Juvenile Intake & Assessment Center (JIAC) Supervisor

$33.45 - $45.15 hourly
  • Clackamas County
  • Oregon City, OR, USA
  • Nov 25, 2020
Full time Government Management

Job Description

This Job Posting closes at 11:59 p.m. (Pacific Time) on Wednesday, December 2, 2020.

Please Note: This job posting has been updated on 11/23/20 to reflect the extended close date of 12/02/20





Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees) and a robust sick and vacation plan for regular status employees.

We encourage and support employee health and wellness by offering a variety of gym membership discounts, annual wellness fairs and alternative care benefits, so you can customize your wellness needs to fit your lifestyle. 

Competitive compensation package:

Annual Salary Range: $69,576 - $93,928

Hourly Pay Rate: $33.45 - $45.15

*Starting salaries will be within the posted pay range based on job-related factors such as experience and education.

In addition to competitive wages, Clackamas County offers an attractive benefits package and incentives for employees in regular status positions. 

Generous paid time off package, including:

  • 4.8 weeks of vacation per year
  • 10 paid holidays and 1 personal day per year
  • 8 hours per month sick leave accrual

Employer paid 6% PERS retirement contribution

  • A Choice of Medical Plans with Vision and Prescription Drug Coverage
  • A Choice of Dental Plans
  • Chiropractic Coverage and Alternative Care Benefit
  • Robust wellness programs, including gym discounts and wellness education classes
  • A variety of optional benefits (see Benefits section below)
  • Longevity pay

This is a full time (40 hours per week) non-represented group 2 County position.


Non-Represented Group 2 Full Time Benefits

Learn More About Benefits




  • Do you want to make a difference in the lives of youth and their families?
  • Do you envision yourself in a role that allows you to use your leadership skills to develop and support employees, to foster a collaborative work environment, and to contribute to organizational effectiveness and success?
  • Are you ready to serve as a leader and role model in a fast-paced environment by effectively managing and leading change and innovation?
  • Are you committed to building and maintaining positive partnerships both internally and externally? Do you have creative problem solving skills?
  • Do you have exceptional organizational skills?
  • Do you believe that all youth are capable of success?

If you answered “yes” to the questions above, we want you to join our team as a Juvenile Intake Assessment Center Shift Supervisor (classified as a Program Supervisor) at the Clackamas County Juvenile Department. As the Shift Supervisor, you will play a critical role in day-to-day operations of the Juvenile Intake and Assessment Center. In this role, you will oversee operations, scheduling of and provide oversight of the On-Call Relief Workers. Another one of the major components of this position is the supervision, training and coaching of staff. You will also have an opportunity to assess youth brought in by law enforcement in order to develop a comprehensive plan focusing on community safety and the immediate needs of the youth.

We are committed to being an exemplary organization with best practices in providing equitable juvenile justice, family support, intervention, and reformation services to youth, so they can repair harm to victims, experience positive change, and contribute to a safe, healthy and secure community. To that end, we are searching for an experienced individual, who is motivated to promote and foster a collaborative, partnership-focused, respectful, equitable and supportive environment while demonstrating leadership skills that will allow us to improve, develop and enhance our operations.




Duties may include but are not limited to the following:

