Public Safety Dispatcher - Recruit and Certified

$22.00 - $22.50 hourly
  • City of Sugar Land
  • 1200 South Highway 6, Sugar Land, TX, USA
  • Mar 01, 2023
Full time Other (Please Specify)

Job Description

SALARY: $22.00 - $22.50 Hourly
OPENING DATE:  2/21/23

CLOSING DATE:  4/21/23 at 5pm


The City of Sugar Land is seeking highly motivated individuals interested in a challenging career in public safety communications. If you’re looking for a rewarding career in public safety and are interested in a full-time training program as a Public Safety Dispatcher, we invite you to apply to join our amazing City! 


Why Should You Join Our Team? 

We are a full-service municipality located approximately 20 miles southwest of downtown Houston that invests in our team and offers real opportunities for career growth. We offer a competitive salary as well as great benefits and perks, such as 9 paid holidays plus a floating holiday to use at your discretion, generous vacation package that starts to accrue on your first day, a robust pension plan to set you up for a fulfilling retirement, and a positive team-oriented culture. Our full-time employees have access to medical, dental, vision, disability, life and other insurance options. If we have your attention… Please. Continue. Reading!

About The City of Sugar Land

The City of Sugar Land, a municipality with a population of 111,026, provides the highest quality of affordable services to meet the needs of its residents. Master-planned communities and welcoming neighborhoods enhance home values and create a sense of belonging. The community offers outstanding schools, libraries, civic organizations, entertainment venues, and other resources that make Sugar Land a great place to work, live and raise a family. Numerous high-profile regional and international corporations have chosen Sugar Land as a corporate home. Sugar Land's aggressive economic development program has created a business-friendly environment, one that includes a variety of incentives, including a corporate aviation facility.

We are proud to have been named one of the Top 50 places to live in the United States by The Press of Atlantic City, as well as the Best Texas cities to raise a family by Dwellics. We hire people based on their potential, not just their experience. We have an informal work environment but are serious about what we do. We believe that happy, talented employees add value to the City. We do our best to hire friendly, professional people who work hard and play well with others. We also promote a healthy work-life balance and personal development.

Are You a Good Fit?

The ideal candidate must be extremely organized and be able to manage the logistics of multiple duties with professionalism and strong communication skills. In addition, the ideal candidate must pay great attention to detail and have the ability to work in a fast-paced environment which is critical for success in the role, as are high levels of accuracy, timeliness and dependability. Ability to speak clearly and distinctly and to think calmly and act quickly and decisively in all emergency and/or life threatening situations.  You should be flexible with the work schedule, as you will be required to work 12-hour shifts  any day and any shift including nights, weekends and holidays.

Ask yourself: Do I enjoy interacting with people on a day-to-day basis? Am I organized and detail-oriented? Am I a great listener? Am I looking for a rewarding career in public safety? Do I want to be part of a team environment? Do I possess a passion for helping others and performing a critical role in the community? Can I remain calm and make good decisions under stressful conditions? Can I multi-task and utilize modern software technology proficiently? Do I have a flexible schedule? If so, please consider applying for this Public Safety Dispatcher position today!


What We Need from You as A Public Safety Dispatcher

Each day presents new and exciting challenges while dispatching for the CITY OF SUGAR LAND PUBLIC SAFETY Department.

As our Public Safety Dispatcher, you will assist citizens in need by gathering information using multi-channel phone systems, TDD and other communications equipment, answering 911 and non-emergency phone calls for Police, Fire, EMS and others, using the CAD system to enter and retrieve information, processing and forwarding calls as required using computer and phone systems. Furthermore, you will provide Police and Fire dispatch services by maintaining radio communications, broadcasting gathered information to Police and Fire personnel based on needs of the request for service. Additionally, you will verify, record and relay information from Police and Fire personnel in the computer system and other records. You will operate State and Nationwide computer systems, including SETCIC, TLETS and NLETS, by maintaining and retrieving information in the database, as well as maintain records, logs and filing systems as required by departmental policy, law, or other rule or directive. This position serves as a communication link in Emergency Management events such as natural disasters, etc. Receives entry-level training and/or mid-level training in Telecommunications operations and procedures. As a public safety dispatcher you will be required to work as an essential employee before, during and after an emergency or disaster, whether natural or acts of war. This could mean you may stay for additional shifts or overnight.


If you would like to do those things and meet the following requirements, we would be happy to speak with you:

Public Safety Dispatcher Recruit: Hourly Rate: $22.00.

  • High school graduate, GED or equivalent. 
  • Must be capable of being certified by the Texas Department of Public Safety in TCIC/NCIC operations within 6 months of employment or assignment. 
  • Must be capable of being certified as a Basic Telecommunications Operator by the Texas Commission on Law Enforcement (TCOLE) within one (1) year of employment or assignment.  
  • Must be able to work a flexible schedule, which will include working all shifts, weekends, and holidays.  
  • Must pass a City-Administered typing test with a minimum typing speed of 45 words per minute.


Certified Public Safety Dispatcher Requirements: Hourly Rate: $22.50  

  • High school graduate, GED or equivalent. 
  • One year of experience as a Public Safety Dispatcher in a high-volume call center.  
  • Must be certified by the Texas Department of Public Safety in TCIC/NCIC operations. 
  • Must be certified as a Basic Telecommunications Operator by the Texas Commission on Law Enforcement (TCOLE).   


NOTE: All candidates must be able to pass a Criminal History background check PRIOR to the interview. 

If you have had a telephone or face-to-face interview for a Public Safety Dispatcher position within the last 12 months, please do not apply again until after February 21, 2024.


One More Little Perk for Certified Public Safety Dispatchers

City of Sugar Land offers a $5,000 (gross) hiring incentive for TCOLE-licensed Telecommunicators. This hiring incentive would be payable in the following four phases:

  • Phase I: $750 (gross) payable on hire and will be included on their first paycheck from the City of Sugar Land;
  • Phase II: $750 (gross) payable on successful completion of the Call-taking phase of the training program, and will appear on their paycheck for the pay period immediately following this milestone;
  • Phase III: $1,000 (gross) payable on successful completion of the entire dispatch training program, and will appear on their paycheck for the pay period immediately following this milestone; and
  • Phase IV: $2,500 (gross) payable in the pay period following the employee’s second anniversary with the Public Safety Dispatch Department.


The employee must be actively employed by the City’s Public Safety Dispatch Department when each installment becomes payable.

Please visit the City of Sugar Land employment page at to apply online. This position will close at 5pm on April 21, 2023.

Our success is achieved by the courage to do things differently and accept that failure will occur on the path to innovation.

The City of Sugar Land is an equal opportunity employer.