Housing and Community Services Coordinator

$48,632 - $70,521 yearly
  • City of Plano
  • 1520 K Avenue, Plano, TX, USA
  • Sep 01, 2020
Full time Government Other

Job Description

At the City of Plano, our values make us who we are and guide us as we SERVE our city.  As members of Team Plano, our organizational Values (what is most important to us) make up the acronym, SERVE (Stewardship Engaged Respectful Visionary Excellence). 

Summary of Duties: Under general supervision, the Housing and Community Services Coordinator Senior is responsible for qualifying applicants for federal,  state, and city funded grants and loans; administering the housing rehabilitation and homebuyer loan processes and collections; coordinating contractor and sub-recipient payments; monitoring compliance and providing technical assistance to grant sub-recipients; conducting environmental reviews; coordinating applicant assistance with social service agencies.

Distinguishing Characteristics: This is the journey-level classification in the Housing and Community Service Coordinator series that follows diversified procedures and implements processes to accomplish end results, within guidelines. Immediate supervision is available upon request. This class is distinguished from Housing and Community Service Coordinator, Senior in that the latter is a higher-level class in the series that performs more complex technical, investigative, and supervisory duties requiring a higher level of knowledge and skill.


Management reserves the rights to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

  • Underwrites loans and grant applications; verifies applicants’ financial information, credit history, income, assets, and backgrounds.
  • Meets with and interviews program applications during initial consolation; gathers, reviews, and underwrites documents to verify that all necessary paperwork is completed and accurate; requests additional information as needed.
  • Determines loan eligibility of each application; approves or denies applications; refers applications to loan committees as appropriate; arranges loan payment plans; processes and monitors a database of client payments.
  • Monitors sub-recipient records and activities to ensure that funds are spent in accordance with agreements; ensures eligibility requirements are still being met in accordance with program regulations.
  • Creates and prepares appropriate documentation for each project to include deeds of trust, loan notes, and construction contracts; reviews and approves quarterly reports.
  • Maintains records of all documents in both a hard copy and digital filing system.
  • Creates flyers, brochures, and speaks at events to promote program awareness and participation.
  • Responds to inquiries regarding emergency repairs and general program information; reviews and submits rebate request forms.
  • Regular and consistent attendance for the assigned work schedule is essential.

Marginal Duties:

  • Performs other duties as assigned.

Typical Decisions: Determines property owner and contractor eligibility for participation in federal programs; loan payment schedules and collection procedures; public awareness educational methods to promote departmental programs; and project environmental eligibility. Position requires discretionary judgment regarding work priorities, time utilization, and effective courses of action to complete assignments.  Must make immediate and informed decisions without close supervision.

Minimum Qualifications:

Knowledge of: CDBG or HOME statutes and their implementation; public relations methods; Federal, State, and local regulations related to housing issues; fair housing laws; affordable housing programs; loan servicing; loan underwriting and processing; real estate practices; housing financing techniques; HUD and property standards codes.

Skill in: Communicating effectively both verbally and in writing; interacting with people from varied socio-economic backgrounds; preparing reports; planning, scheduling, resource management, organizational planning and managing multiple projects; applying accounting principles and financial analysis and resource management methods; maintaining accurate records and filing systems; creating and maintaining effective working relationships with outside agencies and the public performing duties exercising good judgment and without close supervision; operating standard office equipment and software including spreadsheets, word processing, databases, graphics programs.

Education: Bachelor’s degree in Social Work, Business, Finance, Public Administration, Urban Planning, or related field.

Experience: Two (2) years of experience as a Community Development Coordinator, or in mortgage lending, CDBG or HOME administration, housing rehabilitation or related field.

Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements

Licenses and Certifications: Texas Class C driver’s license (must obtain within 30 days of hire per state law). Texas Notary Public license.

Conditions of Employment:   Must pass a drug test, driver license check, criminal history background check, periodic CJIS background check (for positions requiring access into Police buildings) and social security number verification check.

Physical Demands and Working Conditions: This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment; vision to read printed materials and a computer screen; hearing and speech to communicate in person and over the telephone. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 25 pounds.

Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills which may be required. The position also requires meeting the essential requirements of the Physical Demands and Working Conditions, with or without reasonable accommodation.

Equal Opportunity Employer - EOE/M/F/V/D

Open positions are subject to close without notice.