HR Business Systems Analyst

$36.87 - $49.78 hourly
  • Clackamas County
  • Oregon City, OR, USA
  • Nov 09, 2020
Full time Government Human Resources Information Technology

Job Description

This Job Posting closes at 11:59 p.m. (Pacific Time) on Monday, November 30, 2020.


Annual Pay Range:    $76,707.53 - $103,556.56

Hourly Pay Range:     $36.878619 - $49.786809

Starting salaries will be within the posted pay range for the classification based on job-related factors such as experience, training and/or education.


In addition to competitive wages, Clackamas County offers an attractive benefits package for employees in regular status positions.

This is a full time non-represented group 2 County position.

Non-Represented Group 2 Full Time Benefits

Learn More About Benefits


The Clackamas County Department of Human Resources is looking for a technically skilled and dynamic professional to join the Human Resources Workforce Data Management (WDM) team as a Human Resources (HR) Business Systems Analyst. 

The Department of HR provides County-wide human resources services to County departments and employees, including employee recruitment and selection, personnel ordinance and policy administration, position classification and compensation, organizational development, employee training and development, benefits administration, risk management, workers compensation, liability and casualty claims management, human resources information systems, labor and employee relations and collective bargaining to over 2,200 employees, both represented and non-represented.  

WDM works on initiatives that address countywide technology issues, responsible for ensuring HR software configuration accommodate County and HR business & administrative needs & processes as well as responsible for employee data quality of employee transaction activity.  

The HR Business Systems Analyst is an expert level, department functional/technical classification requiring a broad based knowledge of human resource principles and practices and integrated computerized human resource system software applications.  Business Systems Analysts work with internal customers and Technology Services staff to translate business and operational requirements into workable HR system solutions.  

HR Business System Analysts organize and coordinate HR software system operations and maintenance; provide business process support to customers and recommend solutions using HR software; lead projects related to new or enhanced business systems; monitor and respond to customer needs related to HR software; act as liaison between HR staff and Technology Services in resolving technical issues; and serve as a functional expert on upgrades and re-implementations.

This position will initially be supporting the business process and technology solutions implementation for Oregon Equal Pay Act, and will be leading other projects/implementations on the WDM strategy roadmap.  This position is part of a cross-functional team that focuses on resolving technical issues and planning and implementing various HR system projects.  


Successful candidates will be able to flex between high-level, strategic thinking to diving deep in analytic work and research to resolve issues.  The most competitive candidates will possess strong analytical and technical skills, with experience in all parts of the HRIS technology portfolio with a strong project management background.  The ideal candidate will have work experience with PeopleSoft HCM v9.2 with a proven track record of successful project management of multiple projects.

Required Minimum Qualifications/ Transferrable Skills:*

  • Functional experience with ERP software systems, such as creating detailed specification documentation, testing patches and system functionality, documenting output and comparing it to the expected results, creating test scripts and coordinating end user activities, and troubleshooting applications with the technical team
  • Experience conducting software system analysis to recommend business process changes for minimizing customizations
  • Experience problem solving business issues, including leading business requirement gathering, identifying and analyzing issues as well as recommending and implementing solutions
  • Project management experience, including creating project scope, testing, implementation, and evaluation
  • Experience using software tools to generate user, statistical, and audit reports and queries
  • Experience preparing training curriculum and presenting to user groups of various size and knowledge and skill levels
  • Effective verbal and written communication skills, including ability to explain and present complex, technical information to individuals with various level of technical knowledge and skill
  • Driving may be necessary for County business. For position(s) with occasional/incidental driving, incumbents must possess a valid driver's license. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation. For position(s) with regular driving, incumbent(s) must also possess and maintain an acceptable driving record throughout the course of employment. Learn more about the County's driving policy

Preferred Special Qualifications/ Transferrable Skills:*

  • Strong working knowledge and experience with PeopleSoft HCM v9.2, including implementation and support for a variety of software modules like core HR, benefits administration, recruitment and profile
  • Experience with business intelligence tools with a strong foundation in Power BI
  • Advanced level Excel skill set

*For Veterans qualified for Veteran’s Preference:  If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.


Duties may include but are not limited to the following:

