Library Public Services Supervisor

The Beaverton City Library seeks an experienced Public Service Supervisor who is passionate about serving the community and supporting a talented team of staff. This position oversees reference services and programming for all ages, manages the library’s makerspace, and supervises nine regularly-scheduled staff as well as the members of the reference on-call pool. This position also leads library-wide initiatives and committees as a member of the library leadership team. 

THE TEAM
The Beaverton City Library’s Public Services team includes Access Services, Reference Services, and Programming under one umbrella. This team provides and iterates exceptional service to patrons from getting a library card, to finding a next great read, to exploring new tools in the makerspace, to connecting with new friends in a program. We strive to keep our community at the center of decisions and the work we do. In this role, your focus will be makerspace, reference services and programming, but you’ll also work collaboratively across the library to support the library’s vision of being the foundation for an engaged and thriving community.
 
UPCOMING PROJECTS
Key projects for the first 6-12 months in this position include: 

• The Makerspace was launched in May of 2022 – this supervisor will lead a cross-department team of staff through making improvements to this service.
• Support the development and roll out of a library-wide Customer Service philosophy.
• Work with Public Services leadership to analyze customer use of new service desks and recommend adjustments.
• Review and revise training materials for new staff.
• Work with library leadership to move staff diversification initiatives forward through hiring practices.

This is a full-time, exempt, Management 2 (M2) position. The regular work schedule will be Sunday-Thursday with a weekly evening shift on Tuesday until 7:15pm. There is one vacancy.
 
Please click APPLY to submit your application via the City of Beaverton’s online portal. You will need to fill out your work history, respond to several supplemental questions, and attach a cover letter. 

Minimum Qualifications:

• Master’s degree in Library Science from an American Library Association-accredited program, and 
• Three years’ experience in a supervisory or lead role, including
• One year of leadership experience in a library setting; or 
• An equivalent combination of education and experience enabling the incumbent to perform the essential functions of the position. 
• Ability to pass reference checks, degree verification, and satisfy the requirements of a background check. 

The City of Beaverton is committed to supporting a culture of accountability, equity and inclusion for all, especially marginalized groups. We pledge to continue the ongoing, difficult and essential work needed to address institutional racism and historical inequities in all forms. 

Beaverton is a diverse city, boasting a large population of qualified persons, including women, veterans, Black, Indigenous and people of color, persons with disabilities, generational groups, persons who speak many languages and are of diverse national origins.
 
Studies have shown that many candidates, especially women, are less likely to apply for a job if they do not believe they meet 100% of the hiring criteria. The city’s talent acquisition goals include hiring the candidate who is best able to meet the performance objectives of the role. We therefore encourage persons with non-traditional skill sets and experiences to apply, even if you believe you do not meet 100% of the qualifications and hiring criteria described.