Communications Supervisor

The Pantego Police Department is seeking qualified and energetic candidates for the position of Communications Supervisor.  Pantego is situated in the heart of the Dallas-Fort Worth area of North Texas and is bounded by the City of Arlington on three sides.  Pantego is located approximately two miles north of Interstate-20 and approximately three miles from Texas Live.

Job Summary

Communications Supervisor position is to manage and oversee the daily activities within Dispatch.  This is accomplished by supervising dispatch personnel, ensures appropriate shift scheduling, coordinates and controls dispatch operations, trains personnel, evaluates performance and performs duties of a Communication Supervisor.  Other duties include coordinating training activities, participating in budget process, researching equipment and software, evaluating and implementing process improvements and representing the department at meeting and events.      

 Essential Job Duties/Responsibilities:

Essential duties and functions may include the following.  Must possess required knowledge skills, abilities, and experience and to be able to explain and demonstrate, with or without reasonable accommodations that the essential functions of the job can be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position.

1.       Oversees the operations and services of Dispatch, performs work tasks as directed, manages assigned personnel, develops, and oversees departmental work plans; ensures completion of the same.

2.     Supervises, directs, and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, disciplining, and completing employee performance appraisals; conducts interviews and makes hiring recommendations.

3.      Performs all duties of a Communications Supervisor on assigned shifts and serves as back-up cover during staff shortages.

4.     Coordinates daily work activities; organizes, prioritizes, and assigns work; develops work schedules to ensure adequate coverage; conducts staff meetings; monitors status of work in progress and inspects completed work; consults with assigned staff, assists with complex/problem situations, and provides technical expertise.

5.     Coordinates training activities for communications employees; selects and approves training activities; ensures adequate training of staff members.

6.     Develops consistency among shifts by ensuring policies, procedures and SOPs are followed at all times; reviews and recommends updates and changes to policies, procedures, and SOPs as necessary.

7.     Provides recommendations on new equipment and upgrades, maintains, and ensures equipment is in working order; coordinates repairs when needed.

8.     Stays aware of employee actions and behavior for signs of stress, coping and general emotional well-being; specifically watches for these signs during or any time after high stress and major incidents.

9.     Responds to law enforcement requests for information, monitors several public safety authorities to coordinate dispatching of services between two or more agencies.

10.   Coordinates major incidents to ensure that proper notifications are made; assists in call handling if necessary and coordinates with Incident Command.

Requirements

Minimum Qualifications:

·        High School diploma or GED equivalent, and

·        Five (5) years' experience as a public safety dispatcher, and

·        Two (2) years’ experience in a lead or supervisory capacity, or

·        Any equivalent education and experience sufficient to successfully perform the essential functions of the position.

 Knowledge, Skills, and Abilities:

·        Comprehensive knowledge in the techniques, procedures and methods used in the operations of a public safety communications center.

·        Comprehensive knowledge in the principals and practices of effective staff supervision and motivation; ability to monitor performance issues and concerns and discuss performance or performance concerns.

·        Proficient skills to read and interpret maps, charts, and graphic material in print and/or computer format.

·        Proficient ability to perform under stress in emergency and critical situations, work without direct supervision and change from one task to another without loss of efficiency and composure.

·        Proficient knowledge of streets, public buildings, and the general geographic layout of the Town of Pantego.

·        Proficient abilities in problem solving, conflict management and customer relations techniques.

·        Knowledge of principles and procedures of recordkeeping and filing.

·        Ability to focus on completing work assignments with accuracy and detail.

·        Ability to assess the emotional state of staff on duty; react appropriately to staff needs in emergency and routine situations.

·        Ability to interpret, explain and enforce established personnel policies and procedures. 

·        Proficient skills in Microsoft Office Suite including Excel, Word, and PowerPoint

·        Ability to develop and maintain a positive working relationship with staff, fellow employees, elected officials, supervisors, citizens, business, and community groups.

·        Ability to maintain confidentiality when working with sensitive information and to comply with all record retention laws. 

·        Proficient skills to communicate clearly and concisely in English, both orally and in writing.

·        Basic understanding of Town policies and operating procedures.

·        Ability to maintain proficiency and knowledge of current and/or new regulations/legislation within areas of responsibility.

·        Ability to report to work on time, work all scheduled hours, including shift work, weekends, holidays and required overtime as deeded necessary.

SUPPLEMENTAL INFORMATION:

Licenses and Certifications:

·        Must have a valid Class "C" Driver's License prior to employment (must obtain Texas Class "C" driver's license within 30 days of hire per state law)

·        Intermediate TCOLE Telecommunications Operator License

·        Must have no felony convictions

·        Must have no convictions of Class A or Class B misdemeanors within the last five years

·        Must not be on probation for any criminal offense above the grade of a Class C misdemeanor

·        Must not have convictions for any family violence offense

·        Must not have convictions for DWI in the past ten (10) years

·        Cannot be on suspension for a breath test refusal

·        Must not have not been prohibited by state or federal law from possessing firearms or ammunition

·        Must not have not been prohibited by state or federal law from operating a motor vehicle within the past twenty-four (24) months

·        Must not be currently under indictment for any criminal offense

Pay Scale and Benefits

·       $54,000 – 66,000

·       TMRS Retirement – 2 for 1 matching

·       14 Paid Holidays

·       Vacation Leave

·       Sick Leave

·       Paid Health, Dental, and Vision Insurance

Application Process:

Qualified applicants are encouraged to apply on the Town’s website: www.townofpantego.com  Submit a complete and signed Town of Pantego employment application to 1614 S. Bowen Rd, Pantego, TX 76013.  Or email to Sandra Overstreet, Director of Human Resources, soverstreet@townofpantego.com  

 Applications will be considered as they are received.  Resumes will not be accepted in lieu of an application. Incomplete applications will not be processed until completed in full. Applications may be downloaded at https://www.townofpantego.com/jobs