

Job Description

Occupancy Specialist

Job ID: 106830

Location: H3S-Housing Authority

Full/Part Time: Full Time



Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another:

• Service

• Professionalism

• Integrity

• Respect

• Individual accountability

• Trust

By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT.


Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply.


This position will remain open until filled. The first application review will be Monday, January 30, 2023. We reserve the right to close this recruitment at any time on or after that date.


Annual Pay Range: $46,833.58 - $59,061.12

Hourly Pay Range: $24.017222 - $30.287756

Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position.

In addition to competitive wages, Clackamas County offers an attractive benefits package for employees in regular status positions.

This is a full time County position represented by the Housing Authority Employee Association.




The Housing Authority of Clackamas County (HACC) is recruiting for Occupancy Specialists to join our team as we work towards providing affordable housing opportunities to help break the cycle of poverty and improve the quality of life for our clients in Clackamas County. We are looking for candidates who can provide strong customer service, manage a varied workload, and understand trauma-informed care.

Occupancy Specialists will help implement the Long-Term Rental Assistance and Public Housing Programs, which currently serve over 2,500 households in Clackamas County and continues expanding services. The Occupancy Specialist is the housing case manager responsible for eligibility review, rent calculation, providing customer service, supporting services, resources, compliance, and other aspects of human services.

An ideal candidate will have the ability to effectively manage a large and varied caseload of clients and responsibilities and shows a strong commitment to public service. They will also be problem solver who utilizes critical thinking skills when faced with difficult scenarios presented by prospective participants, community partners, and/or inter-agency partnerships.

Incumbents in this classification use significant judgment in interpreting and applying regulations and guidelines, department policies, and precedents to specific cases or problems. Incumbents specialize in interviewing clients and perform initial and ongoing participant eligibility determinations for assigned programs

This recruitment may also be used to establish an eligibility list that may be used to fill additional Occupancy Specialist openings during the life of the eligibility list.

Required Minimum Qualifications/ Transferrable Skills:*

• At least two (2) years of work experience in housing programs, case management, residential services, or other social services

• Must pass a post-offer, pre-employment drug test. https://dochub.clackamas.us/documents/drupal/69fd8013-4594-4afd-bee9-f1e0aeab42ea.

• Must pass a criminal history check which may include national or state fingerprint records check

• Driving may be necessary for County business. For position(s) with occasional/incidental driving, incumbents must possess a valid driver's license. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation. For position(s) with regular driving, incumbent(s) must also possess and maintain an acceptable driving record throughout the course of employment. http://dochub.clackamas.us/documents/drupal/828106a0-265a-47cc-a3a6-0a2c8b028673

Preferred Special Qualifications/ Transferrable Skills:*

• Experience working with either Section 8 or Public Housing

• Experience working with HAB, YARDI or other Housing Authority database software

• Experience in a regulated work environment

• Experience working with low income families

• Experience maintaining a client caseload

• Knowledge of basic accounting principles and practices

• Bilingual skills (Spanish or Russian)

*For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.


Duties may include:

• Coordinates and administers various federal/state housing programs including, but not limited to: Regional Long-term Rent Assistance (RLRA), Housing Choice Voucher (HCV) and Public Housing

• Performs eligibility determinations for housing programs by obtaining and reviewing third-party verification documentation; calculates rent amounts and utility allowances; obtains landlord/tenant signatures; and completes files according to department standards

• Interviews and briefs program participants on program regulations and requirements; evaluates requests for accommodation from program participants to determine if reasonable; and assesses for need.

