Customer Service Assistant

Job Description

The City of Naperville is looking for a Customer Service Assistant to join its Development Services Team.  The Customer Service Assistant will be part of a collaborative team that performs a variety of administrative and clerical tasks with the goal of providing great customer service to the City of Naperville’s residents and businesses who seek building permits.

Duties

• Receive building permit applications and review for completeness.
• Perform accurate data entry to process permit applications and records through the City’s permit management software applications, Naviline and Enterprise Permitting and Licensing.
• Coordinate technical review of application documents by other City staff.
• Schedule inspections for approved permits.
• Provide information to answer inquiries from residents and businesses by phone, email, or in-person.
• Generate reports and written correspondence.
• Perform other related duties as assigned.

Qualifications

Required:

• High school diploma or equivalent.
• At least three years of experience in municipal government, customer service, construction administrative support, or a related field.
• Proficiency in Microsoft Word, Excel, and Outlook.

Preferred: 

• Knowledge of building permit processes and/or building construction.
• Experience working in Tyler Enterprise Permitting and Licensing (EnerGov) and/or Naviline.
• International Code Council (ICC) Permit Technician certification.

Additional Information

The City of Naperville, Illinois is a dynamic community of 148,000 residents, conveniently located 28 miles west of Chicago.  Various publications have named Naperville as one of the best cities in the United States in which to live.  The City has gained national recognition for our family-friendly environment, excellent schools and library system, low crime rate, and vibrant downtown area.  It’s also a great place to work!  Our municipal government employs over 900 dedicated individuals in a wide range of job categories and provides a collaborative working environment, a forward-looking leadership team, and a competitive benefits package.

Applications should be completed thoroughly, and resumes will not be accepted in lieu of an application but should be attached to the application.  Include all requested education, experience, attachments, and other information when applying. Incomplete applications are subject to rejection. Notifications to applicants will be sent electronically to the email address provided in the application.

THE CITY OF NAPERVILLE IS AN E. O. E. 

CLICK HERE (Download PDF reader) for the City of Naperville’s EEOP Utilization Report

The City of Naperville complies with the Americans with Disabilities Act (ADA). Individuals needing accommodations in the recruitment process should notify Human Resources in advance at (630) 305-7066.