Occupancy Specialist

$48,941 - $61,719 yearly
  • Clackamas County
  • Oregon City, OR, USA
  • Sep 12, 2023
Full time Other (Please Specify)

Job Description

Occupancy Specialist

Job ID: 107148

Location: Oregon City, Oregon

Full/Part Time: Full Time



Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another:

• Service
• Professionalism
• Integrity
• Respect
• Individual accountability
• Trust

By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT. https://www.clackamas.us/countyadmin/spirit

Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply.


This position will remain open until filled. The first application review will be Monday, September 25, 2023. We reserve the right to close this recruitment at any time on or after that date.


Annual Pay Range: $48,941.09 - $61,718.87

Hourly Pay Range: $25.097997 - $31.650705

Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position.

Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees.

We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle. Employee benefits become effective the first of the month following an employee's date of hire.

Attractive benefits package and incentives for employees in regular status positions are detailed below.

Generous paid time off package, including:

• 12 hours of vacation accrued per month

• Eligible newly hired employees will have the one-time option to frontload their first year of vacation accruals in compliance with http://dochub.clackamas.us/documents/drupal/a51ff5d3-d243-49ba-aa11-15324f4c0bf8! This means you have access to vacation time at time of hire.

• 8 hours of sick accrued per month
• 10 paid holidays and 1 personal days per year

Other Benefits:

• Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP):
• Employer-paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.)
• OPSRP members get vested after five years of contributions or when they reach age 65

• A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage
• A Choice of Dental Plans
• Robust EAP and wellness programs, including gym discounts and wellness education classes
• Longevity pay
• Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan
• A variety of additional optional benefits (see links below for additional information)

This is a full time County position represented by the Housing Authority Employee Association.




The Housing Authority of Clackamas County (HACC) is recruiting for an Occupancy Specialist to join our team as we work towards providing affordable housing opportunities to help break the cycle of poverty and improve the quality of life for our clients in Clackamas County.

HACC serves a diverse population of low-income families obtain housing with rental assistance and maintain housing. This position performs technical work involving coordinating, implementing, and monitoring rental assistance and subsidized housing funded with various resources, including federal, state, and local funds.

The ideal candidate demonstrates excellent customer service, initiative, resourcefulness, and efficient time management skills. The candidate must understand and carry out oral and written instructions and communicate verbally and in writing effectively.
This recruitment may also be used to establish an eligibility list that may be used to fill additional Occupancy Specialist openings during the life of the eligibility list.

Required Minimum Qualifications/ Transferrable Skills:*

• At least two (2) years of direct customer service experience that included data entry and the handling of confidential documents
• Must pass a post-offer, pre-employment drug test. https://dochub.clackamas.us/documents/drupal/69fd8013-4594-4afd-bee9-f1e0aeab42ea
• Must pass a criminal history check which may include national or state fingerprint records check
• Driving may be necessary for County business. For position(s) with occasional/incidental driving, incumbents must possess a valid driver's license. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation. For position(s) with regular driving, incumbent(s) must also possess and maintain an acceptable driving record throughout the course of employment. http://dochub.clackamas.us/documents/drupal/828106a0-265a-47cc-a3a6-0a2c8b028673

Preferred Special Qualifications/ Transferrable Skills:*

• A demonstrated understanding of racial equity and demonstrated experience leading their work with a racial equity lens
• Experience working with a diverse population
• Experience working with homeless population
• Experience determining program eligibility requirements
• Case management experience
• Experience with managing a high volume of work accurately and completely within structured deadlines
• Experience in YARDI Software
• Knowledge of Housing Choice Voucher Program

*For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.


Duties may include but are not limited to the following:

• Determine initial and continued client eligibility based on income, deductions, allowances, and family composition.
• Compute housing assistance payments and family rental rates according to the laws and regulations governing each form of rental subsidy.
• Process annual recertification, interim changes and/or moves including obtaining current third-party verification of participant information in accordance with program requirements.
• Manage a high volume of caseloads for program applicants and participants, including data gathering and entry, to report participant information to HUD.
• Mediate between tenants, owners, and HACC.
• Conduct individual and/or group meetings for new participants and existing clients.
• Maintain accurate applicant and participant records utilizing HACC required business systems (Yardi software and HMIS).
• Perform other related duties as assigned.


Working knowledge of:

• Principles and practices of housing assistance programs
• Basic interviewing techniques and principles
• Record-keeping principles and procedures
• Effective customer service techniques
• Conflict resolution and de-escalation techniques
• Proper English usage, spelling, grammar, and punctuation
• Modern office practices and procedures and business correspondence
• MS Office software (Excel, Word, and Outlook)


• Analytical and problem-solving skills
• Oral and written communication skills
• Time management skills
• Organizational skills
• Detail-oriented skills
• Ability to perform specialized and technical eligibility and case management work with accuracy, speed, and minimal supervision
• Ability to maintain confidentiality of sensitive personal information
• Ability to make accurate arithmetic computations
• Ability to effectively interact with people from culturally diverse backgrounds
• Ability to interpret and enforce housing programs rules and regulations
• Ability to prioritize multiple projects utilizing effective time management skills
• Ability to perform well under pressure in a fast-paced work environment
• Ability to maintain and execute confidential information
• Ability to provide exceptional customer service
• Ability to establish and maintain cooperative working relationships with staff, representatives of local government, program applicants and participants, community-based organizations, and the public.


This position is included in the County's alternate workweek program, working 37.5 hours during a standard workweek of Monday through Thursday (Fridays off). Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended. This position is eligible for hybrid on-site/telework subject to the https://dochub.clackamas.us/documents/drupal/9065b5fb-2237-47ce-9534-e7c8c40fc2bc and based on the Department's business needs. The exact amount of on-site/telework and schedule will be discussed with the hiring manager during time of offer. Telework locations cannot be located outside of Oregon or Washington. Washington residents must perform 50% of their time on-site at Clackamas County.


Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents.

• http://www.clackamas.us/
• http://www.clackamas.us/onboarding/
• https://www.mthoodterritory.com/
• http://www.clackamas.us/diversity/


The Housing and Community Development Division (HCD), within the Department of Human Services, manages programs to provide decent housing and economic opportunities, community improvement and affordable housing projects and housing rehabilitation loan programs for low and moderate income residents of the County. HCD is comprised of the Housing Authority of Clackamas County (HACC) and Community Development Division.

The Housing Authority of Clackamas County is a public corporation, established under the federal Housing Act of 1937 and the provisions of Chapter 456 of the Oregon Revised Statutes. Although it is a separate public corporation, the HACC falls under the administrative structure of Clackamas County government. Created in 1938, HACC was the first housing authority established in the State of Oregon. The HACC provides affordable, safe, decent and sanitary housing opportunities in a fiscally responsible manner to low-income people in Clackamas County.



Clackamas County only accepts online applications.

Help With Your Application:

• https://dochub.clackamas.us/documents/drupal/6b3147a3-bf84-4f52-8238-64a37e936b4f
• https://www.clackamas.us/jobs#helpwiththeapplication

If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or mailto:jobs@co.clackamas.or.us?subject=Application%20Materials%20Question. Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays).


• https://www.clackamas.us/des/jobs.html
• https://dochub.clackamas.us/documents/drupal/a67ee11c-861c-4126-aa5a-4dec6174f6eb


Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day.


Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process.


James Callahan, Recruiter

To apply, visit https://apptrkr.com/4586303

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