  • Evaluates the operations and activities of the Juvenile Intake & Assessment Center; meets with management staff for purpose of program planning; assists Juvenile Services Manager with regular staff meetings to consider and resolve operational and functional issues and ongoing communication processes; maintains security of the facility; conducts inspections and security checks, ensuring the effective operation and security of the facility during the shift. Recommends improvements and modifications of facility policies and practices to the Juvenile Services Manager. Assists in the development and updating of policies, procedures and best practices in program development at the direction of the Juvenile Services Manager.
  • Supervises daily work and activities of staff, provide training, coaching and feedback to staff as needed; plans, coordinates, and schedules work of Juvenile Intake & Assessment Center (JIAC) staff, including authorization of leave requests.  Coordinates, plans, and monitors shift activities, distributes and balances workload among staff at the direction of the Juvenile Services Manager; assures timely accomplishment and completion of assigned work; may be required to participate in the after-hours on-call rotation and assume management responsibilities of the JIAC in the absence of the Juvenile Services Manager. Facilitates communication, problem solving and conflict resolution between employees. 
  • Takes custody of youth brought in by law enforcement; gathers and compiles information from youth, parent and other agencies; develops comprehensive plan for the youth focusing on community safety and immediate needs of the youth. Utilizes a variety of screening tools to assess the youth’s physical health, substance use history, mental health status and history of violence; makes referrals to appropriate community agencies. Prepares intake reports, summarizing the information compiled and outlining the plan for the youth; fingerprints and photographs based on statute. Provides information and technical assistance, as needed, including responding to difficult problems and questions raised by the public, youth, and staff; assists staff with crisis interventions.  Reviews incident reports and debriefs with staff and youth, when applicable.
  • Participates in staff selection; conducts performance evaluations of assigned on-call relief workers and provides input to Juvenile Services Manager regarding JIAC on-call relief worker performance; devises work improvement plans in conjunction with Juvenile Services Manager. Makes recommendations for training needs of JIAC staff; works with employees to address professional development.




Required Minimum Qualifications/Transferrable Skills:*

  • At least one (1) year of experience directly supervising employees. (Supervisory experience is defined as/includes: providing daily work direction and/or scheduling, assigning work, checking completed work, training, coaching, maintaining confidentiality related to personnel records and issues, as well as performance evaluation and taking corrective action when needed.)
  • At least one (1) year of experience working with at-risk youth within juvenile justice, criminal justice, social work, mental health, education or related fields
  • Working knowledge of and experience applying state laws, rules and regulations, related to Juvenile Justice agency operations
  • Knowledge of youth development and family structures, symptoms of physical and mental disorders, substance abuse or deficiencies; methods and techniques used in individual and family counseling
  • Experience providing training, coaching and feedback in a variety of situations within a professional setting
  • Experience in positions that required independent decision-making and problem solving that resulted in reinforcement of high ethical standards
  • Strong verbal and written communication skills, including ability to effectively communicate with emotional or upset individuals
  • Strong interpersonal skills that translate into all of the following:
    • Communicates effectively and openly
    • Resolves problems and conflicts proactively, demonstrating appropriate problem solving and decision-making skills, and exercising good judgement
    • Leads by example: models genuine, respectful interactions with others
    • Understands and supports the needs of a diverse work force (e.g. cultural, community, and intergenerational needs)
    • Provides timely and constructive feedback
    • Understands and addresses interpersonal dynamics effectively
  • Must pass a post-offer, pre-employment drug test. Learn more about the County's drug testing policy.
  • Must successfully pass a criminal history check which may include national or state fingerprint records check
  • Driving may be necessary for County business. For position(s) with occasional/incidental driving, incumbents must possess a valid driver's license. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation. For position(s) with regular driving, incumbent(s) must also possess and maintain an acceptable driving record throughout the course of employment. Learn more about the County's driving policy

Preferred Special Qualifications/ Transferrable Skills:*

  • Bachelor’s degree and work experience in criminal justice, psychology, sociology, social work, or related fields
  • Effective leadership skills that translate into inspiring, motivating and developing staff
  • At least two (2) years of experience working with at-risk youth within juvenile justice, criminal justice, social work, mental health, education or related fields
  • Project management experience, including project planning, organization and implementation
  • Experience promoting and fostering a supportive and collaborative work environment
  • Experience with Microsoft Office
  • Experience with Juvenile Justice Information System (JJIS)

*For Veterans qualified for Veteran’s Preference:  If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.



