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We are looking for proactive learners who are dedicated and compassionate individuals to fill multiple limited duration Claims Specialist assignments in Wilsonville. Your work schedule is Monday through Friday, 8AM – 5PM through training. After training, your schedule will be Monday through Friday, between the hours of 7AM – 6PM and will be determined based on business need.
These are limited duration assignments currently funded through June 30, 2021. Limited duration appointments are regular status and benefits eligible. These positions may be extended beyond this date if continued funding is approved in the future.
Every employee at the Employment Department is passionate about serving Oregonians and Oregon businesses. If you feel inspired and motivated by our mission, vision, and values, we invite you to join us in exceeding our customers’ expectations!
Our mission: to support business and promote employment. We do this by providing stability for Oregonians and communities during times of unemployment, by helping businesses find great workers and job seekers find employment, and by providing workforce and economic information to promote informed decision making.
Our vision: an Oregon where meaningful work enables the state’s diverse people and businesses to realize their full potential, creating prosperity in every community.
Our values: Integrity - We are trusted to keep our word, always acting with honesty and courage. Respect - We value diverse perspectives, assume good intent, and act with compassion. Community - We foster a sense of belonging for our employees, partners, and customers, creating positive impacts where we live and work.
What will you be doing:
You will provide support to assist a high volume of customers (claimants/employers) via telephone, email, and/or computer software systems. Provide unemployment insurance benefits to eligible unemployed Oregonians by processing unemployment insurance benefit claims and assisting claimants and employers with the unemployment insurance benefit process. This requires responsibility, multi-tasking, customer focus, willingness to learn, adaptability and resilience, and working with information to process unemployment insurance benefits for unemployed Oregonians. As a Claims Specialist, you should thrive in an environment with a high volume of diverse customers and have the ability to balance the quality of service provided with the quantity of customers or work in the queue.
For a complete list of duties and responsibilities please click here.
What’s in it for you!
What we are looking for!
How to Apply:
Important: In addition to your related work experience and education, candidates who meet minimum qualifications will be required to complete an online assessment to determine whom to interview. Please make sure the minimum qualifications you have are clearly demonstrated in your application materials. Your application materials may be evaluated on spelling, grammar, punctuation, and presentation.
NOTE: The work experience and/or education section of your application must clearly demonstrate how you meet all the minimum qualifications.
This recruitment may be used to fill future limited duration and/or permanent vacancies as they occur in other locations.
The salary listed is the non-PERS qualifying salary range. If the successful candidates are PERS qualifying, the salary range will reflect the additional 6.95%. Please review the Classification and Compensation page for more details, or you may visit our website for information on Pay Equity.
To receive Veterans' Preference, you must complete the required Task that will be sent to your Workday account after successfully submitting your application. This Task will prompt you to provide the appropriate documentation. Please visit: Veterans Resources for additional information on required documentation.
Equity and Inclusion:
We foster fairness, equity, and inclusion to maintain a workplace environment where everyone is treated with respect and dignity regardless of race, color, national origin, religion, sex, sexual orientation, gender identity, marital status, age, veteran status, disability, or status as a victim of domestic violence, harassment, sexual assault, or stalking. This policy applies to every aspect of our employment practices, including recruitment, hiring, retention, promotion, and training.
View guidance our hiring managers use at the following website: View Equity and Inclusion Questions Used During Recruitments.
Please read more about our Gender Identity and Expression Procedure!
Criminal Records Check:
The Employment Department is committed to being a leader in providing its employees with fair and equal employment opportunities and recognizes that as a best practice in equity and inclusion, criminal background check policies shall be job related and consistent with business necessity. The agency will only consider information from the past four years (starting from the date of the arrest) for nonviolent offenses and the past seven years for violent offenses when conducting its own criminal records checks pursuant to Oregon Administrative Rules (OAR) 125-007-0200 through 125-007-0330. For positions with authorized access to FBI Criminal Justice Information Systems (CJIS) information, a separate criminal records check is conducted by the Oregon State Police. If you would like further information on how each criminal records check is conducted, please read our Criminal Records Check Policy or contact us at the number below with any questions.
Contact Information and Helpful Links: