Youth Services Supervisor

$5,197 - $5,327 monthly
  • Wasco County
  • The Dalles, OR, USA
  • Aug 14, 2020
Full time Government Other

Job Description

General Position Summary:

The Supervisor within the Youth Services Department is part of the leadership team collaborating on both juvenile justice and prevention strategies.  The Leadership Team shares in the planning and performance implementation for the overall operation, oversight and supervision for the Department of Youth Services.  This department relies upon a diverse, team oriented work place to provide exceptional public service and is committed to continuous quality improvement.  In the absence of the Department Director the Supervisor acts in the decision-making role for the department and in relationships with community stakeholders.

Essential Functions (in a typical work week):

  • Actively participates in the overall Department of Youth Services operations including developing priorities, policies, complying with State and Federal laws, guidelines and administrative rules.
  • Performs the duties of Juvenile Court Counselor for specific cases including both delinquency and dependency cases.  This will include intake, assessment, supervision and overall case management of assigned cases.  This position handles complex and difficult cases, including:
    • Intake Assessment and Risk determination
    • Confers with the Office of District Attorney regarding allegations that might be filed in court.
    • Coordinates with  attorneys for youth and parents
    • Works with Victim Services for cases involving reparation and restitution to victims
  • Assigns and manages workflow for cases within the framework of the Department Policies. This will include reviewing staff compliance with contact expectations and case documentation.
  • Represents the Department of Youth Services with the Court for specialized interventions including diversion courts, family dependency courts, and drug court.
  • Provides insight and information to the Department Director regarding personnel management for the department such as hiring, evaluation, and discipline matters.    
  • Provide leadership and philosophical direction for a wide range of services provided to youth and their families.
  • Assure compliance with department and county policies, procedures and regulations and any applicable state and federal laws, rules and regulations.
  • Must have regular and predictable attendance.

Secondary Functions (in a typical work week):

  • Seek and prepare documents for funding opportunities through local, state, and federal grant funding solicitations.
  • Research and analytics of performance measures including departmental level measures for recidivism and best-practices for probation services.
  • Provide project management for special projects and multi-agency partnerships for initiatives within Wasco County. 
  • Provide services beyond normal office hours as necessary, and is available after normal office hours for on-call purpose as assigned.

Responsibility/Accountability: This section of the job description describes the amount and breadth of responsibility and accountability that rests with the position, including the expected results of the position, the impact on County operations and activities, and the responsibility for budget.

Moderate, but distinct impact on organization operations, program outcomes, revenue, and expense or budgetary outcomes.  Responsibility for the prudent use of assets, including assigned equipment, material, or labor, is moderate and often includes responsibility for others' use of organization assets.  Some program or policy development affecting the organization and its offerings is part of the job responsibility.  “Customer” service is an important part of the job and actions would likely impact user's sense of satisfaction.  

Supervision of Employees:  This section of the job description describes the supervisory responsibility assigned including the range and types of supervisory functions performed, from directing work activities and delegating assignments to coaching, counseling, making disciplinary decisions, hiring, firing, salary actions, performance appraisal, training, etc. as well as the types of employees supervised.   

Positions at this level are normally responsible for some supervisory responsibilities, including providing daily work direction, provide input regarding hiring, disciplining, terminating employees, making pay adjustments, and/or making employee job/assignment changes.  This is the first level of County supervision and would typically be at the nonexempt level where similar work to subordinates is performed as a portion of routine assignments. 

This position will be the first level of supervision for Juvenile Division staff for all case related matters.  The position will supervise staff within the juvenile division in the absence of the Department Director.  This position will provide input and feedback in the conduction of performance evaluations.

Interpersonal Skills/Contacts:  This section of the job description describes the characteristics of personal interaction with others including the frequency of contacts with others, the breadth of interactions (within the County, outside the County, with vendors/contractors, dealing directly with the public, etc.), and the level of persons interacted with.  Also, included in this section is the reason for contact such as gaining cooperation; use negotiation, tact, teamwork, and sensitivity; or the likelihood of dealing with disagreeable or hostile individuals. 

Positions at this level have regular responsibility for interaction and communication with a broad range of people, both in individual and group meetings.  Contacts may be within the County structure, with various elements of the public, with other public sector organizations, or with regulators, special interest groups, or other officials.  Collaboration and cooperation must be established to accomplish assigned tasks.  Adverse consequences to the County could be significant if interactions are not handled well.  Well defined interaction skills are required to complete job assignments and utilized continuously throughout all aspects of the position assignments.

Working Conditions:  This section of the job descriptions outlines the work environment, conditions, and hazards that are encountered in the course of assigned work.  This includes the personal risk, hazard, varying work schedules, level of interruptions, job pressure, and the need to frequently juggle priorities and work assignments.  Also, exposure to unpleasant working conditions such as high noise levels, heat or cold, inside or outside work, exposure to electricity, chemicals, poor lighting, confinements, machinery, interactions with disturbed or dangerous individuals, personal attacks, contact with contagious disease, or situations where personal safely cannot be assured.

This level has a work environment in which moderate hazards or obstacles exist.  There is some personal risk or hazard from job interactions, working environment, or job pressure.  Job conditions may be somewhat uncomfortable due to varying work environments; outside job tasks; inclement weather; exposure to chemicals, machinery, electricity, or individuals of unpredictable, possibly harmful intent, etc.  Positions where there are constantly changing priorities, constant interruptions to work flow, and constant shifts in task assignment should be placed at this level.  Work that is somewhat physically demanding and which creates a possible risk of personal injury should also be placed at this level.

Juvenile Counselors: Daily contact with juvenile offenders; interacts to diffuse client aggression; arrests, or assists with arrests; performs officer duties in both office and field setting. Required to respond to emergency situations after-hours.  May receive physical injuries when confronting or arresting offenders.  Visits jails and other correctional facilities.  May travel for custody transports.  Exposure to hazards and risks which accompany exposure to clients of the Juvenile Correctional Facility.  May be exposed to communicable diseases.

Physical Requirements:  This section of the job description describes the physical effort and manual labor, such as sitting, standing, lifting, carrying, digging, operating equipment, performing with speed, etc., as well as the dexterity required to complete the job functions.  The need for travel, extended hours, and situations of physical discomfort are also outlined here.

Positions rated at this level require occasional physical effort such as light lifting, carrying, or movement, etc.  Physical capability involves use of office or power equipment where some dexterity is needed.  Movement around the work space is not challenging, and there are little to no restrictions on mobility.

While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to stand; walk; sit; and use hands to finger, handle, or feel.  The employee is occasionally required to reach with hands and arms; stoop, kneel, crouch, or crawl; and taste or smell.  The employee must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Education, Experience, and Certification/Licensure:  This section of the job description outlines the education, previous experience, professional licenses, certifications, and specific skills necessary to perform the assigned work.

Positions at this level require abilities, skills, training, and/or a knowledge base equivalent to a seasoned level professional.  Education will typically include a four year degree and positions will typically require 3-6 years of directly related experience.  Knowledge of multiple business areas and skills are required by the positions.  Work may be in a more generalized professional role, or specialized in one particular function where in-depth understanding is required.  Capabilities include reasoning, exercise of sound judgment, ability to draw conclusions with limited information, and to forecast or envision future needs and opportunities.

Below is an outline of the specific Education type, Experience type or licensure/certification that is required for this role.  The County will also consider any equivalent combinations of the qualifying criteria.

  • A Bachelor's Degree in Criminal Justice, Social Work, Public Administration or related field and five (5) years of increasingly responsible professional experience in social services or law enforcement, including at least three years of supervisory experience and three years of juvenile justice experience. 
  • Possess or able to obtain before employment, a valid Class C Oregon driver's license or the equivalent from another state and to have an acceptable driving record.  Must be able to pass a background investigation that includes a criminal history check.
  • Thorough knowledge of behavioral sciences, child development, family dynamics, comprehensive planning, community mobilization, project management and evaluation. Ability to demonstrate a combination of skills and experience in leading complex organizations including ability to: work with others to arrive at a shared vision and common goals, work collaboratively with other organizations, be able to recognize and assimilate relevant aspects of complex issues, inspire and support achievements of employees, create an atmosphere of trust and openness, maintain a positive attitude and a sense of humor, be inclusive and a consensus builder, and appreciate and recognize the contribution of others. A thorough knowledge of the Criminal Justice System, Juvenile Justice System, Child Protective Services, available intervention and treatment resources, and current best practice research in the field.