• Schedules and conducts annual and interim redetermination of eligibility following established guidelines, policies and procedures using prescribed software

• Assists in creating a positive and supportive work environment; enforces a safe workplace; establishes a culture of teamwork and communication; creates a workplace that promotes the organizational values of workplace diversity, equity, and inclusion; and actively promotes an environment respectful of living and working in a multicultural society

• Reviews and investigates cases involving lease and/or program or policy violations

• Prepares and conducts hearings for program violations

• Maintains rapport with program participants, landlords, and other associated stakeholders

• Audits co-workers' files for accuracy and completeness

• Aids property management with administrative support and handles day-to-day transactions with public housing tenants


Knowledge of:

• Housing assistance program regulations, policies, procedures, and practices;

• Federal, state, and local regulations governing assigned rent assistance programs, including Housing and Urban Development (HUD) guidelines;

• Local rental housing market conditions, including vacancy rates, average rent levels, and geographic constraints;

• Case management principles and practices relevant to low-income families, homeless populations, veterans, victims of domestic violence, and individuals with disabilities;

• Oregon landlord-tenant law and/or basic property management experience;

• HIPAA and laws governing the privacy of protected and confidential information;

• Knowledge of basic accounting principles and practices.

Skills to:

• Understand and follow oral and written instructions;

• Communicate effectively both orally and in writing;

• Organize resources and establish priorities independently;

• Perceive, respond to, and resolve problems;

• Utilize established training methods and techniques;

• Effectively Speak and communicate in public;

• Provide customer service, including responding to phone calls and e-mails, in-person meetings and appointments, and defusing or deescalating upset individuals; and

• Use a variety of modern office machines and computer equipment and software.

Ability to:

• Negotiate solutions between stakeholders;

• Organize workload and manage time effectively;

• Work under pressure and remain flexible;

• Prepare and maintain efficient and accurate files, notes, and narratives for both written and electronic records;

• Perform mathematical calculations with accuracy;

• Respect privacy and confidentiality of client interviews, information, and files; and

• Establish and maintain cooperative working relationships with individuals and groups who come from diverse backgrounds and represent members of the public, coworkers, partners and/or vendors.


This position is included in the County's alternate workweek program, working 37.5 hours during a standard workweek of Monday through Thursday (Fridays off). Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended. This position is eligible for hybrid on-site/telework subject to the https://dochub.clackamas.us/documents/drupal/9065b5fb-2237-47ce-9534-e7c8c40fc2bc and based on the Department's business needs. The exact amount of on-site/telework and schedule will be discussed with the hiring manager during time of offer. Telework locations cannot be located outside of Oregon or Washington. Washington residents must perform 50% of their time on-site at Clackamas County.


Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents.

• http://www.clackamas.us/

• http://www.clackamas.us/onboarding/

• https://www.mthoodterritory.com/

• http://www.clackamas.us/diversity/


The Housing and Community Development Division (HCD), within the Department of Human Services, manages programs to provide decent housing and economic opportunities, community improvement and affordable housing projects and housing rehabilitation loan programs for low and moderate income residents of the County. HCD is comprised of the Housing Authority of Clackamas County (HACC) and Community Development Division.

The Housing Authority of Clackamas County is a public corporation, established under the federal Housing Act of 1937 and the provisions of Chapter 456 of the Oregon Revised Statutes. Although it is a separate public corporation, the HACC falls under the administrative structure of Clackamas County government. Created in 1938, HACC was the first housing authority established in the State of Oregon. The HACC provides affordable, safe, decent and sanitary housing opportunities in a fiscally responsible manner to low-income people in Clackamas County.



Clackamas County only accepts online applications.

Help With Your Application:

• https://dochub.clackamas.us/documents/drupal/6b3147a3-bf84-4f52-8238-64a37e936b4f

• https://www.clackamas.us/jobs#helpwiththeapplication

If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or mailto:jobs@co.clackamas.or.us?subject=Application%20Materials%20Question. Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays).


• https://www.clackamas.us/des/jobs.html

• https://dochub.clackamas.us/documents/drupal/a67ee11c-861c-4126-aa5a-4dec6174f6eb


Clackamas County does not offer visa sponsorships. Within three days of hire, applicants will be required to complete an I-9 and confirm authorization to work in the United States.


Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process.


James Callahan, Recruiter


To apply, visit https://apptrkr.com/3796399

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