Communications Center Officer

$105,000 - $125,000 yearly
  • Disaster Preparedness & Emergency Communications, City of Long Beach, CA
  • Jul 30, 2020
Full time Management

Job Description

The Communications Center Officer is an at-will management position reporting directly to the Director of Disaster Preparedness & Emergency Communications.  This position oversees the operation of the Emergency Communications Center (9-1-1 Call Center) to ensure that timely, effective, and efficient services are provided to the City's residents and Fire, Police, and Emergency Medical personnel.  The position supervises the Administrative Coordinator, Training & Tactical Coordinator, and System Coordinator, indirectly supervises 76 Public Safety Dispatchers and interacts with the Department's entire management team. 
 
Specific duties include:  Ensure that call-taking time standards and protocols are met;  maintain an effective new employee and continuing education training program; develop effective operational and administrative policies and procedures; resolve citizen complaints in a timely, and effective manner; prepare the Call Center for the implementation of Next Generation 9-1-1 technology; provide oversight for the consolidation of the Fire and Police call centers; maintain a positive and effective relationship with regulatory agencies and Police and Fire Command Staff; manage confidential information and participate in the meet and confer process; ensure the operational readiness of call center equipment and technology; and oversee the recruitment and training of new employees.