Administrative Assistant II

$21.79 - $27.83 hourly
  • City of Naperville
  • 180 Fort Hill Drive, Naperville, IL, USA
  • Sep 18, 2023
Full time Other (Please Specify)

Job Description

Job Description

The City of Naperville is looking for a highly detailed-oriented Administrative Assistant to provide administrative and clerical support for the Fleet Services Division of the Department of Public Works. This position works as part of a team of Administrative Assistants supporting all the Divisions of Public Works.  This Administrative Team is vital to our mission of providing outstanding customer service to internal and external customers and to other City departments.  


The Administrative Assistant II is responsible for performing a variety of moderately complex administrative tasks, customer service, clerical and technical activities related to the Fleet Services Division.  This includes, but is not limited to, billing, purchasing, report generation, and records management functions.   


The Public Works Department receives more than 21,000 telephone calls annually and processes more than 8,000 requests for service each year. The Administrative Assistant II can expect to spend approximately 30% of each day assisting customers.     Responses to calls will include processing requests for services, answering questions, and accurately entering and maintaining such requests and related documentation in the City’s CityWorks service request system.  


While the Administrative Assistant team works together to meet the Department’s goals, each person on the team also maintains individual projects and assignments related to the specific Division they support.  



  • High school diploma (or equivalent)
  • Minimum of one year’s experience in a comparable administrative position 
  • Computer skills (ie. MSOffice)
  • Excellent communication, organization, time management and customer service skills
  • Demonstrated ability to work independently, as well as work collaboratively as a team


  • Associates degree
  • Accounting/accounts payable experience
  • Intermediate-to-advanced computer skills, including Microsoft Excel and experience with records management systems, such as Tyler/MUNIS, CFAWin, FuelMaster, or Cityworks.

Additional Information

The City of Naperville, Illinois is a dynamic community of 149,000 residents, conveniently located 28 miles west of Chicago.  Various publications have named Naperville as one of the best cities in the United States in which to live.  The City has gained national recognition for our family-friendly environment, excellent schools and library system, low crime rate, and vibrant downtown area.  It’s also a great place to work!  Our municipal government employs over 900 dedicated individuals in a wide range of job categories and provides a dynamic & collaborative working environment, a forward-looking leadership team, and a competitive benefits package.



CLICK HERE (Download PDF reader)  for the City of Naperville’s EEOP Utilization Report

The City of Naperville complies with the Americans with Disabilities Act (ADA). Individuals needing accommodations in the recruitment process should notify Human Resources in advance at (630) 305-7066.