  1. Provides guidance, expertise and technical support to human resource software system customers; acts as liaison for problem management, resolves system issues and addresses customer issues; gathers information from customers and recommends best practice methods to utilize software effectively; runs test scenarios to confirm the system provides the necessary functionality; tracks issues and documents solutions. 
  2. Acts as project lead in developing new or enhanced business systems and processes that results from collective bargaining or other county or human resources initiatives; manages project plans and timelines by  designing project scope, task list and time estimates; evaluates design and technology alternatives; works collaboratively with customers, Technology Services, and HR staff to resolve development and implementation issues; recommends and implements approved HR system solutions in alignment with HR business and operational requirements; leads and/or participates in the configuration, analysis and redesign of HR business processes to support and improve efficiency and operations of HR divisions.
  3. Develops and conducts on-going needs and skills assessments to improve customer experience and for consideration in software upgrades; develops, coordinates, and provides training to users of all levels in system changes, functionality and query/report tools to enhance skill development and competency for HR system end users; develops, coordinates and conducts presentations to County management, workforce partners and other stakeholders. 
  4. Analyzes business rules and process requirements; identifies and analyzes complex, ambiguous or conflicting work processes; partners with Technology Services, HR Managers and staff, and other customers to identify and recommend process solutions or alternate methods capable of addressing and resolving their business needs; recommends work process and/or operating changes to complement technology options.
  5. Utilizes the County’s human resource information system and data analytics tools to generate statistical reports, dashboards, or other data visualizations; develops reports for ongoing customer needs; assists the HR Business Systems Manager with special projects and acts on behalf of HR Business Systems Manager as assigned; monitors and audits flow of human resource-related information including data entry, data retrieval, and standard, custom, and ad hoc report generation; maintains internal system values, structures, and tables; ensures data integrity, manages user access and security levels.
  6. Participates in the specification, review, testing and implementation of HR system upgrades and re-implementations; conducts analysis to determine changes in functionality between product versions and recommends necessary customizations; identifies issues or problems and works with subject matter experts, functional and technical staff to recommend and implement solutions; develops and maintains training and documentation of system for end users; collaborates with unit staff, internal customers, peers and Technology Services staff to provide customer service and responsive problem resolution.
  7. Develops, recommends and assists in implementing comprehensive HR system policies and procedures; ensures provision of services is in compliance with labor agreements and Federal and State statutes, rules and regulations; analyzes legislation and new regulations to determine effect on department programs and services and its use of technology;  ensures accurate data and efficient operation of processes in alignment with County policies, collective bargaining agreements and Federal and State statues, rules and regulations; analyzes legislation and new regulations to determine effect on HR programs and services and its use of technology. 
  8. May participate in labor contract negotiating sessions; identifies and researches significant or controversial issues; prepares exhibits for fact-finding and interest arbitration hearings; researches and resolves grievances; drafts and recommends contract language; researches, analyzes and reports on costs of contract proposals.


Working Knowledge of: Principles and practices of human resources and personnel administration; principles and methods of systems analysis, including business process analysis tools and methods; principles and practices of project management; principles and practices of data analysis and analytics; principles and practices of public administration; operations, services, and activities of human resource information systems; methods of data generation, data collection, and database management; methods and techniques of statistical research and analysis; applicable Federal, State and local personnel and EEO laws and case law, rules, regulations, codes and ordinances; County government organization and operations; general functions, capabilities, characteristics and limitations of human resource information systems and devices as they apply to performing business and systems analysis.

Skill to: Analyze and document business operations and reach sound, logical conclusions regarding customer needs, business requirements and system recommendations; collect, compile, and analyze complex information and data; plan and implement installations and maintenance of systems and applications software; identify, diagnose and resolve system software problems; make accurate arithmetic calculations; analyze and resolve problems and prepare recommendations; prepare clear, concise and accurate documentation and project management reports and other written materials; communicate effectively, both orally and in writing; facilitate and lead meetings with business process owners and stakeholders to develop cooperative decisions and negotiate understanding and agreement; incorporate collaborative team participation with customers, Technology Services staff and HR staff; respond to changes desired by citizens and County staff; establish and maintain effective working relationships with County employees, job applicants, union officials, other agencies and the public; interpret and explain personnel and related laws, policies and programs to County employees, elected officials and the public; operate standard PC software packages, computer keyboard and related tools; develop queries, spreadsheets and reports.


This position is included in the County’s alternate workweek program, working 40 hours during a standard workweek of Monday through Thursday (Fridays off).  Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended.


Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 400,000 citizens.

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As an internal service department, the Department of Human Resources (HR) provides consultative services and the infrastructure that sustains County department customers. HR acts as a strategic partner to provide comprehensive, timely and progressive employment practices and services to support the departments' missions, which are carried out by County employees.

The Department of HR consists of eight primary program areas - Office of the Director/Administrative Services, Workforce Data Management, Recruitment and Selection, Classification and Compensation, Benefits and Wellness, Workforce Development and Planning, Risk Management and Safety, Employee and Labor Relations.

The Mission of the Department of Human Resources (HR) is to provide employment services, benefits and wellness, risk management and workforce planning to County Departments and Agencies so they can have the resources they need to provide high quality services and achieve their strategic results.

Learn more about Clackamas County Department of Human Resources


Clackamas County only accepts online applications.

Help With Your Application:

Application Process

Help with the Application

If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us.  Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays).


Request Veterans' Preference

Learn more about the County's Veterans' Preference


Clackamas County does not offer visa sponsorships. Within three days of hire, applicants will be required to complete an I-9 and confirm authorization to work in the United States.


Clackamas County is an Equal Opportunity Employer.  We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace.  All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date.  You may request an accommodation during the online application process.



For this recruitment, we are planning to have 2 levels of interviews, which may include a presentation exercise as part of the first round interviews.  We are anticipating first round interviews the week of 12/7 and second round interviews the week of 12/14.  This are only estimates and may change.