Maintenance Services Manager

$79,264 - $100,457 yearly
  • City of Tualatin
  • 10699 Southwest Herman Road, Tualatin, OR, USA
  • Mar 16, 2023
Full time Public Works

Job Description

This position oversees the daily operations of the City’s Maintenance Services Division consisting of fleet, facilities, and inventory/warehouse operations; ensure related assets are kept in high-quality condition, supervise staff and contractors, provide quality customer service to internal and external stakeholders; manage various citywide projects.

About Maintenance Services:

The Maintenance Services Division is comprised of five staff members: fleet maintenance, facilities maintenance, and warehouse/inventory control. The team manages the repair, maintenance, inspections and large scale improvements at 36 City facilities, including the Tualatin Police Department, City Services Building, and City Offices/Library. The team also purchases and maintains a robust fleet of 89 rolling vehicles and 130 pieces of equipment. Centralized purchasing and contracting functions are also carried out within the division.

This work group, led by the Maintenance Services Manager, is a central component that makes Tualatin’s daily operations run smoothly. The division provides internal customer service and works collaboratively with all departments to complete projects successfully. In addition, the Maintenance Services Division is closely involved with the City’s Emergency Preparedness Program, which includes continued updates, training, and community engagement efforts.  


Recruit, hire, supervise, and retain Maintenance Services employees, ensuring division staff are successfully completing their job duties. This may include development of work plans, assigning training, completing performance evaluations or performance improvement plans, and various other actions as needed to ensure employee success.
Promote a culture of continued learning and growth among employees; supporting professional development, trainings, and certifications for staff to ensure long-term success of the division.
Under supervision of the Public Works Director, manage citywide projects related to facilities, structures, and grounds. This includes defining project scope; preparation and management of project budgets and schedules; regularly monitoring project progress and allocating resources or making adjustments as needed to ensure successful project regularly; communicating project updates with various stakeholders including executive leadership, elected officials, and the public.
Support the City’s asset management program; proactively maintain City’s fleet, buildings, and structures using Computerized Maintenance Management System (CMMS) to ensure assets are inspected, maintained and replaced efficiently.
Manage division programs such as asset management, carrying out preventative/ predictive maintenance on City buildings, structures, fleet, and equipment.
Develop division’s annual and five-year budgets; present budgets to Public Works Director/ City leadership; manage budget implementation to keep division within approved budget.
Develop scope and specifications for work being completed by outside contractors; negotiate and administer contracts; reviews work completed by contractors; ensures compliance with contract terms.
Collaborate with staff citywide to successfully support City service delivery, solve problems, and provide high-quality customer service to internal and external customers.
Ensure all facilities, fleet, and structures are kept in safe operable condition and maintained according to all state and federal safety requirements and best practices.
Develop and maintain policies and procedures related to fleet and facilities use.
Oversee the purchase, use, maintenance, and disposal of vehicles and equipment.
Oversee the City’s inventory warehouse and purchasing including vehicles, equipment, furniture, fuel, and various other resources needed for City operations.
Ensure City buildings, structures, grounds, and fleet are kept in safe, operable condition and maintained and replaced according to asset management best practices.
Support the City’s Climate Action efforts to reduce City emissions to net-zero by 2050.
Understand, incorporate, and support the overall goals and mission of the organization and Council Vision and Priorities through regular work duties.


QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Ability to adapt to changing customer expectations and work conditions with a positive outlook. 
  • Ability to creatively solve problems, find innovative solutions, and seek non-traditional solutions to problems.
  • Self-starter/strong initiative; motivated to improve; demonstrates persistence to overcome obstacles.  
  • Strong written and verbal communication skills; actively listens to staff/customer needs; able to clearly communicate about complex topics to a variety of audiences including executive leadership and elected officials.
  • Ability to develop and maintain effective working relationships focused on honesty, transparency, and professionalism with internal and external customers, vendors, and partner agencies.
  • Value and support collaboration and teamwork within division and with other staff, consultants, and contractors.
  • Collect and analyze information to make data-driven decisions.
  • Strategically plan to achieve organizational goals and balance competing needs with limited resources.
  • Identify, research, and resolve problems and challenges that may be unforeseen or unique. 
  • Effectively manage people; ensuring staff feel heard and supported; coach and correct staff as needed.
  • Effectively manage taxpayer resources and understands public service delivery and local government operations. 
  • High ethical standards; treat others with respect; promotes a diverse and inclusive workplace.
  • Foster a sense of customer service excellence in staff; understand primary role of internal service delivery functions; respond promptly to customer needs.
  • Computer skills and ability to use or learn of the City’s asset management, financial, and general computer software's.
  • Basic knowledge of automotive, mechanic, and facility maintenance and construction trades.

 Certificates, Licenses, Registrations: Possession of, or the ability to secure possession of within a timeline determined by management, a valid Oregon Class A Commercial driver's license and First Aid and CPR certification. Specific assignments may require possession of, or the ability to secure, state certification for performing assigned duties.


Project Management: Experience managing projects through the full life cycle with a proven ability of successful completion according to outlined scope, budget and timeline. Strong familiarity with project management software tools, methodologies, and best practices.  

Other Skills and Abilities: Working knowledge of the methods, materials, tools and standard practices of the automotive, mechanical, facilities maintenance and construction trade. Skilled in identifying the tasks, methods, materials, equipment, and safety procedures utilized in the proper execution of building and facility maintenance. Ability to occasionally operate light and heavy equipment. Knowledge of contract administration including negotiations, and specification preparation.

 SUPERVISORY RESPONSIBILITIES:  Directly supervises employees in the Maintenance Services Division. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Supervises contractors engaged in building maintenance projects or activities.

PHYSICAL DEMANDS & WORK ENVIRONMENT: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand; walk; sit; reach with hands and arms; stoop, kneel, crouch, or crawl and taste or smell. The employee is occasionally required to climb or balance, and to work for extended periods of time in a stationary position. The employee must regularly lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; extreme cold; extreme heat; risk of electrical shock, vibration and explosion. The noise level in the work environment is usually loud.
Why Work at the City of Tualatin?:

The Maintenance Services Manager will join an organization that’s focused on providing high quality service to our community in a collaborative and forward thinking way. The Public Works Department is a dynamic group that supports each other; although we carry out a number of different functions, we work as a team to find efficiencies and improve processes.

The Maintenance Services Division is taking on a variety of new initiatives, such as fleet electrification and other climate action efforts to lower our carbon footprint at City facilities. We’re taking on large scale building maintenance projects, including HVAC work, roof replacements, re-siding, and parking lot redevelopment in the coming year. Further development of asset management plans, and continued work on the City’s emergency preparedness plan are other important initiatives that the Maintenance Services Manager will steer forward.

Here in Tualatin, we strive for a culture of staff empowerment that is driven by professional development and on-the-job training. Staff are encouraged to think creatively and fail forward. We value the diverse knowledge, skills, abilities and characteristics brought by each member of the team and seek to capitalize on their strengths. We foster a ‘one-city’ mindset, which breaks down silos and facilitates cross-departmental engagement and problem solving. The City of Tualatin is a fun atmosphere that cultivates team building and makes work enjoyable and rewarding.

How to Apply: Applications may be filed online at Alternately, you may e-mail your resume to This position is open until filled, and the process may close at any time. Applications will be reviewed weekly, so apply early for best opportunity. If you have a general question regarding the recruitment, contact Debra Bullard, Human Resources Manager, at

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. The City will consider any equivalent combination of knowledge skills education and experience to meet minimum qualifications. If you think you are interested in applying, we encourage you to think broadly about your background and skillset for the role.

 Ability to plan, review and supervise employees performing various functions related to the general fields. 

 Ability to respond to work without advance notice during inclement weather, natural disaster, or other emergency/unusual events to support City operations.