Creates a Respectful and Safe Environment by promoting a working environment and culture in which employees and all the youth, families, and victims we serve feel physically and emotionally safe and able to express themselves without repercussion

Leads Cross-Culturally by fostering an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the vision, mission, and goals of the organization. To succeed in this position, one must be committed to serving diverse populations, and recognize that all youth, families, and the victims we serve must be treated with dignity and respect, and must not experience discrimination, bias, or a lack of equity in services. These diverse populations include but are not limited to people of all races, ethnicities, and national origins; lesbian, gay, bisexual, transgender, and gender-nonconforming people; individuals with physical or mental disability; people of all ages, religions, genders, political affiliations, veterans, and people of various socio-economic statuses.

Embodies “SPIRIT” by demonstrating a commitment to the Clackamas County core values of Service, Professionalism, Integrity, Respect, Individual Accountability, and Trust in their work (Clackamas County Core Values).

Puts Ethics into Action by holding himself, herself, or themselves to a high standard of professional, honest, and objective behavior in all dealings with or about youth, families, victims, stakeholders, community partners, and service providers. Maintains professional relationships and appropriate social, emotional and physical boundaries at all times with the youth and families the Juvenile Department is entrusted to serve.

Demonstrates Excellent Customer Service by anticipating, assessing, and responding effectively to the needs of the diverse youth, families, and victims we serve.

Builds Teams by developing and inspiring employees, as well as fostering an environment where employees work collaboratively.

Engages in Self-Management as evidenced by the individual’s ability to manage and continually improve the individual’s own performance through thoughtfulness, self-awareness, self-motivation, personal accountability, and the ability to develop strategies to effectively manage tasks and personnel.

Develops and Sustains Cooperative Working Relationships with internal and external customers, partners and stakeholders.

Exercises Effective Time Management by making the best use of available time and resources to effectively manage tasks and meet productivity expectations.

Problem Solves by identifying creative options through work analysis and broad communication. Implements the principles of continuous improvement and best practices.  



This position works 40 hours during a five day workweek (eight hours per day), which includes shifts on Saturday and Sunday.

Please note: this is a swing shift position, working 3:00 PM - 11:00 PM. Incumbent's schedule may be modified as needed to meet the business, training and/or operational needs of the Juvenile Department. 




Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 400,000 citizens.

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Clackamas County Core Values

Working for Clackamas County

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Equity, Diversity and Inclusion



The Juvenile Department provides case management services for all persons under the age of 18 coming within the jurisdiction of the juvenile court.

Its three fold purpose is to hold juvenile offenders accountable, protect public safety and provide intervention services directed at reforming the youth’s conduct.

The juvenile department’s programs are designed to have the youth offender restore the losses that he or she has imposed upon victims and the community at large. We accomplish this by using a strengths based case management approach and by providing opportunities to positively connect the youth in the community.

Mission Statement

The mission of the Clackamas County Juvenile Department is to provide equitable juvenile justice, family support, intervention, and reformation services to youth so they can repair harm to victims, experience positive change, and contribute to a safe, healthy and secure community.


Integrity, Collaboration, and Excellence

Guiding Principles

  • To honor diversity and to treat all persons with respect.
  • To involve youth, families, and community partners in creating an effective and responsive department.
  • To strive to be innovative leaders in the field of juvenile justice.
  • To incorporate evidence based practices in our work with youth and families.
  • To honor victim’s rights and interests throughout all phases of the justice system; To invite victim’s participation in determining how to meaningfully address harm.
  • To provide opportunities for youth to repair harm to victims and communities.
  • To engage youth to have positive involvement in their communities.
  • To foster open communication and team work in a supportive work environment.
  • To demonstrate ethical and honest behavior in all that we do.

Learn more about the Clackamas County Juvenile Department




Clackamas County only accepts online applications.

Help With Your Application:

Application Process

Help with the Application

If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us.  Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays).


Request Veterans' Preference

Learn more about the County's Veterans' Preference


Clackamas County does not offer visa sponsorships. Within three days of hire, applicants will be required to complete an I-9 and confirm authorization to work in the United States.


Clackamas County is an Equal Opportunity Employer.  We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace.  All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date.  You may request an accommodation during the online application process.