Summary: Under close supervision, responds to emergency and non-emergency calls for service, identifies and dispatches appropriate law enforcement, fire and emergency service units, and gathers and relays critical information; complies with Police and Fire Department policies and procedures to assure the safety of officers and the public.
Essential Job Functions: The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only to provide a summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
· Provides Public Safety Dispatch services for Police and Fire agencies; keeps track of a wide variety of law enforcement and emergency services resources, personnel, incidents and trends.
· Answers incoming emergency and non-emergency calls; interviews callers and gathers details; prioritizes calls for service and determines appropriate personnel to respond; dispatches emergency responders; relays pertinent information to law enforcement and emergency services officers in a concise, organized and understandable manner; maintains records and logs.
· Follows all Department policies and procedures to assure that officer and public safety is the top priority; contacts other law enforcement and emergency services agencies for additional information and resources as needed, and relays information regarding incidents.
· Provides detailed call information to officers as needed; maintains status and awareness of Police patrol unit locations; monitors message traffic and relays information to officers.
· Performs inquiries and criminal history checks for law enforcement personnel through Arizona Criminal Justice Information System (ACJIS); enters emergency assistance calls into the computer aided dispatch incident logs; inputs information into the ACJIS computer system.
· Enters data for warrants, subpoenas, records and reports; queries system databases as requested; collects statistical data and compiles data for reports; receives and sends information to and from other agencies.
· Provides information, instructions and assistance to the public within scope of authority.
· Performs other duties as assigned or required.
Knowledge and Skills:
· Knowledge of City policies and procedures.
· Knowledge of equipment utilized in law enforcement communications including radio, computer and dispatch equipment.
· Knowledge of law enforcement patrol procedures and terminology.
· Knowledge of Police and Fire Departments’ standard dispatch policies and procedures.
· Knowledge of the basic principles of record keeping and records management.
· Knowledge of the geography, roads, and landmarks of Eloy and surrounding areas.
· Skill in handling multiple tasks simultaneously, under pressure, and in emergency and stressful situations.
· Skill in obtaining information from hostile or emotional citizens.
· Skill in communicating clearly and concisely and relaying details accurately.
· Skill in remembering names, numbers and locations, and reading maps quickly and accurately.
· Skill in working under pressure of deadlines, and establishing and maintaining cooperative working relationships with employees, officials, other agencies and the general public.
· Skill in public relations and customer service.
· Skill in interacting with people of different social, economic, and ethnic backgrounds.
· Skill in operating a personal computer utilizing a variety of business software.
· Skill in effective communication, both verbal and written.
High school diploma or GED equivalent; AND two (2) year’s customer service experience; ability to type 35 words per minute; law enforcement agency experience is preferred; OR an equivalent combination of education and experience.
Must possess State of Arizona Driver's license; successful completion of a background investigation and polygraph is required; must obtain Terminal Operator Certification for access to Arizona Criminal Justice Information System (ACJIS), Arizona Crime Information Center (ACIC), and National Crime Information Center (NCIC).
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as needed.